Well, where can I start. I rang this hotel the morning I wanted to view it as a wedding venue with my friend Louise. The receptionist an Asian sounding lady said that the coordinator was not in and there would not be anyone available to do this. We decided to lunch there anyway and view the rooms we could without assistance. On approach the pot holed very long drive was an obstacle course trying to avoid these very large holes, more like craters and bags of hard core strategically placed along the drive On arrival at the castle we were met with a crumbled looking Asian girl who I believe was the same lady we had spoken to earlier. We explained who we were and again asked if anyone might be available. We were met with the same response. Not to be put off we asked where the bar was and if there were any high chairs available for my friends 1 year old daughter. She couldn't answer and walked off to find this out...???
We ventured into the bar which was drab and lacked lustre. There was no one around and after a patient and cold ten minutes as the French doors were swung open I went back to the bar to ask if we could order drinks and have a lunch time menu. The Asian girl- sorry I did not catch her name said that the girl she was talking to would be through. This young lady again had no personality and on ordering a ginger beer came back to enquire what one was and what it looked like? Something they did not stock I eventually got to know. We patiently sat with our menus needing to have asked for these - no up selling and again had to prompt if we could order, by this time she had been joined by a young tall lad who could barely hold his head up let alone smile. Training springs to mind. By this time a wedding venue here had long been forgotten. We ordered food both the same fish fingers in a giant seeded nap with rocket and tartar sauce accompanied by coleslaw. The food itself was hot tasty and well presented. However we had ordered chips as an extra side dish not having been told by the lad or not being listed on on the menu that our dish already came with it. That was the first error, so these went back wasted. Secondly we had no rocket and tartar sauce also had to be asked for. The seeded bun turned out to be ciabatta bread and the fish fingers were pink inside being salmon. 5 errors in one meal. By this time we were pretty fed up and asked to speak with the manager, running through our visit from the very beginning. She I must say was professional and listened and agreed to their failing, saying she would follow up,our points and added that she had been available all day had she been asked by reception to show us round, something she then offered, however I declined politely. This is such a lovely building that lacks warmth, good quality staff, and most definitely needs money spending on it, however good service costs nothing. So so disappointing and if I was the manager I would be looking to put my skill into a hotel that so rightly deserves me.
- Official Description (provided by the hotel):
- Studley Castle is a magnificent 57 bedroom grade II listed hotel that dates back to the 18th century. The hotel boasts a 28 ...acre estate, set in the heart of the beautiful Warwickshire countryside (near Stratford Upon Avon & Birmingham). The Oak Restaurant seats 80 people comfortably and plays host to a delicious lunch every Sunday. booking is essential. The Arrow bar has a wide variety of beers, spirits, wines, cocktails & speciality coffees. Studley Castle is an ideal environment for meetings, there's 11 fantastic conference rooms and lots of outdoor space for team building activities. If you are thinking of a perfect wedding venue, then we can make your day extra special from start to finish. Numbers are 90 guests for the ceremony & wedding breakfast, and up to 200 for your evening reception. Studley Castle also offers exclusive use, so you really can make the Castle your own. The dedicated and friendly staff at Studley Castle are always on hand to make your stay memorable, and will always go that extra mile to make you feel at home. ... more less
- Reservation Options:
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- Also Known As:
- Studley Castle Hotel And Conference Centre Warwickshire