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“Holiday in phuket”

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Phuket Heritage Hotel
Ranked #123 of 134 Hotels in Karon
Phuket, Thailand
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
“Holiday in phuket”
Reviewed 11 April 2013

A friend and I stayed at the hotel Phuket Heritage in March for 14 nights. I had been to that hotel in some time and was delighted with the look and feel of the lobby, the service and it's location.A quiet place, 5 minutes from the beach Karon. Resting a lot of Russian, but also have quests from Scandinavia, Australia .... We stayed in room building A ,rooms was roomy and comfortable. I would stay here again and will absolutely recommend it. One more thing...the buffet breakfast included in our stay was terrific. A great selection of items and the staff is friendly and very helpful. Lovely hotel and we will return.

  • Stayed March 2013, travelled with friends
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Helpful?
4 Thank SvetlanaPetricheko
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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88 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (11)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Russian first
  • Spanish first
  • Thai first
  • Any
English first
Edinburgh, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 9 April 2013

thanks very much to heritage hotel for lovely staff,delicious meals and prety russian girls.l had my dream holiday in thailand.l will go to phuket and stay heritage hotel again.clean,big,comfortable rooms,best party @ pool area with best dj.probably......l miss holiday,phuket,heritage already

  • Stayed March 2013, travelled with friends
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Helpful?
3 Thank georges740
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Omsk, Russia
Level 2 Contributor
6 reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 9 April 2013

I stay in Phuket Heritage Hotel in February for a week and it was wonderful. 100-200 mt from beach, good Breakfast and nice beautiful guest all around. I got room looking back side with Balcony and it was nice 3 star hotel room. Service needs to be improve but as i said this 3 stat hotel and it is giving you what you paid for which is more than enough.
I highly recommend this hotel for young people and couples. You are just next to ocean. It is perfect.

Room Tip: Deluxe rooms are with Balcony.
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  • Stayed February 2013, travelled with friends
    • Value
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Helpful?
9 Thank OlegP170
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alborg
Level 4 Contributor
23 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed 8 April 2013

I have stayed in Karon Beach 3 nights and it was one of my favorite trip ever. I found Phuket heritage Hotel by a friend recommendation which was a great value of what we were looking for.
My girlfriend and I really like the atmosphere. It was surprised to meet with Turkish Manager who was very friendly and helpful on our entire stay. We would like to thank you one more time to all hotel staff for making our stay wonderful. See you next time !!!!!

Room Tip: superior rooms are best value for your budget.
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  • Stayed April 2013, travelled as a couple
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Helpful?
6 Thank KASPERL632
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sydney, Australia
Level 1 Contributor
4 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 5 March 2013

I was very disappointed when I arrived as it looked nothing like the photos online. There are not elevators to help get luggage to rooms, luckily we were only up one flight of stairs. The room was very small and basic, and there was a dead cockroach in the bathroom. Our room was right next to the highway and we could hear traffic all night long. This wasn't as annoying as the excess of mosquitoes in the room though which kept us up. The hotel is very close to the beach which is nice as the pool is a massive let down. Quite shallow and dirty looking and no jacuzzi. There is a shallower part with seats but no warmer and no bubbles. The street the hotel is on for some reason reeked the whole time we were there. The 7-11 was convenient though. The breakfast was lacklustre, using cordial instead of juice. We only had the toast. On the last day we asked to leave our bags behind the counter after we checked out, before we had to leave for our flight and were informed by the incredibly rude Russian worker that there was no were we could store them, just to leave them in the open lobby that had people walking in and out all day. She never answered our questions about anything and had a tendency to walk away halfway through a conversation. There was only wifi avaliable in the small un-airconditioned lobby, which was very annoying. The staff also refused to help us call a taxi to get to the airport. I would not wish this hotel upon anyone. DO NOT STAY THERE!!!!!!

Room Tip: "Try and stay away from the road"
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  • Stayed February 2013, travelled as a couple
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Helpful?
5 Thank 14Bee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers are raving about these Karon hotels

Beijing
Level 5 Contributor
25 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
Reviewed 25 February 2013

I've stayed at Phuket Heritage at January. Room, bath, bed - everything was quite good. No problems. Housekeeping was nice and timely.
2 minutes from the beach and a 7-11 next-door was a big plus.
But every morning I've seen a lot of guests complaining at the lobby on a very different problems. Russian-speaking manager was very rude and unfriendly. Even knowledge of Russian language will not help you at this place. She was always saying that she can not solve any problem. Note that most of Russian guests are coming by tour agency. And she just ignore all the requests of guests. Management is very very low standard. But what you expext from 3 stars hotel for people from Russia who still tolerate that behaviour or management?
The only thing to solve problems - is to you smile to Thai managers and ask them politely. They will help you. I tried that. And it hopefully worked.
Ask for a room with windows turned off the road. Or else you will listen to a loud music of tuk-tuk's every night.
Don't forget your own beach towel. They always try not to give it away for various reasons.
Also tell that you are not willing to pay for breakfasts, Quality of the breakfast is awful. Even a drinking water was a tap water.
Don't expect anything from "the hotel pool parties". No people over there ever. Go strait to other party places.
But still, as I mentioned before - 2 minutes from the beach and a 7-11 next-door is a big advantage.

Room Tip: Take only the room with windows opposite to the road.
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  • Stayed January 2013, travelled with friends
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Helpful?
5 Thank Dosada
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brisbane, Australia
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 24 February 2013

when we arrived the hotel had overbooked so we had to stay in anouther hotel , upon arrival back the next day we were asked to wait 15 minuits before we could go to our room so they could show our room to some buisness people , this turned into over 90 minuits and after many times of asking we got to go to our room , up 4 flights of stairs and no lift we got to the room .
first impression it was not the cleanest and very basic , a bed , a small coffee table and 2 chairs .
the photos of the hotel are about 10 years old and the hotel is very run down and very tired looking , staff need training on customer service and attitude and unless your russian they do not want to help you every thing is in russian the menu , a notice we got under the door about a pool party and signs in the hotel

Room Tip: dont do it
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  • Stayed February 2013, travelled as a couple
    • Value
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Helpful?
3 Thank MARTIN S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Phuket Heritage Hotel

Property: Phuket Heritage Hotel
Address: 558 / 6 Patak Road, Karon, Phuket 83100, Thailand
Region: Thailand > Phuket > Karon
Amenities:
Bar / Lounge Beach Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool
Hotel Style:
#38 On the Beach Hotel in Karon
Price Range (Based on Average Rates): £
Hotel Class:3 star — Phuket Heritage Hotel 3*
Number of rooms: 66
Official Description (provided by the hotel):
Enjoy the rolling waves and golden sands of Karon Beach while you stay at the Phuket Heritage Hotel. With its Chinese and Portuguese influenced architecture, the resort offers comfortable accommodation at an affordable price.If you are looking for shopping and nightlife options, the hotels location makes traveling around easy, as it is only 5 minutes away from Patong Beach.There are a total of 65 rooms. The rooms are available with next types:- Superior- Deluxe- Spa DeluxeEvery room with cable TV and satellite Russian TV, IDD Telephone, Bathtub and shower with hot and cold water, Bathroom amenities, hair dryer, refrigerator with mini bar, air conditioning system, coffee table and chairs. For SPA Deluxe Rooms also LCD TV, DVD Player, Large bathtub, Digital safe box, Coffee and tea facilities, Bathrobe and Sleepers.Service and Facilities:- 24-hour reception- Russian guest service representative- Outdoor swimming pool and Jacuzzi- Digital safe box in room- Safe deposit box at Reception (free of charge)- Iron and iron Board (free of charge)- Baggage check (free of charge)- Wireless Internet Service (free of charge at lobby area)- Internet Corner- Room service- Laundry service- Pool table- Thai traditional massage and SPA- Car/Motorbike rental- Transfer service- Tour desk- Currency Exchange- Meeting roomDinning:- Baron Restaurant Karon serving International food, Russian food by Russian chef, Italian food, Thai food and Fresh Seafood- The Loft - pool bar - Cafe-ine - coffee corner- Breakfast is served daily from 07.00 am to 10.00 am at Baron Restaurant ... more   less 
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Also Known As:
Phuket Heritage Hotel Karon

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