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“noisy room”

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Holiday Inn Ashford North A20
Ranked #2 of 2 Hotels in Hothfield
Whittlesey, null, United Kingdom
Level Contributor
17 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
“noisy room”
Reviewed 11 September 2012

Stopped at this hotel for two nights prior to a continental coach trip .
Rooms were spacious but in need of a facelift as they were quite dated with stained carpets , dated tv and minor repairs needed in the bathroom . At night the room was very noisy with traffic from the M20 which runs parallel to the A20 , this caused the glass furniture in the room to vibrate severely which meant a good nights sleep was impossible .
On a plus side the breakfasts were very nice and there is a pub in the hotel car park which does excellent food . The young man at the reception deserves a mention as he was very friendly and helpful with information of what to do in the Ashford area
Would probably stop here again as the coaches use it as a pick up point and you can book a room with a free parking deal , will ask for a rear facing room in the hope that it is quieter

  • Stayed September 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Kevin H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn Ashford North A20, responded to this review, 27 September 2012
Dear Kevin H,

Thank you for taking the time to express your thoughts and concerns. I am so glad you liked the friendliness of our staff and our breakfast options. I would like to apologize for the issues you had with your room accommodations and the outside noise. I understand the discomfort this has caused you. It is our goal to consistently provide superior service and accommodations at our hotel and your comments are very important to us. I will make sure that this will be looked into and take actions accordingly. Thank you for staying with us.

Sincerely,

Anthony M
Case Manager
IHGCare
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Rating summary
  • Location
  • Sleep Quality
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  • Cleanliness
Traveller tips help you choose the right room.   Room tips (125)
Date | Rating
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  • English first
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English first
Ipswich, United Kingdom
Level Contributor
181 reviews
77 hotel reviews
common_n_hotel_reviews_1bd8 75 helpful votes
Reviewed 23 August 2012 via mobile

Used this hotel as a 1 night stopover before an early morning Chunnel to France on holiday. Stayed in a family room with two double beds, myself wife and two sons (aged 4 and 8). Room was very spacious, though as two boys in same bed would not result in a good nights sleep we took a ready bed as well which there was plenty of room for.

We walked the 5 mins up the road to the Beefeater pub and had an excellent meal for us all, food for 2 plus 2 kids and a bottle of wine was under £50.

Will definitely use again.

Stayed August 2012, travelled with family
Helpful?
Thank Kev-B-Lin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Howard S, General Manager at Holiday Inn Ashford North A20, responded to this review, 25 October 2012
Many thanks for writing your review following your recent stay at The Holiday Inn Ashford North. On your next visit if you ask for a family twin room we have some which have a double bed and two full size single beds. Glad to read that you will definitely use us again
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Cardiff
Level Contributor
50 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 95 helpful votes
Reviewed 18 August 2012

This was my first stay at a hotel in the Holiday Inn chain and I was suitably impressed. I stayed four nights at this hotel as part of a Barnes Travel (Swindon) coach tour of The Nostalgic Railways of Kent and East Sussex. My spacious room contained a double bed for sole usage. plenty of bathroom space, a flat screen modern tv and the usual tea/coffee making facilities. My one quibble was that the volume of the tv was very low which made it difficult for people like myself with hard of hearing problems. The breakfasts, served buffet style, were excellent with plenty of options whilst the evening meals, again served buffet style, were tasty although the roast spuds were overcooked and very hard. The lounge was comfortable whilsy the reception and waiting staff were very helpful and friendly..I had a very enjoyable time at this hotel and would certainly use the Holiday Inn chain again

  • Stayed June 2012, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank PaddersCardiff
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Howard S, General Manager at Holiday Inn Ashford North A20, responded to this review, 25 October 2012
Dear Guest, many thanks for taking the time to write comments on your recent stay at the Holiday Inn Ashford North.As a first time guest at the Holiday In brand I am pleased to read that you were impressed by the brand and also your room here at the hotel. I am also pleased to read that you enjoyed your dinners and breakfast and I have passed on your comments to the chef. Our tv's are hotel models and have the volume set at below maximum so that there is no disruption to guests in adjacent rooms. I'm sorry that this level was set too low for you and we are checking to see if it can be raised for certain guests during their stay. It's good to read that on the strength of this stay you would use our brand again
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Cornwall
Level Contributor
42 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
Reviewed 12 August 2012

Excellent value for money, £55 for bed and breakfast for my husband and myself. Requested feather pillows when booked online and they were provided. Pleasant and helpful staff. Will stay here again. Thank you.

Stayed July 2012, travelled as a couple
Helpful?
Thank MaryCornwall
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Howard S, General Manager at Holiday Inn Ashford North A20, responded to this review, 25 October 2012
Many thanks for your review regarding The Holiday Inn Ashford North. Glad to hear you thought it excellent value for money and the staff were pleasant and helpfull. Look forward to you staying again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Wimborne, United Kingdom
Level Contributor
9 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 9 August 2012

good place to sleep on way to france ,rooms were clean and tidy and the breakfast good . A great place to stay for the price , only five minutes of the M20 , And dover only 30 minutes away I would stay here again wtth no worries at all .

  • Stayed June 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank piraterob
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Howard S, General Manager at Holiday Inn Ashford North A20, responded to this review, 25 October 2012
Many thanks for your review following your recent stay at The Holiday Inn Ashford North. Nice to hear you found it great value for money as well as clean and tidy rooms. Good to read you would stay here again with no worries. Many thanks.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Manchester, United Kingdom
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 8 August 2012

We were travelling to France by Eurotunnel and decided to stay at this Holiday Inn. We arrived at about 7pm. The reception staff were very efficient and helpful. The Room was perfect for a family of 4 with 2 single beds in a small room just off the main room (it was all open, no door). This meant that we were able to read/ watch tv instead of sitting in a dark room while the children settled. The hotel had a pub on site which had a curry night on which was ok if a little expensive £10 each including a drink. It was a buffet but we were quite late so there was not too much left. The hotel was very quiet and the location was easy to access the motorway to get off to the Eurotunnel in the morning. The only problem was the air con in the room did not work, and it was one of the few hot days of this otherwise very wet British summer. There was a fan in the room though and as the location was quiet we were able to have the window open.
I would definitely recommend this hotel for a stop over en route to France.

Room Tip: Ask for a family room with 2 single beds.
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  • Stayed July 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Lizziespedding
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Howard S, General Manager at Holiday Inn Ashford North A20, responded to this review, 25 October 2012
Many thanks for your review. I'm pleased to read that my reception staff were efficient and helpful and that one of our family rooms was perfect for your needs. The Hop PIckers Pub has a curry night on a Thursday night which is very popular where they topup the buffet on demand but also have a full bar menu running on the night also. I am delighted to read that you would definately recommend the hotel for a stop over. Thank you!
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Chippenham, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 5 August 2012

The hotel is next to the motorway so traffic noise is a problem. The air conditioning did not work, we complained at the time but no one was able to fix it. The temperature in the room was to hot but could not have the windows open for the noise from the motorway. This gave us a very poor nights sleep. Complained in the morning to staff and wrote to head office, they apologised! I would not use a Holiday Inn again.

  • Stayed June 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Sam004948
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn Ashford North A20, responded to this review, 25 August 2012
Dear Sam004948,

I would first like to thank you for taking the time out of your day to write your review of our hotel. Please accept my sincerest apologies for the air conditioning issue you experienced. I understand the discomfort this caused you. All of our reviews are evaluated by management, and your review is no exception. We hope that you take the time to stop in for a visit soon to see how we have taken every comment very seriously in order to make your future stays with us as pleasant as possible.

Sincerely,

Karen G.
Case Manager
IHGCare
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Holiday Inn Ashford North A20

Property: Holiday Inn Ashford North A20
Address: Garden Court Maidstone Road, Hothfield TN26 1AR, England
Phone Number:
Region: United Kingdom > England > Kent > Hothfield
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Restaurant Room Service Wheelchair access
Hotel Style:
Ranked #2 of 2 Hotels in Hothfield
Price Range (Based on Average Rates): £
Hotel Class:4 star — Holiday Inn Ashford North A20 4*
Number of rooms: 92
Official Description (provided by the hotel):
Relax in the charming rural surroundings of the Holiday Inn Ashford-North A20 hotel, with easy access to Ashford's Eurostar train terminal.A country setting and family-friendly atmosphere make Holiday Inn Ashford-North A20 a peaceful home from home. Your Guest room overlooks rolling countryside and it's just 10 minutes' drive to the Eurostar terminal at Ashford ... more   less 
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Also Known As:
Holiday Inn Ashford North a20 Hotel Hothfield
Holiday Inn Hothfield
Hothfield Holiday Inn
Ashford Holiday Inn
Holiday Inn Ashford North A20 Kent/Hothfield

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