Arrived at 10.30am and of course villa not available. Was not offered anywhere to change or freshen up so we went to eat in bay view restaurant which was good. Went back to reception at 1pm only to be told villa still not ready!! The other people who were there had already checked in! So we waited and waited and watched others come straight in and be checked in immediately! By this time we were very upset as we had emailed ahead and informed them of early arrival and was told no problem! We finally got into our villa at 1.55! There was a fair hairs European young man who made no attempt to placate or even speak to us, so what is his role....we have no idea to date!
The villa was lovely and clean but the private pool area could of been cleaner as it had old candle holders and leaves in the pool. The pool beds were just rattan and very hard to lay on and for the price we paid they could of provided mattresses!
We were in the furthest away villa so we called the tuk tuk to pick us up every time we went out which was great. We only encountered a problem once and that was the fault of the receptionist forgetting about us and we missed breakfast!
The staff are happy and helpful all over the resort apart from reception who seemed aloof and uninterested, a shame as they let their team down!
We ate several times in bay view restaurant and it was always very good. We only ate in cliff restaurant once which was lovely but had no atmosphere what so ever. Drinks in the bar are expensive compared to in town but still served with a smile.
Be aware they are doing up a lot of villas and the noise of grinding and banging can be heard in the villas especially early morning. We were not told about this by the resort or the travel agent.
If you are going to stay here it is wise to spend the extra money to get a pool villa as very private and self contained. This place could be 5 star with a few tweeks!
- Official Description (provided by the hotel):
- Nestled in lush tropical greenery and overlooking the Andaman Sea, Centara Villas Phuket is a romantic hideaway located steps away from Karon Beach. Each private villa, nestled within its own screen of green, directly faces the sea from a dramatic inclined perch, ensuring that views are endless. The villas (min 46 sqm.) offer the option of a plunge pool or a Jacuzzi. The large two-tiered pool, with its fabulous ocean views and shady spots, is the epicentre of relaxation. For another form of relaxation, Spa Cenvaree is a refuge for the senses offering a choice of therapeutic treatments including traditional Ayurvedic methods and Thai massages. The resort also offers hands-on Thai cooking classes, and two restaurants and a bar that boast sublime ocean views. The tour desk can arrange activities such as island-hopping and family treks. A scheduled shuttle service connects the resort with the fabled nightspots of Patong and Karon. The resort is just one hour's drive away from the airport ... more less
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- Also Known As:
- Centara Hotel Phuket
- Centara Resort Phuket
- Centara Villas Phuket Karon