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“So good we went twice”

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Centara Villas Phuket
Ranked #31 of 132 Hotels in Karon
Certificate of Excellence
London, United Kingdom
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
“So good we went twice”
5 of 5 bubbles Reviewed 5 January 2012

I cannot say enough good things about the stunning Centara Villas resort. We booked for a week in December and arrived early and exhausted after our long flight. We were greeted by the most friendly, happy staff and 2 ice cold coconuts. Once we got to our room (the most basic available) we were so happy to see a clean, spacious villa with a beautiful big bathroom. The views over Karon bay are breathtaking from most of the hillside Villas. The restaurants serve lovely food with a smile and the staff bend over backwards for the guests. Breakfast has everything you could want, including fish curry and pasta carbonara should you wish to eat that for breakfast!! For the rest of us toast, eggs, cereal and fruit are fresh and available. Reception staff are so friendly and so lovely, we were sad to leave after 1 week. We actually were supposed to go to Phi Phi for a week and had pre-booked but once we got there we were so disappointed we called Centara Villas straight away and booked back in for another week. They even gave us the same room again! I would not hesitate in recommending this hotel to anyone going to Phuket that wants a quiet, luxury place to stay that's close enough to the nightlife of Patong.

Room Tip: We stayed in the most basic twin room and we couldn't find one thing to complain about even if w...
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  • Stayed December 2011, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank S77CEY
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (226)
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Prague, Czech Republic
Level Contributor
25 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
3 of 5 bubbles Reviewed 30 December 2011

We have booked this hotel just one day in advance through internet. I did not have a chance to print out the reservation confirmation so I just wrote down my reservation number. When we arrived to the hotel at around 9 p.m. ladies at the reception informed us that they did not get our reservation and there is no reservation with our name in the system. They offered us that we can stay for one night but we need to pay double price compared to internet prices! They promised that their boss will solve the problem in the morning. Of course, I have not agreed on that as I have already paid for our whole stay with my credit card upfront and did not understand why the prices in the hotel are double compared to internet (especially when it was clear there would not be many other customers coming after 9 p.m. so they would not sold their rooms anyway)! Anyway, I lost my nerves at that moment completely, walked behind reception desk and explained ladies how the reservation system works. Of course, my reservation was there in the system! Receptionists just did not have a clue how the system works! Well – so hotel obviously needs new revenue manager and receptionists needs some training...

Our villa was very nice, bathroom must have been recently renovated. The view was fabulous! We walked to the beach during the day – it was overcrowded and definitely the worst beach I have seen in Thailand so far. On the way back we wanted to take tuk-tuk to the hotel (cause the walkway from the beach to the hotel closes at 6 pm) but driver asked us for 200 baths (app. 6 USD) which I find insane taking into account that we have paid 1 000 baths for 70 km drive from the airport to the hotel with brand new Toyota. Tuk-tuk prices are fixed and must be set up by some kartel agreement as we have asked several other drivers and all of them refused to take us those 1.5 km for less than 200 baths!

We have eaten only once in the hotel restaurant and food was slightly below Thai average with prices over Thai average. But the view from the restaurant is perfect! Breakfast was fair, no complaints there.

On our last day we were leaving at 6 a.m. We called to the reception several times to ask them to pick up our luggage but no one has replied. So we carried my luggage ourselves and when we walked to the reception we found out that staff was sleeping on the sofas right there! Well, if the hotel is charging this much for one night, I think they can afford to find a place for staff to sleep somewhere else then the reception. Anyway, when bell boy woke up and saw my luggage he asked me whether I carried it myself. I replied that I did and he started to laugh. Not sure what was that funny about fact that I had to carry it myself over those 70 steps uphill to the reception... BTW, some of them slept on the sofas even after receptionist woke them up to tell them that there are guests there...

And in the end our breakfast boxes were not ready even though we have asked for them previous evening.

So if you ask me whether I would recommend you this place or not I would not be sure what to reply. Location is beautiful but far from everything, rooms are simple but comfortable, food is average, swimming pool is small but nice, beach is ugly and far away, staff in incompetent. I would definitely never come back again.

  • Stayed December 2011, travelled as a couple
    • Value
    • Location
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    • Cleanliness
    • Service
Helpful?
Thank kasia f
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Evasion53, General Manager at Centara Villas Phuket, responded to this review, 9 February 2012
Dear Guest,

Warm greetings from Centara Villas Phuket, Phuket’s greenest retreat!

Since it is our goal to constantly improve all details of our hospitality, we are grateful that you have taken the time to inform us of the experience during your stay with us. It is through observations such as yours, that we are able to monitor our operation more closely and take corrective action when required.

We were sorry to learn that our front desk team could not immediately find your last minute booking on arrival. At the end of your short stay with us, the incident upon departure must have added insult to injury and we can only apologise for the complete lack of service you experienced when leaving at dawn. After investigation, it is correct that two members of our team were indeed sleeping. This is certainly not acceptable and you have our assurance that this has been addressed with those concerned to prevent any reoccurrence in the future.

On a more positive note, we are pleased to learn that you have found the newly renovated villas and the view to your liking. Thank you also for the photos which you have posted.

We are aware that your opinion of our service has been affected, however, we do hope that you will not judge us solely on the basis of this particular experience and that we shall be able to regain your confidence in the future.

With our reiterated thanks for bringing this to our attention and ensuring you of our constant care and attention, we remain,

Centara Villas Phuket
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Brno, Czech Republic
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed 30 December 2011

We were at the Centara for honeymoon and I can confirm that the hotel is great.
The rooms are cozy cottages. There is no mistake. The beach is a short, pleasant pool, kind staff, excellent breakfast. I can only recommend, as well as great beach of Karon.
The hotel provides free shuttle service to Patong, which is located nearby.

If you want go for shopping I recommend rather Patong but beach is not so nice and good. There is a lot of people.

Keep it up.

Christine and Martin

Room Tip: There is only villas - very nice.
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  • Stayed December 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
3 Thank KristynaSlez
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Siem Reap, Cambodia
Level Contributor
39 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
4 of 5 bubbles Reviewed 26 December 2011

The Centara villas are located a few miles from karon beach, a short ride with a cab or (the shorter path) a walkway along the seaside of about 10-15 minutes. Karon beach is troublesome: many resorts, crazy prices for sunbeds (compared to the overall prize level) and a big sewage tube that goes into the ocean, in the middle of the beach. the tube might be long, but it's still fecies and other stuff directly pumped into the sea. who wants to swim there?
The resort itself is located on a hill, the villas are wonderfully placed between the existing trees (they tried to chop as few trees as possible) so you are in a very green area with the vegetation giving you a lot of privacy on the balconys. those are all heading to the sea and you have a gorgeous view of the bay. the villas themselves are not too spaceous but clean and well equipped, the bathroom are rather big and very nicely constructed.
hotel staff is very friendly and really good. service is great in all facilities, same goes for maintenance of the pools and stuff. restaurants and bars also provide high quality, you won't regret eating dinner there.
one last hint: being on a hill, there's lot of stairs to climb, if you don't want to use the hotels carts all the time. so it's not very convenient if you have trouble with knees or hips.

Room Tip: there's differences in the amount of privacy - some villas are close to walkways ans stairs. so...
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  • Stayed October 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ron b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, United Kingdom
1 review
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 bubbles Reviewed 11 December 2011

My wife and I stayed in this fine establishment in late November 2011.
The hotel is situated just far enough from the madness of Patong and close enough to Karon. Both places are a 200 bhat taxi ride away so take your pick madness or calmness !!
The view from our room was breathtaking showing the Andaman Sea in all its finest beauty.
Due to problems with our initial room we were upgraded to a room with a jacuzzi which was much the same as the basic room.I don't know what this would have cost but felt the jacuzzi was unecessary in such a hot climate.
There are two pools in the hotel however if you cant find a sunbed the beautiful Karon beach is a mere 5 minute walk away.On the way there is a cheap and cheerful beach restaurant owned by a lovely chap called Kai.The food is broadly similar to the fare in the hotel but cheaper. Though the walk past the kitchen will explain why.
The hotel is built on the side of a cliff so there are lots of steps to be walked. The walk to breakfast certainly gets the heart pumping.
The food in the hotel is pricey,but it is a hotel and when you factor in the cost of getting to and from Karon/Patong it's not that expensive.
I struggle to find a fault with this hotel and would highly recommend it to anyone.

  • Stayed November 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
7 Thank Jonny W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Johannesburg, South Africa
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 bubbles Reviewed 29 November 2011

We spent the second leg of our honeymoon in Phuket at Centara Villas, for a period of 4 nights. Coming from Phi Phi Island, Phuket was rather a culture shock and driving through Patong and Karon we were unbelievably thankful that the hotel is between the two and up on the hill, giving a bit of distance between the two busy beaches. The staff were incredibly friendly, and always willing to do anything to make you happy. They go above and beyond the call of duty and are jovial and always up for a laugh. We were in a pool villa which was lovely - with a beautiful view. We also loved the happy hour specials and the food at the Cliff restaurant was delicious! Patong and Karon were grubby and in hindsight we would have shortened our time in Phuket, but it was an adventure that we will never forget. We did a trip up to Phang Nga which was great fun, and saw the Simon Cabaret which is a must, and after all our busy days we were always happy to come back to the beautiful, comfortable resort which leaves the hustle and bustle of Phuket at the door!

Room Tip: All the rooms seem to have beautiful views, but the pool villas are so convenient and romantic - esp...
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  • Stayed November 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank LaurenvdO
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bridgnorth, United Kingdom
Level Contributor
43 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
4 of 5 bubbles Reviewed 23 November 2011

Hillside location with more than enough steps to test to your fitness. Shuttles are available on demand up and down the hill. Lovely terrace with spectacular views over the bay. The restaurant food is excellent with a reasonable and interesting evening meal of the day option. The hotel is small enough for you to get to know most of the staff who are all friendly and helpful. Our spa villa was spacious and comfortable.
A few minor negatives - no direct swimming in the sea from the hotel, the hotel pool is smallish at approx 18m, free internet should be included in a hotel of this quality, the thermostat (reported to the hotel, but not fixed) on our air conditioning at villa 208 was faulty & at 20/25c setting we were freezing at night - setting it at 30c was still a bit chilly at night. On balance a super hotel and we would definitely return.

  • Stayed November 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank tonyseeley
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Centara Villas Phuket

Property: Centara Villas Phuket
Address: 701 Patak Rd | Karon Beach, Karon, Phuket 83130, Thailand (Formerly Central Karon Village)
Phone Number:
Region: Thailand > Phuket > Karon
Amenities:
Bar / Lounge Business Centre with Internet Access Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Airport Transportation
Hotel Style:
#13 Top resorts Hotel in Karon
#21 Spa Hotel in Karon
#24 Romantic Hotel in Karon
#28 Luxury Hotel in Karon
#32 Family Hotel in Karon
Price Range (Based on Average Rates): £
Hotel Class:4 star — Centara Villas Phuket 4*
Number of rooms: 72
Official Description (provided by the hotel):
Nestled in lush tropical greenery and overlooking Karon Beach and the Andaman Sea, the four-star Centara Villas Phuket is a romantic hideaway located steps away from the sweeping expanse of Phuket’s Karon Beach. Each romantic, private villa, nestled within its own screen of green, directly faces the sea from a dramatic inclined perch, ensuring that views are endless and the quiet all-pervading. The minimum villa size is a generous 46 square metres and some come with the option of a plunge pool or a Jacuzzi. The large two-tiered swimming pool, with its fabulous ocean views and shady spots, is the epicentre of relaxation. For another form of relaxation, Spa Cenvaree is a refuge for the senses offering a choice of therapeutic treatments including traditional Ayurvedic methods and Thai foot and body massages. The resort also offers hands-on Thai cooking classes, and two restaurants and a bar that boast sublime ocean views. For those who wish to venture out of its oasis of serenity and tranquillity, the tour information desk will be delighted to arrange activities such as island-hopping, bungee jumping, and family treks. For a change of pace, a complimentary scheduled shuttle service connects the resort with the fabled nightspots of Patong and Karon. Centara Villas Phuket is just one hour's drive away from Phuket International Airport. ... more   less 
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Also Known As:
Centara Hotel Phuket
Centara Resort Phuket
Centara Villas Phuket Karon

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