We stayed here June 2012 I booked a pool side room for 1 adult 2 older children 16 years and 17 years names and ages on the booking. We arrive at the hotel late in the evening after they forgot to arrange transfers for us from the airport to a room that was the size of my garden shed. In the room we had a cot and a king size bed, as you can imagine my teenagers where in fits of laughter. The very nice doorman said he would be right back with a suitable bed for my son and hurried off with the cot. On his return he proceeded to drag the fold out over the king bed in the hope to fit where the cot was, hummmmmm not even close. Then the fun began, I requested a second room for my children, yes madam no problem, how much I asked, the response was disgusting. DOUBLE what I had paid for the first room. The reason I was given, last minute reservation no discount madam. I argued until I got a little off the price however after travelling from Australia I was seriously done and needed sleep.
The next day I tackled it again NO MADAM NOT SAME PRICE. finally after 45 mins I got a substantial amount off however not the same room rate I had booked 4 weeks earlier for the pool side family room with 1 adult 2 children. We stayed here 7 nights the food was discussion the staff rude, apart from the original doorman who meet us on arrival. The day spa is amazing and the staff in there are great. The Reception manager "female" RUDE reservation manager male "awesome" he arrived after we has been there 2 nights and could not be nicer. Moved my kids into an adjoining room and sent us a fruit basket. Very very nice. But still I book 1 pool side family room 1 adult 2 kids. The room had 1 bed 1 cot. I ended up paying for 2 rooms for 7 nights one of those rooms being almost double the original booked price. Poor service bad food mostly rude staff. Want go back.
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- Also Known As:
- Baumancasa Karon Beach Resort Phuket