My friends and I ended up staying one night at the Hilton as there was a problem with the generator at The Village on Coconut Island, which was where we were supposed to be. We were actually quite excited to be put up at the Hilton, because we have always had good experiences with the Hilton hotels and believe there is a certain standard and quality to its establishments.
I'm not sure if it was because we were last-minute guests, but we were put up in a musky room in the Saitong Wing that was old and rather run-down. The cupboard door couldn't work, the shower stall had a strange white powdery substance on it, the bathtub had black stains and the water was yellow. The temperature control of the shower was also extremely erratic. What was more disappointing, however, was the quality of the buffet breakfast. The chefs actually managed to ruin Pad Thai (in Phuket!) by making it tasteless and rubbery! The tomato juice was also cloyingly saccharine and the grilled tomatoes were so over-burnt they looked diseased.
Needless to say, we checked out as soon as we could.
The Hilton brand is a trusted one that has always been able to boast of consistent standards of high quality, and I do hope that the management at the Phuket Arcadia Resort will look into improving the standards at this hotel.
- Official Description (provided by the hotel):
- The resort is located on the island’s west coast and offers a range of fun and relaxation options for parents and children alike. The resort sprawls over 75-acres landscaped gardens, right on the golden sands of Karon Beach. The resort is conveniently located to four world-class golf courses, elephant riding, scuba diving, ancient golden temples and an abundance of shopping areas. It is the place that you’d rather be with your family for next holiday. ... more less
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- Also Known As:
- Hilton Phuket Arcadia Resort And Spa
- Hilton Phuket Arcadia Hotel Karon
- Phuket Hilton
- Hilton Phuket Arcadia Resort & Spa Karon