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“Excellent resort”

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Centara Grand Beach Resort Phuket
Ranked #15 of 132 Hotels in Karon
Certificate of Excellence
Syd
Level Contributor
11 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“Excellent resort”
Reviewed 26 April 2013 via mobile

Firstly please be careful that you are reviewing the right resort as there are 3 centaras in the area. We stayed at the grand centara at the quiet end of karon beach for 12 nights with 2 children and had an amazing time. The pools are plentiful and the lazy river, slides and jumping rock are fun. We got a taxi from the top of the driveway into karon each night for 200bht and a tuk tuk back. It wouldn't take long to walk but my kids would moan and it was hot and humid. The buffet breakfast was excellent. The staff are kind and welcoming, we saw one of the wait staff out in kata beach one day and he invited us to join him and his friends for a pic nic beside the beach. The room was spotless and cleaned everyday. Kids club is a cool retreat for kids (need to be over 4yrs to stay without adult) and well stocked with books, ball pit, Lego, kitchen play and several wii's and ps3, staff are very friendly. The gym is good and kids muay thai lessons was fun. Food in the resort is a bit pricy but convenient. Happy hour is wel deserved at the end of the day. We would recommend this resort for couples and families

Stayed April 2013
Helpful?
Thank Lesley M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
fongfa, Manager at Centara Grand Beach Resort Phuket, responded to this review, 2 May 2013
Dear Lesley M

We are extremely pleased that you enjoyed your holiday with us. Thank you for the kind comments regarding our team members, the cleanliness of the rooms, Kids Club, activities and recommending the hotel.

We very much look forward to seeing you again.

Warm regards

Fongfa Eadjongdee
Quality Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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Mudgeeraba, Australia
Level Contributor
24 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 25 April 2013 via mobile

This was our 3rd hotel on our friends 50th birthday trip to Thailand. It should have been the best but we actually moved to another hotel after 2 days as it was so very disappointing. We arrived at 5pm on Saturday 13 April, it took over 3 hours and 8 rooms later to find one clean enough and even then we just took it because we were so tired. Mouldy lamp shades, mouldy showers, stained baths and bedding, stained walls, broken taps and towel rails, just a few of the problems (I have pictures)
The worst was black mould on the air con vents, as an asthma sufferer this was very concerning. The resort has an amazing location and grounds but all so run down and in need of refurbishment it should have a 3 star at most. We met with the manager Dennis as soon as we could and must say he was very helpful and apologetic but was unable help and so offered us a relocation to Le Meridian resort next door. This is definitely a 5 star resort, we loved it! The Centara need to spend some serious cash on their resort!!

Stayed April 2013, travelled with family
Helpful?
4 Thank Janice W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Centara_Grand_Karon, Manager at Centara Grand Beach Resort Phuket, responded to this review, 9 May 2013
Dear Janice W

Thank you for posting this review.

We are pleased that you eventually enjoyed your holiday in Phuket, we are just sorry that we were unable to provide that memorable holiday experience in our hotel. We did provide you with extensive compensation in respect of your room before you decided to move hotels but this was obviously not sufficient.

We are undertaking an extensive renovation programme, following a prolonged period of maximum occupancy, which will return our hotel to its previous splendour.

We would be delighted to welcome you back to show you the results.

Warm regards

Fongfa Eadjongdee
Quality Manager
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Adelaide, Australia
1 review
Reviewed 25 April 2013

We stayed at this amazing Resort for 8 nights. First impression was what a HUGE place it is. After a day exploring we found it easy. Staff were very helpful and friendly. Resort is beautiful and clean. Rooms were spacious and unique. This Resort is perfect for family and Couples. The beach is right there ! Many different pools and relaxing at your fingertips. I saw other resorts in the area and this is the BEST!!

Room Tip: There are seven buildings. If you do not want to walk long distances choose Building 1 or 6.
See more room tips
  • Stayed April 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Denise E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
fongfa, Manager at Centara Grand Beach Resort Phuket, responded to this review, 2 May 2013
Dear Denise E

We are delighted that you had a memorable stay with us and your kind comments regarding the staff, are very much appreciated. Thanks again for your review, we look forward to welcoming you back soon.

Warm regards

Fongfa Eadjongdee
Quality Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Las Vegas, Nevada
Level Contributor
80 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed 23 April 2013

This is an incredible property - flawlessly maintained with gorgeous flowers throughout. I really enjoyed the Italian restaurant on property, and the jazz band that played upstairs from that restaurant. The only negative I would say is the huge size, it is a bit daunting to learn your way around. I had an ocean view with a huge balcony - including a couch on the balcony. The location is excellent - right on the beach. I have nothing but positive things to say about this hotel. I'm adding some pics below so you can get a sense of the magnitude and beauty. Oh yeah - the breakfast buffet was absolutely huge and delic!!

  • Stayed June 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
1 Thank johngannonlasvegas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
fongfa, Manager at Centara Grand Beach Resort Phuket, responded to this review, 2 May 2013
Dear pinkpig1962

Thanks for your great review and positive comments regarding the Mare Italian restaurant, Trio band at the Luna bar and the beautiful ocean view room.

We are sorry that you found our resort too big, but pleased to know that your overall experience was enjoyable and hope to see you again in the near future.

Warm regards

Fongfa Eadjongdee
Quality Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Surfers Paradise, Australia
Level Contributor
11 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 23 April 2013

After staying at this hotel in August 2011 we loved it so much we cam back with our 2 daughters (17 & 20)
The hotel has aged a but since our first stay and a few of the little things that add to the stay are now missing. Things like rolled towels on the bed (shaped like swans or elephants) the small towels next to the bed to dust the sand of your feet before getting in, call buttons on the pool umberellas for drinks etc.
Its small things like this that we hadn't had at any other hotel we had stayed at that made it that little bit more enjoyable last time.
The geneal room maintenance has dropped as well but as soon as we reported a problen we had staff there to fix it within 1/2 hour which was impressive.

The pools and gardens are still great and we all had fun on the slides & the lazy river type pool.
Since our last visit the hotel has taken over the beachfront that was prevoiusly occupied by Small stalls, beach chairs & umberllas that you had to pay someone for. In place of these the hotel has cleaned up the beach put its own chairs & umberellas and also netted off a large area of the swimming are making a lot safer to swim, a big improvement !
A new beachside cafe has also been opened for snackes drinks full meals etc

The hotel food is still very good and quite cheap compared to what we pay at home. although if want a cheaper option there are plenty of local restaurants a short walk down the beach as well as one on the beach just in front of the hotel. We ate a lot of room service & had a few meals at the italian resaurant.

We all spent a bit of time in the spa which is up there with the best i have been to which is limited ... but my wife can vouch for me ;)


Throughout our stay all the staff were excellent and always wanting to help in any way they could in particular Sak the bar manager and a special thankyou to Fongfa who went out of her way to make our stay enjoyable :)

In summary we all had a wonderful time and will definately return and would highly recommend this hotel.

If you do intend on staying here join the Centara 1 club its free & gives you free Wifi in your room amonst other benefits.
Also ask about the Baht Bonanza as it can mean big savings if you spend money in the hotel.

Thanks again Centara Grand !

Paul , Gold Coast Australia

  • Stayed April 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank _Pauly_B3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
fongfa, Manager at Centara Grand Beach Resort Phuket, responded to this review, 2 May 2013
Dear Pauly_B3

Thank you very much for taking your time placing such extremely positive comments regarding our hotel location, facilities, dining experience and especially our team members.

We can not wait to welcome your 3rd stay with us :)

Warm regards

Fongfa Eadjongdee
Quality Manager
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Kadena Air Base, Okinawa, Japan
Level Contributor
18 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 22 April 2013

The Centara Grand has a great location right on Karon Beach and the pool area and restaurants are very nice. We just got back from our stay with Centara April 8-14, 2013. The rooms however need lots of maintenance. We stayed in a premium spa deluxe room and there was nothing premium or deluxe about it. The floor in the bedroom was scratched, the jacuzzi leaked, the shower leaked, the roof over the balcony leaked, the bathroom door was unhinged, the sliders to cover the shower wouldn't slide. On our second day the elevator broke. I couldn't believe we were paying over $400 U.S. dollars to stay in this room. When we checked in and inquired about internet we were told to look up the prices ourselves online and when we went to open our blinds, the main blind was broken and we had to call maintenance. I would think housekeeping would have noticed the blind hanging crooked and would have reported it before we checked in. There were bugs on our pillows and a long black hair on the sheet under the duvet. We used the jacuzzi twice and the second time brown water came out and it never cleared up. We will defintely look for another place more premium and deluxe for our next stay in Phuket. It is a shame because the Centara Grand has a great location.

  • Stayed April 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Julie H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
fongfa, Manager at Centara Grand Beach Resort Phuket, responded to this review, 25 April 2013
Dear Julie H

Thank you for the positive comments regarding our pool area, restaurants and location. We sincerely apologise for the maintenance and cleanliness issues you suffered. Although we are sure you must have brought these matters to our attention and you were offered a new room. This would be our normal policy given the number of issues you suffered.

High occupancy over the past 6 months has created a number of maintenance problems, which will be resolved with our forthcoming renovations programme commencing in May. Lack of cleanliness is unacceptable and is being addressed through improved training and standards for our House Keeping team members.

We can only sincerely apologise for the unusually poor standards you endured on this occasion but do ask that you consider a return visit so that you can experience the many improvements we are making.

Warm regards

Fongfa Eadjongdee
Quality Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cartagena, Colombia
Level Contributor
96 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 64 helpful votes
Reviewed 21 April 2013

This is my second stay in this hotel and I also always fantastic.
The rooms are spacious, bright and fully equipped very clean, the rooms are very spacious bathroom is with shower, bathtub and separate toilet.
All members of staff met in the corridors greet you with a smile is very nice.
The restaurants are large but there receive a personalized welcome and the food is delicious. The breakfast is very complete on large indoor and outdoor buffets there is even ice cream.
Finally, it is a children's paradise with this beautiful river, the waterfalls and huge pool.
A big congratulations!b

  • Stayed April 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank gcbond
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
fongfa, Manager at Centara Grand Beach Resort Phuket, responded to this review, 26 April 2013
Dear gcbond

Welcome back! Thank you for your wonderful comments regarding the team members, the rooms, the restaurants and the excellent children’s facilities.

Please come back and stay with us again soon!

Warm regards

Fongfa Eadjongdee
Quality Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Centara Grand Beach Resort Phuket

Property: Centara Grand Beach Resort Phuket
Address: 683 Patak Road, Karon Beach | Muang, Phuket, Karon, Phuket 83100, Thailand
Region: Thailand > Phuket > Karon
Amenities:
Bar / Lounge Beach Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#4 Business Hotel in Karon
#7 On the Beach Hotel in Karon
#8 Spa Hotel in Karon
#14 Luxury Hotel in Karon
#22 Family Hotel in Karon
#29 Romantic Hotel in Karon
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Centara Grand Beach Resort Phuket 5*
Number of rooms: 262
Official Description (provided by the hotel):
Drawing its design theme from the classic Sino-Portuguese architecture that characterises Phuket Town, Centara Grand Beach Resort Phuket is set directly on the sands at Karon Beach, backed by a green hill, and grouped around its own water park. The resort offers a memorable holiday experience for everyone: couples and families will love the exhilarating leisure activities, the water sports, and of course the water park, and corporate and incentive groups have fine meeting facilities. The accommodation offers a comforting and relaxing ambience for all, and for guests preferring seclusion, the villas provide exclusivity along with great views, and come with the Club category benefits. The award-winning spa, SPA Cenvaree, is a luxurious treat that everyone will enjoy, and has suites for singles and couples. The drive to and from Phuket International Airport is easy and convenient, and takes less than one hour by road. ... more   less 
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Also Known As:
Centara Grand Beach Resort Phuket Hotel Karon
Centara Grand Beach Resort Phuket Karon

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