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“comfortable stay”

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Hilton Phuket Arcadia Resort & Spa
Ranked #32 of 135 Hotels in Karon
Certificate of Excellence
Reviewed 1 September 2014

The ambiance of this hotel is to good, only slight problem is of good indian vegetarian food, other wise hotel is to good and recommended for family outing. the hotel area is spread in 200 acres with all facility like gym, spa,swimming,outdoor game and other activity

  • Stayed: August 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts
Thank Faisal K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonPhuketArcadia, General Manager at Hilton Phuket Arcadia Resort & Spa, responded to this reviewResponded 9 September 2014

Dear Faisal K,

Thank you for taking the time to write a review of our hotel following your recent stay.

I am pleased to read that you enjoyed our hotel atmosphere which spread in 75 acres and all facilities.

Speaking of the vegetarian food, our executive chef has taken note on your comment seriously and be assured that he will be working with our Indian Chef de Cuisine to see where quality improvements can be made. And if you may have had any particular problem with your food you may feel free to contact me directly as we consider your feed back as an opportunity to further improve on our culinary services.

Thank you for your valuable feedback and we look forward to welcoming you back to our hotel in the near future.

Kind regards,

David Prince – General Manager
Hilton Phuket Arcadia Resort & Spa

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1,043 - 1,049 of 3,244 reviews

Reviewed 1 September 2014

Such a nice place for relaxation as the hotel is the amazing mixture of nature, fantastic beach view , hospitality of the staffs, rich authentic Thai food and the huge space (Need one whole day to try all the outlets & facilites in the Hotel )

  • Stayed: August 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts
Thank Gobinath R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonPhuketArcadia, General Manager at Hilton Phuket Arcadia Resort & Spa, responded to this reviewResponded 8 September 2014

Dear Gobinath R,

Thank you for your review following your recent stay.

I am delighted to read that you had a relaxing stay with us and enjoyed very much with the nature around and every aspects of our resort. I am very glad that you had great Thai food dining experience with us. I will definitely share you compliments to our entire resort team as a great motivation.

We look forward to welcoming you back on your next visit to Phuket.

Kind regards,

David Prince – General Manager
Hilton Phuket Arcadia Resort & Spa

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Reviewed 1 September 2014

This hotel is very old as it was opened in 1980's, but the facility and service is good, peoples are very passionate. Location is worse than hotels in Patong beach, but Hilton is near beach, it will better if have a way to beach on the west side.

  • Stayed: August 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts
Thank Tth 0829 T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonPhuketArcadia, General Manager at Hilton Phuket Arcadia Resort & Spa, responded to this reviewResponded 5 September 2014

Dear Tth 0829 T,

Thank you for taking the time to write a review following your recent stay.

I am glad that you found us to be as a great hotel where you impressed with facility and service of our team members.

Speaking of hotel location, we received many positive feedbacks from guest as they enjoyed themselves with natural around and the beach which is opposite the hotel. However, I am sorry to hear that our hotel location fell below your expectation. If you are seeking the nightlife in the party town that is Patong it is only a ten to fifteen minute journey from the resort.

We look forward to welcoming you back for another holiday very soon.
Kind regards,

David Prince – General Manager
Hilton Phuket Arcadia Resort & Spa

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Reviewed 1 September 2014

It's nice place! resort is big, has beautiful garden, near to beach but poor service and cleaness at the restaurants, swimming pool,, and so on. It seems to be changed a lot everything. I will choose if there is another chance to visit phuket.

  • Stayed: August 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts
Thank elf1125
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonPhuketArcadia, General Manager at Hilton Phuket Arcadia Resort & Spa, responded to this reviewResponded 5 September 2014

Dear elf1125,

Thank you for taking the time to write a review following your recent stay.

It was disappointed to know that cleanliness at our restaurants and swimming pools fell below your expectation, even we set up cleaning schedule in the morning and during the day. However, we appreciate your valuable feedback as it gives us an opportunity to refine our services and offerings to fulfill guest expectations.

We hope that we will have an opportunity to welcome you back in the near future.

Kind regards,

David Prince – General Manager
Hilton Phuket Arcadia Resort & Spa

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Reviewed 1 September 2014

We stayed at the Hilton for 10days in August 2014. This is low season so the hotel wasn't too busy. Our room was serviced early every day. The service overall by all the staff was excellent. Room was clean food was great I would recommend the thai cooking class at the hotel. Just a tip for people who do t want to pay huge prices on laundry go outside the hotel there is a laundromat across the road. The hotel is abt 15 minutes from patong. Great hotel would recommend it.

Room Tip: We had a junior suite with a sea view - on the 8th floor it was just what we wanted
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  • Stayed: August 2014, travelled with family
    • Location
    • Cleanliness
    • Service
1  Thank dazza132
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonPhuketArcadia, General Manager at Hilton Phuket Arcadia Resort & Spa, responded to this reviewResponded 5 September 2014

Dear dazza132,

Thank you for taking the time to write a review following your recent stay.

I am delighted to hear that you were impressed with the cleanliness of room, food and excellent services of our team members. I am also glad to know that you enjoyed taking Thai cooking class and would recommend our resort to others. Your encouraging words are sure to go a long way in motivating our entire team members to strive for continued providing excellence service.

Speaking of price for laundry service, it was disappointed to know that our laundry did not make you feel valued on our service and quality. Hence, we will refine our service to be different from others in order that guests feel great value on our offerings with great service.

We look forward to your next visit very soon.

Kind regards,

David Prince – General Manager
Hilton Phuket Arcadia Resort & Spa

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Reviewed 30 August 2014

near the best beach In Phuket ,standard rooms is the best in price (I mean in august) the way to patong beach is almost 10-15 mentis using a motorcycle (patong beach the area were night life ,shopping ,restaurants are available ) nearest places (Phuket zoo Kata beach ,big Buddha mountain were u can find elephant ,ATV ) karting ,shooting and the port were the islands trips start from. better to book from Hilton.com is cheaper .avoid PANWA area .For Muslims they have all type of food available (HALAL) which might be a big problem in this city .
Taxi fees her is expensive minimum is 10 USD and maximum is 30 USD so its better to rent motorcycle 10 to 20 USD / DAY according to the type u like to rent .good luck and have fun.

  • Stayed: August 2014, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
1  Thank amro s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonPhuketArcadia, General Manager at Hilton Phuket Arcadia Resort & Spa, responded to this reviewResponded 5 September 2014

Dear amro s,

Thank you for taking the time to write a review following your recent stay.

I am glad that you found us to be as an excellent destination for your getaway. I am also happy to know that you found the offerings of hotel and many attractive places around to your satisfaction.

Speaking of the halal food, we of course happy to do our best based on our guest requirement and guests are able to request our team member any time.

In regards to the taxi fees, their operations extend beyond our control. Please kindly be advised that we don’t have any business agreements with taxi or motorcycle rental operators. Hence, we provide hotel limousine and shuttle bus upon request for guest convenient.

I hope we will have an opportunity to welcome you back for another holiday very soon.

Kind regards,

David Prince – General Manager
Hilton Phuket Arcadia Resort & Spa

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Reviewed 28 August 2014

Amazing place. Rooms are nice and clean. Service is great. Everyone has a smile. Message was great put it on your list. But promise me not to miss the 3 piece band at happy hour. They will make the trip. They are truly amazing. Thanks you for making it a wonderful trip to phuket. We will be back.

Room Tip: Attend the happy hour from 6 to 8. The band and service is great. Don't miss
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  • Stayed: August 2014, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
1  Thank Helga S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonPhuketArcadia, General Manager at Hilton Phuket Arcadia Resort & Spa, responded to this reviewResponded 5 September 2014

Dear Helga S,

Thank you for your review following your recent stay.

It is our pleasure to know that you enjoyed your stay with us and that you’ll return to us again. I appreciate your various positive comments on our resort offerings and our team member’s service. I have passed your comments with our entire team members as a great motivation.

We do hope to see you return soon as we look forward to welcoming you back.

Kind regards,

David Prince – General Manager
Hilton Phuket Arcadia Resort & Spa

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hilton Phuket Arcadia Resort & Spa

Address: 333 Patak Road, Karon, Phuket 83100, Thailand
Phone Number:
Region: Thailand > Phuket > Karon
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#7 Business Hotel in Karon
#15 Top resorts Hotel in Karon
#17 On the Beach Hotel in Karon
#18 Family Hotel in Karon
#21 Spa Hotel in Karon
#25 Romantic Hotel in Karon
#30 Luxury Hotel in Karon
Price Range: £34 - £303 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Hilton Phuket Arcadia Resort & Spa 5*
Number of rooms: 665
Official Description (provided by the hotel):
The resort is located on the island’s west coast and offers a range of fun and relaxation options for parents and children alike. The resort sprawls over 75-acres landscaped gardens, right on the golden sands of Karon Beach. The resort is conveniently located to four world-class golf courses, elephant riding, scuba diving, ancient golden temples and an abundance of shopping areas. It is the place that you’d rather be with your family for next holiday. ... more   less 
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Also Known As:
Hilton Phuket Arcadia Resort And Spa
Hilton Phuket Arcadia Hotel Karon
Phuket Hilton
Hilton Phuket Arcadia Resort & Spa Karon

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