We had a terrible experience at this hotel.
Let's start with the room. Damp patches on the ceilings, rotting, stinking window frames, peeling wallpaper and threadbare carpets.
I had specifically requested a turret room in the old castle, well in advance, and this was completely ignored. When I queried it, "they were busy". Hmm. People we spoke to over dinner were given their choice of turret room when they arrived at the same time as us. (And they weren't busy, there were four couples in the restaurant that night.)
We had also notified them in advance (twice) of the fact my partner and I are both Coeliac and require gluten free food. This came as a surprise to them on check-in and had them scrambling about to make sure they could 'accommodate us'.
Dinner. Again, gluten free food came as a surprise to them and had the one (ONE!) member of staff in the whole restaurant looking very confused. In fact minutes later he offered us some nice bread rolls. What?!
We then asked what, on the less than extensive menu, we could eat. More scrambling lead to a photocopy of the menu being produced for us, with various dishes scribbled out in felt pen. Classy.
So, the soup was safe, we were told. Good. Until it came out full of croutons! This was hastily changed.
The main courses came, complete with inedibly tough pork and instant mashed potato and some sort of brown sauce.
When I tried to explain to the one waiter that it wasn't great, his response was a knowing 'You had the pork, didn't you? Yes....'
I asked that the two glasses of wine we ordered were removed from the bill as a gesture of good will.
Breakfast? "I'm sorry madam we don't do anything gluten free". What?! That'll be yogurt for us then.
Checking out? We were surprised to find that not only were the previous night's drinks not removed from the bill, but by stark contrast we had apparently ordered drinks to the value of £45! Amazing!
A beautiful castle on the outside, spoiled at every turn and in every hallway by threadbare carpets and tired paintwork, by peeling wallpaper and cracked ceilings.
But, there is a beautiful glass dome. Pop in to see that, then go and stay at the Premier Inn in Stratford.
- Official Description (provided by the hotel):
- Studley Castle is a magnificent 57 bedroom grade II listed hotel that dates back to the 18th century. The hotel boasts a 28 ...acre estate, set in the heart of the beautiful Warwickshire countryside (near Stratford Upon Avon & Birmingham). The Oak Restaurant seats 80 people comfortably and plays host to a delicious lunch every Sunday. booking is essential. The Arrow bar has a wide variety of beers, spirits, wines, cocktails & speciality coffees. Studley Castle is an ideal environment for meetings, there's 11 fantastic conference rooms and lots of outdoor space for team building activities. If you are thinking of a perfect wedding venue, then we can make your day extra special from start to finish. Numbers are 90 guests for the ceremony & wedding breakfast, and up to 200 for your evening reception. Studley Castle also offers exclusive use, so you really can make the Castle your own. The dedicated and friendly staff at Studley Castle are always on hand to make your stay memorable, and will always go that extra mile to make you feel at home. ... more less
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- Also Known As:
- Studley Castle Hotel And Conference Centre Warwickshire