I visited with my partner for our Anniversary. The hotel looked ok from the outside and checking in was easy and smooth.
However my partner had booked a VIP upgrade as a surprise for me - but this was not present in our room. We had to pay a visit to reception to ask for it - therefore ruining the surprise. They then took a further half hr to send all the stuff up.
Our first impressions were gradually going out the window when something as simple as an upgrade seems too difficult.
The hotel is mainly for 'Conferences' they didn't seem interested that we were there for a romantic weekend. This came to a head when we tried to book for dinner one night and were told 9pm was the only slot available - who wants to eat their dinner this late?? The excuse we were given is that they were catering for conferences. However they did manage to "squeeze us in" as the receptionist put it! When we did go for dinner the restuarant was practically empty!
Dinner on the first night was exceptional - very good and quick service. The 2nd and 3rd night was poor - we were left waiting with finished plates on our tables for ages in between courses and had to ask for our drinks twice!
Overall not a good experience - however it was bearable and things were sorted out in the end.
Not a hotel we will be visiting again though!
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- Also Known As:
- Hotel Ettington Chase
- Ettington Chase Hotel Stratford-Upon-Avon