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“DO NOT STAY HERE IF THERE IS A WEDDING!!”

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Tracy Park Golf & Country Hotel
Ranked #1 of 2 Hotels in Wick
Certificate of Excellence
Reading, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“DO NOT STAY HERE IF THERE IS A WEDDING!!”
Reviewed 14 June 2014

I previously stayed at this hotel n had an amazing stay so i thought it would be nice to go back as life has been rather stressful lately so me n my partner wanted to go back to the hotel we stayed at together for the first time. When i rang up to book (directly) i asked if the room i wanted was available and clearly stated if not we dont wont be staying. I was told it was free last night but not saturday night. I said that was fine as we only wanted one night so i booked. We got to the hotel to find someone checkin into the room we reserved! We got to the counter and they checked us into the reserved room and shockingly the receptionist said ask them for the key!!!!!! When i went up to them they said its there room now as there has been a mix up with the rooms. A lady came out n said she has moved us to the carriages n its a better room. I made it clear that we only booked for that particular room so it has to be better and obviously it wasnt! We then got moved again n by this time we couldnt b bothered to move so just agreed to stay! Now dont b fooled, they prommote the carriages as luxury rooms but they r not... No air con, bits broken in room 42 mainly in the bathroom, sheet had a stain, hot water ran out whilst i was in the tub, u hear all conversations outside your room and me n my partner woke up at 6.30 am to a door slammin n people talkin loudly. This continued all morning. We didnt go down for brekkie as we were jus so drained from a hit restless sleep but from memory, go down early otherwise it gets a bit cold. We went to the bar in the evening and they could not pour my partner a pint of guiness! Twice they tried n they had too much head! He got 2 pints out of it n then knocked out! All i got offered as compensation for not givin me the room i reserved was a bottle of wine at dinner... I had no dinner reservation n i dont drink!!! I refused to pay the full rate of the room n only then did i get £60 off the room. I would seriously say ur better off spending £160 elsewhere n never go back to hotels that u av enjoyed... Rant over xxxx

  • Stayed June 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank jaysinghx
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TP_Management, General Manager at Tracy Park Golf & Country Hotel, responded to this review, 16 June 2014
We are very sorry that you did not enjoy your visit to Tracy Park Hotel however, I was very surprised to read your comments as there are numerous inaccuracies.
You are correct that we had a wedding on the day of your visit, it was booked twelve months prior to the event and the room that you had requested was booked to the wedding party at that time.
When you booked the hotel you did not pay a deposit and requested the room “if it was available”.
Unfortunately due to the advanced wedding booking the room was not available and you were upgraded to a higher graded room at no additional cost.
The room that you requested does not have air-conditioning and you were allocated another room that also did not have air-conditioning.
On the morning of your departure you spoke to the General Manager and you were offered without prompting a discount off your room of £60, combined with the room upgrade you stated that you were very happy with the solution.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (225)
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English first
Guyhirn
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 12 June 2014

The hotel is very nice and lovely location, the staff are great and the hotel room was ok, but very very cold, the evening meal was good and once again the staff were very good, but the breakfast was poor.

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank TallTreesLeisurePark
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reading, United Kingdom
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 10 June 2014

Nice location but not value for money. Poor carpet (hairs seen), poor bedding (stained) and very small for a double room. I would not justify the rate charged (£110), more in the range of £80. I think the size of the room was really meant for a single bed not a double.

Room Tip: Do not choose the cheapest double room as they are very small & claustrophobic. Also do not cho...
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  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
3 Thank Deepak L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Frome
Level 4 Contributor
14 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed 9 June 2014

We booked to hold our wedding at Tracy Park and it was absolutely perfect. The staff were so friendly and accommodating and everything went so smoothly. The rooms were amazing and I wish I could do it all again!
We stayed in the carriages and had a luxury four poster bed room. The beds were extremely comfortable and our room overlooked the golf course.
It was an absolutely beautiful day for weather and it couldn't have gone any better.
Angela the wedding co-ordinator was great and helped us with every step of planning our big day.
The food was lovely and plentiful, my guests could never go hungry with the amount provided!
It's such a shame it's all over.

  • Stayed June 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Debbieandnick-x
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
1 review
Reviewed 9 June 2014

We stayed one night and had the best service. The room was amazing and decor so gorgeous. We were the only couple to stay outside of the wedding group,but the staff excelled for us in service, the chef was amazing and produced our own menu,which was fantastic food.
Everyone made our stay the most exceptional best welcome.
Thank you very much.

  • Stayed June 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Ali0115
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chippenham
Level 5 Contributor
63 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
Reviewed 1 June 2014

We came for our nephew's wedding followed by an overnight stay. What a great event - the venue is ideal for a wedding and we had a great time. One thing which might possibly improve the experience during the service would be to have a sound system operating in the room. We were near the front and could hear all the ceremony but it might have been difficult for anyone towards the back of the room. The string quartet were very good. The meal was excellent, again possibly better if the service had been organised slightly differently as some tables had finished before others started their main course. But then it must be very difficult to manage with 10 or so tables to cater for, so that's only a very minor quibble. Rooms very comfortable but I wish we'd been able to turn the radiator off in ours as it was really too warm when we first went in. Great breakfast. All the staff were very efficient and friendly. We had a great time and if you book this for your wedding venue you certainly won't be disappointed.

Room Tip: We had a room in the courtyard, near reception. Very comfortable and easy to access.
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  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Chris M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Fordingbridge, United Kingdom
Level 2 Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 28 May 2014

Stayed in a twin room with a golfing buddy.
The room which was in the Courtyard was large, well-decorated and very clean.
All the staff were friendly and very helpful.
We had a snack lunch on the first day in the Golf Clubhouse which was plentiful and of good quality.
In the evening we had dinner in the hotel which again we found very good.
The prices for wine and beer were very reasonable for a hotel of this standard.
Breakfast was again excellent.
Couldn't fault the place and apart from my golf, a great time was had.
Excellent value for the money and definitely one to go back to.
(Not a criticism but with a spa, this place would reach another level....and probably price bracket!!)

  • Stayed May 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank David P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Tracy Park Golf & Country Hotel

Property: Tracy Park Golf & Country Hotel
Address: Tracy Park Cottage Bath Road | Nr Bath, Wick BS30 5RN, England
Region: United Kingdom > England > Gloucestershire > Wick
Amenities:
Bar / Lounge Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites
Hotel Style:
Ranked #1 of 2 Hotels in Wick
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Tracy Park Golf & Country Hotel 3*
Number of rooms: 42
Official Description (provided by the hotel):
A Georgian mansion surrounded by two championship golf courses. Beautifully restored, classically styled and hugely inviting. The bedrooms, are set within the charming converted stables are decorated in a chic, contemporary style along with free Wifi and flat screen TVs, some even have ipod docks. The award winning Oakwood Restaurant is in a wonderful stone-vaulted Masonic lodge. Make the most of the golf courses or take the 4-mile trip into Bath - a beautiful World Heritage city. ... more   less 
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Also Known As:
Tracy Park Hotel And Country Club
Park Hotel Bath

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