We are at Bamboo House tonight and I want to cry with disappointment. It's a beautiful, neat, small hotel with spacious, modern rooms and a gorgeous entrance, pool & restaurant. We booked through booking.com noting SPECIFICALLY non-smoking. When we got checked into room 108 in the basement I smelled something funny but attributed it to cleaning which had just been completed. We went out for a couple of hours and when we came back in, the stale smoke smell was overwhelming. The receptionist admitted that it is a smoking room and confimed that our booking clearly specified non-smoking but said that all the rooms are full. She was very apologetic and even arranged for an oil burner (I could pick out my own oil, how sweet) but I find this hard to accept. We will check out early tomorrow as they are still full tomorrow night so we can't be moved. If your non-smoking rooms are full you DON'T accept a non-smoking booking! They also expect us to deal with booking.com in getting tomorrow night cancelled, which I don't feel should be our problem. We booked & paid for a non-smoking room and would've loved to stay here... Sad.
- Official Description (provided by the hotel):
- Bamboo House Phuket is an ultra stylish boutique hotel offering a unique combination of sleek yet minimalist decor with a bamboo theme echoed from the pool garden outside all the way through to subtle details in every room.With top of the range hi-tech amenities and inclusive high-speed wireless internet available in each room, Bamboo House is the ultimate choice in providing all of your needs whether for work or for play. ... more less
- Reservation Options:
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- Also Known As:
- Bamboo House Phuket Hotel Karon
- Bamboo Hotel Phuket
- Bamboo House Phuket Karon