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“Relax and sit back”

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Karon Phunaka Resort and Spa
Ranked #64 of 135 Hotels in Karon
Certificate of Excellence
Reviewed 4 March 2014 via mobile

Looking at other reviews I think they are pretty much bang on for this place. The staff are lovely we had July from the Philippines in the restaurant who is very sweet and try's hard to help get you in to the quiet restaurant. And olesia on the front desk, who is from Russia and she is great, very efficient and prompt and very nice.

The hotel is nice, the gym yes looks like an after thought I agree but if your there a few days it does what you want, if your in to real fitness you have a mountain and scorching heats , use that.

The pool is awesome, no other way to describe it really, it's warm, catches the sun all day and it was very quiet when we were there.

The room we got 8101 was the deluxe room and was beautiful, spacious and clean. On the balcony I got a sunbed I used 1 day and a jacuzzi I used for 5 minutes, and my advice is get a room without the jacuzzi as when I filled it which took 2 hours there was plenty ants kicking about. My fault really I don't know what I expected to see in the mountains of thailand!???

The location is good as it's very quiet, we travelled all over phuket and when you just need a couple days to relax this place is great. You can get to kata beach in 5 minutes and patong in 15 if you want the hustle and bustle.

The key to this hotel is the staff they are a credit to it

  • Stayed: February 2014
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1  Thank Gareth B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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31 - 37 of 178 reviews

Reviewed 8 February 2014 via mobile

The best part is the views from the rooms and pool area. Staff were accomodating and helpful. However they have strange rules and stiff prices at the poolside bar.
The request for a voucher at check in is ridiculous and unnecessary. Surely all that is required is for staff to check their own register!
On the positive side, you get a refreshing glass of juice at check in. We asked for a second key and were asked to sign a voucher informing us of an additional charge if we lost it! Strange practice.
Sammat is the front desk manager and he does his best to make the stay pleasant.

The sunsets from thr pool are to die for!
For the price, it is a resonable value room wise but there are cheaper accommodations in Karon.

Stayed: February 2014, travelled as a couple
1  Thank GlobalguyOttawa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 February 2014

We had been travelling Thailand since the beginning of the year staying in various lovely 3 star hotels but thought we would 'upgrade' to the Funaka for a weekend expecting a cool and stylish place!
Instead we got a cold and soulless hotel!!

First impression was of a surly, unsmiling young Russian receptionist who insisted on us emailing our voucher to the hotel there and then in the middle of reception after a long journey!
Why we could not check in and relax then email it is beyond me.....?maybe one of the many hotel rules that the staff seem to have to stick to rigidly.

The room was spacious and clean and no more than we would have expected for the rates the hotel charges.
The view from the balcony was of the tops of the local residents houses and in the far distance you could see the sea.
The restaurant and bar areas both lacked any atmosphere and we tried lunch there once which was ok but30 percent dearer than every other lunch we had experienced in Thailand.
Was also shocked a bit to see the prices for the drinks.....150 baht for a small can of Chang!

The hotel runs a shuttle bus down to Karon beach but does not bring you back.......which was a mystery to me.....when I asked the question the receptionist just looked at me and smiled.....probably because she did not even understand the question.....
We were also surprised at how poor the receptionists Grasp of English was.....especially in a 4 star tourist hotel in Phuket.
There was one of the reception team that stood out.....Samat was excellant and very patient when we tried the very painful process of booking a car through the hotel....

The pool was the only saving grace of the hotel.....beautiful infinity pool overlooking Karon but the pool area itself was a large concrete area filled with cheap looking plastic sun beds and definitely lacking any imagination.

The fitness room looked like it had been added on as an afterthought...probably to ensure 4 star status.

We felt the emphasis of the hotel was to squeeze as many baht out of the customer rather than ensuring the people were having a great time....only Saamat asked us for our opinion of the hotel.
This was highlighted when I went down to the bar to ask for some ice in a small bucket to keep our drinks cool.
The bartender then started to charge me for this which totally flabbergasted me!
I stated that this was the first hotel ever to try and charge me for some ice.......surely they can provide this as a service considering the rates they charge.

We then cancelled our evening dinner reservation in disgust and as we walked out of the hotel we saw the highly embarrassing sight of a talented female singer singing in the restaurant to NO ONE.....
We then went down the hill to the lovely family run Thai restaurant on the right who gave us a wonderful warm welcome and the food was lovely.
Elsewhere in the thai restaurant was all the other hotel guests that we had seen sitting by the pool also enjoying the food and atmosphere.......

We noticed the trip advisor award for 2013 on the walls and can only assume that the hotel has changed policy, management or just got complacent

Karon is basically a very, very busy Russian beach resort with insanely overpriced hotels.
Karon beach was a mass of thousands of blue umbrellas and sun beds all crammed in together......not really our idea of Thai paradise.

Tip would be to hire a car and venture to kho lak and kho kho khao island approx 1 hour north of airport....lovely and picturesque and not as busy as the resorts in Phuket.

Room Tip: Hire a car and travel north to stay in koh lak or koh koh khao
  • Stayed: January 2014, travelled as a couple
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Thank Peter D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KaronPhunaka, Public Relations Manager at Karon Phunaka Resort and Spa, responded to this reviewResponded 3 July 2014

Dear Peter D.

We thank you for finding some time to make a review about Karon Phunaka. We carefully consider every review to improve our service.

By check-in process you need to confirm not only your identity, which is your passport being copied for, but also confirm your booking. The printed accommodation voucher is being asked for hotel internal use, and in order to ease up your check-in process we provide you Wi-Fi connection free of charge to simply forward voucher to hotel e-mail, so we could print it for you.

As for shuttle bus service, indeed for now hotel can provide only one-way ride to Karon beach and nearby Karon area. Your review has been sent to all concerned as we do understand your trouble and we are trying to settle down this problem to provide two-way drive in nearest future.

The review of yours has been sent to Manager of Food and Beverage dept. as well in your concern for overrated prices. To provide you better service Hotel management will try to organize some discount promotions in addition to ones that we already have, such as Pool Bar Happy Hours from 13 to 15. This time you can get a bottle of Chang Beer for 100 THB only.

Never the less we cherish the hope that you and your family to visit Karon Phunaka one more time so we could serve you again.

Best Regards,
Management.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 January 2014

We stayed here for two weeks in the Deluxe Room with a Jacuzzi. The room was very nice and very clean, but the Jacuzzi was filthy when we arrived and was not cleaned while we were there, I regret paying extra for the Jacuzzi.

The spa was quite nice but had not been cleaned but was an overall good experience. Breakfast was excellent with something for everyone. We ate dinner here a few times with no complaints other than the price.

  • Stayed: April 2013, travelled as a couple
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1  Thank Azhurab
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 8 January 2014 via mobile

All up this was a wonderful place to start our Thailand trip. The facilities were great and the staff very friendly and helpful. The only downside was that the room we booked was not available when we arrived and we were "upgraded" to a family room which was nice but there was no point in the extra space and bed for a couple traveling and we did not have the jaccuzzi on the balcony which we were looking forward to. It was a hassle moving rooms the next day and was a bit of a dampener to an otherwise lovely stay. Very close to the beach and shops with a free shuttle to the beach. Breakfast was amazing with both Thai and western foods. Bar prices very cheap and we loved the poolside bar with awesome views out to sea from the pool. Excellent value for money.

Stayed: January 2014, travelled as a couple
Thank Anniemac_9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 December 2013

WATCH OUT FOR THIS RESORT<<<<<<< THIEFES
I stayed there for nine nights, fantastic resort, great service from the staff, left at 5.00am to catch a plane home to australia. I left five staff members a sealed envelope with a card inside with personal message, also a tip for each staff member, some as high as 1000.00 BAAT. which I thought was acceptable for the service they provided,
I have since spoken to all five staff who have informed me that they received the card- not in a closed envelope, and not with the tip given to them, I have sent three emails to the front office and motel management asking that this be investigated, answered and corected, _ I SEE THIS AS A THEFT FROM MY SELF AS WELL AS THE STAFF_ to date all i have received is a email from front office saying they are invesigating,
EITHER THEY HAVE STAFF THAT ARE STEALING< OR MANAGEMENT STEALS THE STAFF TIPS - HORRIBLE- DISGUSTING, AND WOULD RECOMMENMD OTHERS LOOKING FOR A HOLIDAY TO LOOK AT A RESORT THAT LOOKS AFTER ITS STAFF. THIS HJAS RUINED MY HOLIDAY, - THEFT FROM THE STAFF AND THE CUSTOMERS

  • Stayed: December 2013, travelled with family
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4  Thank Jenni W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KaronPhunaka, Public Relations Manager at Karon Phunaka Resort and Spa, responded to this reviewResponded 3 July 2014

Dear Jenni W.

Thank you for spending sometime to review Karon Phunaka Resort and Spa. The problems that you mentioned have been brought to the attention of our management .

While the lack of service you experienced is unusual and not the standard of our hotel, there is no excuse for a lackadaisical attitude on the part of any of our employees. We are sorry for the inconvenience and annoyance this incident caused.

There is no excuse for what has happened as we check all our staff to be honest people and obedient to the law. Never the less there is a human factor and sometimes we just cannot expect some things to be done.

It was a serious consequences for the theft and a strong warning to all hotel staff not to ever follow theft's example.

We will try to do everything possible to prevent this situation to happened ever again and sincerely hope you to choose our hotel for future visits accommodation.

Best Regards to you and your family,
Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 November 2013 via mobile

We stayed here for a couple of days over my birthday. The staff were brilliant and even brought a cake to our room and sung happy birthday. The room was lovely and the balcony had a great view of the sunset in the evening. There was a sliding door in the bathroom so you could watch the tv whilst taking a bath or shower. The location on the hillside means it is quieter than a lot of the other hotels around Karon and it is only a short walk to the beach or there were free shuttles to the beach.
A live band played during dinner which was reasonably priced and the presentation and taste was great. The breakfast buffet had lots of choice and plenty of staff on hand to assist.
A swim up pool bar is always great and the bar man very friendly and would give you a hand towel to dry
Your hands when you wre at the bar. The view from the pool overlooked the ocean and was very tranquil compared to the hustle and bustle of the beach which drew big crowds.
Riding the hill lift to the room was a novelty and allowed one to overlook the town and beach.
A great resort to lounge by the pool and enjoy good food well cooked. I wouldn't choose to go back to Phuket or Karon but if I did I would gladly stay at the Phunaka resort again.

Stayed: November 2013
Thank Jeremy S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Karon Phunaka Resort and Spa

Address: 22/1 Soi 22 Thanon Patak, Karon, Phuket 83100, Thailand
Region: Thailand > Phuket > Karon
Amenities:
Bar / Lounge Beach Beverage Selection Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Airport Transportation
Hotel Style:
#27 On the Beach Hotel in Karon
#34 Spa Hotel in Karon
#34 Romantic Hotel in Karon
#51 Luxury Hotel in Karon
Price Range: £39 - £207 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Karon Phunaka Resort and Spa 4*
Number of rooms: 86
Official Description (provided by the hotel):
Hide yourself away from the world in a hillside paradise in Phuket, Thailand. The individual villa-style buildings of the Karon Phunaka resort and spa are set amidst a lush forest and scattered down Naka Mountain in true tiered wedding-cake style. From every almost every point in the resort, you'll have sea views to die for, floor-to-ceiling windows in your Deluxe bedroom that bathe the room in natural sunlight and a balcony with your own private Jacuzzi tub. ... more   less 
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Also Known As:
Karon Phunaka Hotel Karon
Karon Phunaka Resort And Spa Phuket

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