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“Great Place to Stay”

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Delfinos Bay Resort
Ranked #4 of 4 Hotels in Torquay
Reviewed 2 January 2012

We have just returned from a weeks holiday at Delfinos in Hervey Bay and I must say it was fantastic. We had a 3 bedroom apartment with 4 adults and 3 kids staying and there was plently of room for all of us. The apartment had everything we need in the room full kitchen and laundry. The pool, BBQ area and security parking are also great facilites at the resort. The managers Andrew and Diane were very friendly and helpful and we have already booked in again for next year, just a shame we have to wait a whole year to return.

  • Stayed: December 2011, travelled with family
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4  Thank Kyles773
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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22 - 28 of 64 reviews

Reviewed 31 December 2011

After reading the wonderful reviews on here we were flabbergasted to discover the terrible apartment we were given. The apartment was extremely outdated and in terrible condition. I would say its at the 1 - 2 star level. Decor was NOT as shown on the website as the couch had crumbs/fabric pilling and the dining chairs were covered in brown stains. The kitchen counter-top was covered in a stream of ants 50+ long carrying crumbs from one location to the other. Seemed like they had a den in the hole in the wall behind the stove. The fridge was dirty and rusty on the outside. The cupboard handles were sticky! Shower was gross and dirty - looked like the apartment had been built 100+ years ago. It's hard to find something nice to say about this place - other than its in a good location but so are all the hundreds of other hotels on the strip.

Dealings with the staff were terrible. Nobody was at the front desk as they were off for Christmas but left us their number to call in case we had questions. We called but nobody answered and we only heard back an hour later. Of course we had to leave this place as $150 a night should get you a decently clean and well maintained apartment. We only stayed for 10 minutes but we were still charged a full 2 nights rate and owner refuses to grant a refund. Reading the good reviews on here I suppose you might get a decent room or you might get this one. Don't risk ruining your vacation - choose another hotel.

Room Tip: stay at another hotel!
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  • Stayed: December 2011, travelled with family
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12  Thank Guy_333
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 26 December 2011

Stayed here with a family group was a great place for the price and staff are very friendly and helpfull. Had all we need in the room full kichen, washing maching. not modern but well maintained and clean and as i said value for money. walk across the rd to the beach. down stairs is a restaurant and also next door theres an irish pub with great food and free meal on your birthday.

We all enjoyed our stay and well be back

  • Stayed: July 2011, travelled with family
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2  Thank jetski1200r
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 22 December 2011

We were in a clean, spacious 2 br unit. Each room with a bathroom and toilet. Kitchen is also spacious and clean. There is a beach access across to Delfino's which was nice. It's also close to eateries and fish & chip shops that dot the Esplanade. Will not mind checking in at Delfino's again when in Hervey Bay.

  • Stayed: December 2011, travelled with family
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2  Thank bintRey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 22 December 2011

All my dealings with the staff were great - from booking over the phone, to check-in (super quick) and throughout my stay. Room was very clean and had everything we needed. Decor was as shown on their website and perfectly adequate for the style of hotel. Pool was lovely and all the outdoor areas were clean. Parking underneath was handy. Great location directly opposite the beach and just up the road from an awesome fish and chip shop. Short walk (5 min) to convenience stores. Would have no hesitation staying there again.

  • Stayed: December 2011, travelled with family
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2  Thank Scott M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 15 December 2011

I recently stayed at the Delfinos Resort in Hervey Bay, for a few days break and take the opportunity to have a look around the Hervey Bay area.
I can recommend it is as a reasonably priced comfortable very friendly holiday place - probably is about 3+ stars level.
The managers Andrew and Diane were very friendly and helpful which really added to our stay, good advice on places and available trips etc.
The rooms are clean and comfortable and the place has good underground security for the car - a personal concern of mine.
The position on the Esplanade is good and a great beach across the road.
We tried a few restaurants down the esplanade, not bad, but I found Hervey Bay rather deficient in really good restaurants and not a lot of seafood ones - odd given it is on the coast.
All in all a pleasant break and would go back to Delfinos next time I get up there.

  • Stayed: December 2011, travelled with family
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2  Thank Beth L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 12 December 2011

We stayed at Delfinos for 2 nights as we were traveling through Australia. I honestly cannot believe there are so many positive reviews of this place on here because it was NOT very nice. The rooms are soooo outdated, (blue walls??!!) and while things like the sheets and toilets were clean enough, the rest of the place was crawling - there were marks on nearly every single wall -- like, dirty finger marks, the shower (and the whole room in general) had a verrrry musty, moldy smell. We thought about asking to change rooms but were tired and just couldn't be asked to put up a stink. Everything we touched in that room felt sticky. The comforter was also stinking dirty and old.
The manager was nice enough -- talks a lot -- perhaps he should get a better cleaning service or do it himself rather than sitting there at the desk all day. I am sure he would have time as it seemed we were the only guests there.
Empty parking lot = bad sign. And, $95 a night? Really? That is gangsta!

Room Tip: A tip to choose a good room?? Go to another hotel!
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  • Stayed: December 2011, travelled as a couple
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10  Thank LilFlatFoot
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Delfinos Bay Resort

Address: 383 Esplanade, Torquay, Hervey Bay, Queensland 4655, Australia
Region: Australia > Queensland > Fraser Coast > Hervey Bay > Torquay
Amenities:
Free Parking Kitchenette Restaurant Swimming Pool
Hotel Style:
Ranked #4 of 4 Hotels in Torquay
Hotel Class:3 star — Delfinos Bay Resort 3*
Number of rooms: 17
Official Description (provided by the hotel):
Situated on Hervey Bays best beach is Delfinos Bay Resort. One, two, three bedroom apartments and overnight double and twin rooms. Heated pool 28c all year, Free Box Office Movies, Secure Underground Parking and Games Room. Delfinos Bay Resort - where you're greeted with a smile and you leave with one. ... more   less 
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Also Known As:
Delfinos Bay Resort Torquay, Hervey Bay

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