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“Very unresponsive management”

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Centara Villas Phuket
Ranked #31 of 132 Hotels in Karon
Certificate of Excellence
Mumbai, India
Level Contributor
239 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 88 helpful votes
“Very unresponsive management”
Reviewed 16 October 2013

We have booked this resort for November 2013. We've sent emails to the management and also contacted them thru website regarding some requests and questions. We have not received any response at all to any of our mails. Especially reading the bad reviews on tripadvisor + seeing the unresponsiveness of the management is making me very scared about going here. I had not expected that such an expensive hotel will be so customer unfriendly. I urge the hotel to look into this as well as the recent bad reviews.

  • Stayed October 2013, travelled as a couple
    • Value
    • Service
Helpful?
Thank apriyanka
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
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  • Location
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  • Value
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Traveller tips help you choose the right room.   Room tips (227)
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English first
Cairo, Egypt
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 16 October 2013 via mobile

I stayed there for.8 nights .. Overall the place and view was very nice but the bedding sheets and shower curtains had stains around .. Also there was some ants in the bathroom ... We only had breakfast there which was not bad but we never had lunch there..

Stayed October 2013, travelled as a couple
Helpful?
3 Thank Farou7a
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sheffield
Level Contributor
24 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 14 October 2013

We cut short our 6 night stay at the Villas because our experience was not 4*.We picked a frontline villa with own pool.The location was perfect-just a small strip of grass then the sea and very private.
However on closer inspection the villa was in need of attention,grouting missing,shower curtain stained,a plug hanging from the wall socket and the pool looked dirty,small items but not in keeping with the Centara brand.The lobby was unappealing too,with no welcome drink and no fruit in our room.
The management team were most apologetic,apparently some villas have been renovated and the manager had only been there for a short time.The main reason we moved was on the second day when the gardeners took over 6 hours to cut half the grass using a strimmer.The peace and quiet was ruined.Once again the team were apologetic,but we were not prepared to keeping paying out for a poor service
Be aware that the hotel is quite isolated,next door hotel looks to be abandoned and the path to the beach is uneven and takes you through a neglected part covered with empty bottles and cans

Room Tip: Ask for a recently renovated one.Also,although built on the hillside,some views will be hidden by th...
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  • Stayed September 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank cobnarowl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brisbane, Australia
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 11 October 2013

My partner and I stayed at Centara Villas Karon for 10 days around 2 weeks ago. As we checked in around 10pm we were not greeted with a complimentary drink like we thought and had to carry our luggage ourselves to our room. We found the room to be quite basic, air con didn't work properly, fridge never kept drinks cool and bed was very uncomfortable. We stayed right at the top of the hill in room 104, which probably had the best views in the resort. The biggest disappointment was the dining experiences and food. We had room service one night and was the worst two meals we have both ever eaten, pizza had no topping and the casear salad was a hand full of lettuce, with minimal ingredients. The daily buffet breakfast had no variety and we had the same options every day. Staff were friendly most of the time but I had much higher expectations, they didn't seem to go that extra effort to meet your needs. I would still recommended Centara Villas due to the great location, views and lovely tropical surrounds that nestle the villas.

  • Stayed September 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Amanda R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Adelaide, Australia
1 review
Reviewed 9 October 2013

Great room and admenities ,am currently staying for 10 nights ,first day we had to ring 3 times to get our in room safe fixed as it wasnt working ,then spoke to reception the next morning to get some action on fixing the safe,we didnt want to carry our passports and valuables all over phuket for 10 days ,3 people looked at it before they believed it never worked.
The food is fantastic from the restaurants,but room service is a big gamble ,ordered our meal ,it arrived ok ,then 15 min later another meal arrived ,room service said we order it but we didnt ,therefore we signed for it ,1100 baht for nothing ,thus we wont be using room service or anymore villa services on our remaining 8 days . But the place looks awesome.

  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank bazzaroon69
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, United Kingdom
1 review
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 9 October 2013

This is the first time that I have posted a review but feel so disappointed that I felt compelled to do so.
We are (my husband & myself) on the last part of our trip to Thailand which was booked through travelbag(first time). Up until coming to CENTARA VILLAS PHUKET, we had been happy thus far & were already planning our next trip back.
We were so looking forward to a relaxing break before heading back to the UK.
We checked in at approximately 2.30am -so could understand the lack of welcome drinks. We were told then that we were booked into a deluxe villa (but could upgrade extra cost) & that would be explained the next day- we found this a little odd but thought nothing of it.
On getting to the 'villa' -room 402-which is furthest from the hub of things at the lobby, the room didn't seem anywhere as nice as the pictures. The toilet was stained and contained brown/orange coloured water-which after being cleaned was fine. The room & bedding also had a damp feel to it.
When the sheets were pulled back- there were multiple stains on all the bedding-sheets/pillow cases/duvet cover -and there has been ever since, on every subsequent bedding change.
This has been mentioned to staff, , management, the Tour East travel rep & I even emailed Travelbag back in the UK-but as yet nothing has been resolved.
We have been told that the place is fully booked so there is no chance of upgrading anyway-we have been to the sister hotel -bout 5-7 mins walk down some steep steps via the beach ( but this access is closed at 6pm) - to check availability there ( which there is) but on returning to the villas they say they have to make further enquiries.
Anyway- to cut a long story short-i am now in the room on our 3rd day here and instead of enjoying the holiday-I am writing this review with a v heavy heart, whilst my husband is resting after vomiting & diarrhoea last night ( did eat for the first time at the hotel restaurant) as the trip was booked for a birthday treat for him & feeling really quite upset that this has been quite a horrible end to what was otherwise a lovely first visit to Thailand.
The manager has rang & says he will see what can be done but as yet we have had no resolution.
Maybe we have just been unlucky with the room cos other recent reviews seem glowing, but coupled with the isolated location-so do feel trapped without paying out for taxi's all the time, & the lack of any real entertainment, I felt other people needed to be made aware of our experience.
We genuinely don't like making any fuss but feel that even when making the staff aware of our concerns, we are still in the same position.
If things are resolved-I will be sure to post again but I'm not holding my breath.
Many thanks for reading this.

  • Stayed October 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
6 Thank manivik
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bathgate, United Kingdom
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 7 October 2013 via mobile

My friend and I have just returned home after a wonderful 10 day holiday at Centara Villas in Karon. We arrived before the 2pm check in but our room was ready and after a wonderful welcome coconut drink we were taken to our villa by tuk tuk by the always cheerful and smiley Nut (missing his cheery smile already). Our villa had 2 single beds in a lovely setting. The villa itself was just beautiful. The whole experience was made perfect by all the wonderful staff, they could not have looked after us more. Breakfast was an lovely selection of both western and eastern cuisine and a wide variety. I loved trying fruit which I had never seen/tried before. Sadly, its back to the cold, wet rain here in Scotland but needs must to save up to return next year....counting down the days already. A huge thank you to all the staff that made this a wonderful, memorable holiday.

Stayed October 2013, travelled with friends
Helpful?
3 Thank melc72
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Centara Villas Phuket

Property: Centara Villas Phuket
Address: 701 Patak Rd | Karon Beach, Karon, Phuket 83130, Thailand (Formerly Central Karon Village)
Phone Number:
Region: Thailand > Phuket > Karon
Amenities:
Bar / Lounge Business Centre with Internet Access Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Airport Transportation
Hotel Style:
#13 Top resorts Hotel in Karon
#21 Spa Hotel in Karon
#24 Romantic Hotel in Karon
#28 Luxury Hotel in Karon
#32 Family Hotel in Karon
Price Range (Based on Average Rates): £
Hotel Class:4 star — Centara Villas Phuket 4*
Number of rooms: 72
Official Description (provided by the hotel):
Nestled in lush tropical greenery and overlooking Karon Beach and the Andaman Sea, the four-star Centara Villas Phuket is a romantic hideaway located steps away from the sweeping expanse of Phuket’s Karon Beach. Each romantic, private villa, nestled within its own screen of green, directly faces the sea from a dramatic inclined perch, ensuring that views are endless and the quiet all-pervading. The minimum villa size is a generous 46 square metres and some come with the option of a plunge pool or a Jacuzzi. The large two-tiered swimming pool, with its fabulous ocean views and shady spots, is the epicentre of relaxation. For another form of relaxation, Spa Cenvaree is a refuge for the senses offering a choice of therapeutic treatments including traditional Ayurvedic methods and Thai foot and body massages. The resort also offers hands-on Thai cooking classes, and two restaurants and a bar that boast sublime ocean views. For those who wish to venture out of its oasis of serenity and tranquillity, the tour information desk will be delighted to arrange activities such as island-hopping, bungee jumping, and family treks. For a change of pace, a complimentary scheduled shuttle service connects the resort with the fabled nightspots of Patong and Karon. Centara Villas Phuket is just one hour's drive away from Phuket International Airport. ... more   less 
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Also Known As:
Centara Hotel Phuket
Centara Resort Phuket
Centara Villas Phuket Karon

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