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“Relaxing stay but could do better”

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Centara Villas Phuket
Ranked #39 of 137 Hotels in Karon
Certificate of Excellence
Reviewed 21 July 2014

Arrived at 10.30am and of course villa not available. Was not offered anywhere to change or freshen up so we went to eat in bay view restaurant which was good. Went back to reception at 1pm only to be told villa still not ready!! The other people who were there had already checked in! So we waited and waited and watched others come straight in and be checked in immediately! By this time we were very upset as we had emailed ahead and informed them of early arrival and was told no problem! We finally got into our villa at 1.55! There was a fair hairs European young man who made no attempt to placate or even speak to us, so what is his role....we have no idea to date!
The villa was lovely and clean but the private pool area could of been cleaner as it had old candle holders and leaves in the pool. The pool beds were just rattan and very hard to lay on and for the price we paid they could of provided mattresses!

We were in the furthest away villa so we called the tuk tuk to pick us up every time we went out which was great. We only encountered a problem once and that was the fault of the receptionist forgetting about us and we missed breakfast!

The staff are happy and helpful all over the resort apart from reception who seemed aloof and uninterested, a shame as they let their team down!

We ate several times in bay view restaurant and it was always very good. We only ate in cliff restaurant once which was lovely but had no atmosphere what so ever. Drinks in the bar are expensive compared to in town but still served with a smile.

Be aware they are doing up a lot of villas and the noise of grinding and banging can be heard in the villas especially early morning. We were not told about this by the resort or the travel agent.

If you are going to stay here it is wise to spend the extra money to get a pool villa as very private and self contained. This place could be 5 star with a few tweeks!

Room Tip: Pay extra money for a pool villa
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  • Stayed: July 2014, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
Thank juliedubai2016
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Centaravillasphuket, Manager at Centara Villas Phuket, responded to this reviewResponded 17 August 2014

Dear Guest,

We are sorry that housekeeping let you down by not preparing your room quicker, however, we feel it’s much more important for the accommodations’ be clean and tidy to a great expectation you expect, and that takes a bit longer.
We have spoken to the reception staffs about attitudes and upon your next visit please contact me personally upon your check in.

Thank you for staying with us and we hope to see you back again soon.

Best regards.

Chailai
Hotel Manager

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363 - 369 of 1,163 reviews

Reviewed 20 July 2014

Having stayed in Centara hotels previously knowing they were beautiful hotels I was disappointed to find this hotel run down and not great we paid extra to stay in the villas as was supposed to be better and quieter,it was very quiet, bars closed early.
We ate at the restaurant once and had food delivered to our room im sorry to say it was awful expensive cold and dry was very disappointed
It was my 40th birthday during our stay and we tried to upgrade I was told not to book this upgrade as was best to do it when we arrived as was always rooms available this wasnt the case which wasnt a problem but this advice was given by the centara,it was listed on our travel docments to the centatra that this was a special occasion but this was not taken into consideration at all.
The pool area was beautiful but im afraid we couldnt sit round the pool as mosquitos were abundant which you expect in a tropical place but we had access to the beach which was a short walk so we used that everyday when not exploring, my advice would be stay at the centara hotel not villas was so much nicer cleaner more facilities and generally much better, this was also cheaper which i dont understand.
One thing you cant fault with the centara is the staff they were lovely, friendly very helpful and the rooms were kept immaculate even though not in the best shape.
My advice stay in the hotel not the villas but if you choose the villas be prepared for treks to the beach pool or restaurant its major hills and not good for any one with health issues or walking difficilties im reasonably fit so wasnt a huge problem but not great in the heat, they have buggies which you can call and they come and pick you up but we tried this but unfortunately after 25 minute wait and three phone calls we gave in and made the trek.
We made use of the free transport into the center of Patong and found this very useful but was restricted with times.
Overall It was ok but thats it.....

  • Stayed: April 2014, travelled as a couple
    • Value
    • Cleanliness
    • Service
Thank mandalLeicestershire
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Centaravillasphuket, General Manager at Centara Villas Phuket, responded to this reviewResponded 20 August 2014

Dear mandalLeicestershire,
Thank you for staying with us at Centara Villas Phuket.
I appreciate your feedback and I am sorry to read that we did not impress you.
We will address the issues mentioned and improve our training in this area as well.
Again my apologies for falling short of your expectations but hope you will return to a Centara in the near future.
regards
Darren

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Reviewed 18 July 2014

We stayed for 8 days in villa 208, complete with hot tub on the balcony. On arrival we were met with a very welcome drink and hot tub after a transfer I arranged with the hotel. We were then taken to the villa via tuk tuk. First impressions were very good, a clean well-appointed air conditioned villa with spectacular views and a reliable wireless internet connection. We were approximately half way between the pool and the bar. Now views at the resort do come at a cost, steps. We are fit and healthy so not too much of an issue (169 steps to the bar, 87 to the pool) and the reception will send a tuk tuk to pick you up. The hotel isnt far away from Karon Beach or Patong. You can walk to Karon during the day with a shortcut to the beach. This is an interesting walk and not for those unsteady on their feet. There are daily free transfers to both Patong and Karon Beach. However we found that they went out far too early in the evening ( 5pm I recall) and after a day out and about we were rarely back in time to use them. The hotel does have a inhouse taxi service and it costs 200bht to Karon, 300 to patong. The breakfast provided was of good quality and plentiful catering for all cultural tastes. We only ate once in the evening (Thursday BBQ night) and whist the food was good it was a little pricey when compared to local restaurants. the same goes for the drinks. The hotel did give us a daily treat of a free cocktail and canape which was a welcome surprise. we only ate in the bay view restaurant at lunch time once and to be honest it wasn’t very good. the pool area is well laid out with comfortable sunbeds and a poolside bar. We used the spar on on occasion, opting for a couples package. the spar is fanatically well laid out and I think it seems to be the newest part of the hotel. The 3 hours we spent their were heaven. Whilst a little more expensive than local it is definitely worth the difference. Overall we really enjoyed our time here. The staff were very attentive, led well by the General Manager who makes a point of learning your name and daily speaks with you to ensure you are enjoying your stay. My only concern is that the hotel does need a little TLC as some repairs that have been made ( for example the tiling in the pool) are not of good quality. The availability of hot water is inconsistent so having a hot tub full of stone cold water isn’t great even if it is very hot. Please dont let this put you off this is just a hint for improvement. This is a good quality hotel and I would happily stay there again.

Room Tip: pool villas are at the bottom of the hill, hot tubs half way up.
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  • Stayed: July 2014, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
1  Thank gazzao
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Centaravillasphuket, General Manager at Centara Villas Phuket, responded to this reviewResponded 20 August 2014

Dear Gazzao,
Thanks for taking the time to provide TA readers your review.
We appreciate your feedback and it will be shared with the team.
Safe Travels
Darren

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Reviewed 9 July 2014

We have stayed in Centara Villas Phuket for about a week in late June. The hotel itself is well located (beside the never ending steps to reach the Karon beach...). Rooms are clean but a bit old fashioned. The food in the Cliff Restaurant was amazing, I think we've tried all the à la carte dishes :). Staff were kind but not very useful in some occasions. We left the hotel early morning on the 2nd of July and the guy in the front-desk was not able to revert our 5.000 Baht deposit, as he didn't know how to do it. He promptly said his manager would do that later. Till today we are still waiting for the refund, having sent almost 10 emails to the general hotel's contacts. Hope this can be sorted out soon...

  • Stayed: June 2014, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
1  Thank Tiago C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Centaravillasphuket, General Manager at Centara Villas Phuket, responded to this reviewResponded 18 July 2014

Dear Tiago,
Thanks for providing a review from your recent stay. Im pleased you enjoyed your stay. Sorry to hear there is a delay in your deposit. Feel free to email the Hotel Manager directly - Khun Chailai email hmcvp@chr.co.th if this isnt resolved yet.
Safe Travels
Darren

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Reviewed 8 July 2014

My best friend and I chose this place for peaceful relaxing holiday before we grew up properly and got jobs and back to uni. We aren't massive party people so we absolutely loved this place. The breakfast is alright, thought there would be so much fruit to choose from but hardly anything! Except for that everything was amazing! The views are breath taking and it is so relaxing and peaceful. Didn't see one spider but be warned there are lizards everywhere including your room haha! I loved all the stairs! Definitely helped me keep my summer body! Very helpful free service down to Karon or Patong in the morning and evening. The Karon market is amazing, we didn't want to leave but for every night and restaurants patong was our favourite. You should check out "The Place". Very cheap and amazing staff we were there almost every night for our 99 baht cocktails. Would recommend this place to anyone.

Room Tip: We were in 117 and it was right in between the pool and the main part of the hotel, perfectly placed...
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  • Stayed: June 2014, travelled with friends
    • Value
    • Sleep Quality
    • Service
4  Thank Kirsty H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Centaravillasphuket, General Manager at Centara Villas Phuket, responded to this reviewResponded 18 July 2014

Dear Kristy H,
Thank you for providing a review from your recent stay. We really appreciate the kind comments as well as providing readers some great tips.
Kind Regards
Darren

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Reviewed 1 June 2014

The scenery, rooms, pools and staff are all lovely, nice bar but the Restaurant is very expensive and the food not great. A word of warning though there are so many stairs and although there are hotel Tuk Tuks you sometimes have to wait ages for them

  • Stayed: March 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank Sue B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Centaravillasphuket, General Manager at Centara Villas Phuket, responded to this reviewResponded 18 July 2014

Dear Sue B,
Thanks for providing a review from your stay with us. We appreciate your comments, however Im surprised you felt the restaurant was expensive, perhaps buy our Baht Bonanza for extra spending power at check in.
Safe Travels
Darren

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Reviewed 30 May 2014

My husband and I choose Centara as we wanted something quiet and not heaving with people. The Centara suited our needs. We did our homework before we travelled and we knew about the steps, the secludness and that you had to get either a taxi, tuk tuk or hotel bus to out to Karon/Patong. This didnt bother us at all.
The villas were clean, tidy and the staff were amazing. Our villa (409) was cleaned everyday and Pat our cleaner always left us a note which was really sweet! We ate at the restaurant only once for a evening meal, and that was the first night we arrived as we were tired. The food was lovely and didnt break the bank - we are from London so it was more or less London prices. We had breakfast every morning and everything was fresh and tasty - filled us and did what it said on the tin.
The staff was very helpful and friendly - from reception to the staff in the hotel to the staff cutting down trees, they always stopped and say hello and with the biggest smiles. Thais are proabably some of the most friendly and accomadation people ever.
I dont understand why people are complaining about the steps, it clearly states on website and on forum like trip advisor that there many steps, and the fact the complex is on a hill and not in resort. If you want something close by, then I would suggest the other Centaras along the beach or main resort of Karon. We preffered Centara Villas as we wanted to be secluded. We had 7 nights in Hong Kong and 2 nights in Bangkok where it was very busy so we welcomed a week of chilling and quiteness.
Karon is close by around 200bht in taxi/tuk tuk and Patong is around 300bht - we prefferred Karon as it was calmer and less touristy - Patong was great for busy nightlife, with lots of bars and restaurants. Its like a mini bangkok at night.
Overall our honeymoon was amazing due to the beautiful villas - if you can i would get a pool villa as you have the luxury of jumping in when it gets too hot day or night!

  • Stayed: April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
6  Thank EP1980
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Centaravillasphuket, General Manager at Centara Villas Phuket, responded to this reviewResponded 18 July 2014

Dear EP1980,
Thank you for taking the time to provide a review. I appreciate the compliments from your stay and also congratulations on your recent wedding!
Hope to see you on your 1st annerversary!
Darren

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Additional Information about Centara Villas Phuket

Address: 701 Patak Rd | Karon Beach, Karon, Phuket 83130, Thailand (Formerly Central Karon Village)
Phone Number:
Region: Thailand > Phuket > Karon
Amenities:
Bar / Lounge Business Centre with Internet Access Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Airport Transportation
Hotel Style:
#18 Top resorts Hotel in Karon
#24 Romantic Hotel in Karon
#24 Spa Hotel in Karon
#36 Luxury Hotel in Karon
Price Range: £61 - £170 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Centara Villas Phuket 4*
Number of rooms: 72
Official Description (provided by the hotel):
Nestled in lush tropical greenery and overlooking the Andaman Sea, Centara Villas Phuket is a romantic hideaway located steps away from Karon Beach. Each private villa, nestled within its own screen of green, directly faces the sea from a dramatic inclined perch, ensuring that views are endless. The villas (min 46 sqm.) offer the option of a plunge pool or a Jacuzzi. The large two-tiered pool, with its fabulous ocean views and shady spots, is the epicentre of relaxation. For another form of relaxation, Spa Cenvaree is a refuge for the senses offering a choice of therapeutic treatments including traditional Ayurvedic methods and Thai massages. The resort also offers hands-on Thai cooking classes, and two restaurants and a bar that boast sublime ocean views. The tour desk can arrange activities such as island-hopping and family treks. A scheduled shuttle service connects the resort with the fabled nightspots of Patong and Karon. The resort is just one hour's drive away from the airport ... more   less 
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Also Known As:
Centara Hotel Phuket
Centara Resort Phuket
Centara Villas Phuket Karon

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