We stayed for 4 days 3 nights, brought 3 year old daughter along.
Worth mentioning are:
1) we were very pleased to be offered a free upgrade to villa with pool. The room size was gorgeous.
2) front desk staff, Michelle, is extremely helpful & professional. She assisted me with the check in and understands that my daughter is in need of an afternoon nap. Hence advise that we could be back by 115pm- 130pm to check the status, thou it was before the official 2pm check in time. We returned to the lobby at 130pm and only to be curtly informed by a front desk male staff that my room will only be ready at 230pm as its a villa, needed more cleaning time. (I appreciate the free upgrade, however the official check in time is at 2pm irregardless of room type correct?)
Fortunately we saw Michelle back at the front desk in less than a few mins and requested her to assist us. without hesitation, she called the relevant management and the room was ready for us immediately. That was 145pm, 45 mins ahead of the time the front desk male staff advised. And that 45 mins is a god - send when u ve a kid in need of an afternoon nap. Michelle's helpfulness didn't stop there, she send us personally to the villa in the club car, showing us all the amenities along the way & showed me ard our villa b4 she made her way back to the lobby. Thumbs up for Michelle's personalised services!
- Official Description (provided by the hotel):
- Centara Grand Beach Resort Phuket is a modern five-star luxury resort built directly on the foreshores of Karon Beach. Designed with distinct Phuket colonial Sino-Portuguese architecture, the luxury accommodation comprises of 262 guestrooms and villas. All guestrooms have a balcony and are ocean facing. Room types consist of spa suites, pool suites, deluxe suites and one and two bedroom villas. ... more less
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- Also Known As:
- Centara Grand Beach Resort Phuket Hotel Karon
- Centara Grand Beach Resort Phuket Karon