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“2013 - another holiday in paradise”

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Thavorn Palm Beach Resort
Ranked #35 of 132 Hotels in Karon
Certificate of Excellence
Christchurch, New Zealand
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
“2013 - another holiday in paradise”
5 of 5 bubbles Reviewed 4 November 2013

once again we had an wonderful holiday at this awesome resort. All the staff are incredible, friendly and helpful, the housemaid was just gorgeous. The rooms have been updated and painted lighter colours. The Resort still supplies a shuttle service to Patong and Phuket town and the driver is courteous and careful which is most important when travelling amongst all the scooters and other vehicles. This time my husband got the flu and the desk staff organised to go to the Doctors, taxi etc , great help and not a problem. The pools were as usual beautiful and the grounds amazing. I don't know what else to say except we will be back again and again hopefully. If you do chose this wonderful resort I am 100% sure you will enjoy it as much as we do.

Room Tip: well we had always preferred the number 2 building in the complex and the 2nd floor. This time we...
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  • Stayed July 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank Catgirl196
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RogerGibson, Manager at Thavorn Palm Beach Resort, responded to this review, 20 February 2014
Thank you for taking the time to review us on TripAdvisor and also for your continued support of our resort. It is always a pleasure to welcome you all back to Phuket and I am delighted that we continue to provide an excellent, friendly service during your time with us.

We always work hard to maintain our extensive grounds and gardens as you know and I am pleased that you enjoyed our newly renovated rooms, which are in a colonial style with warm colours for your comfort and relaxation.

Our shuttle bus to Phuket Town is ideal to explore the cultural heart of the island and I would recommend this service to any guest who is interested in seeing the Historic Old Town or experiencing how the locals live. I am pleased to hear that our driver provided a safe and timely service for you.

Thank you for recommending our resort to so many of your friends and also here on TripAdvisor. We look forward to welcoming you back again this year.

Kind Regards,

Roger Gibson
Director of Marketing and Communications
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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934 reviews from our community

Traveller rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (110)
Date | Rating
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  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
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English first
Donetsk, Ukraine
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 3 November 2013

This hotel is perfect if you want to spend a great time in Thailand. It's really relaxing and comfortable place with good service and excellent staff. By the way people are very kind and helpful over there. I didn't have any problems during my trip.
And now a few words about our room. It was unbelievable. My boyfriend was very pleased with the service and design of Thavern Palm Beach Resort. We are going to come over and over again.
Thank you so much for the best holidays ever.

Room Tip: I think any room is pretty good and comfortable.
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  • Stayed September 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
3 Thank 18Maria18
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RogerGibson, Manager at Thavorn Palm Beach Resort, responded to this review, 20 February 2014
Thank you for taking the time to review our resort and I am pleased to hear that you enjoyed a great time during your visit to Thailand.

Our staff strive to provide a friendly and helpful service and the design of the resort amidst spacious tropical grounds ensures guests enjoy a relaxing and comfortable experience. I am delighted that you plan to visit us again in the future and that you felt this was the best holiday ever.

We look forward to welcoming you back to the resort in the near future.

Kind Regards,

Roger Gibson
Director of Marketing and Communications
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Singapore
Level Contributor
10 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
3 of 5 bubbles Reviewed 1 November 2013

Hotel location is very good. Right opposite the beach and about 5 - 10 mins walk left of the hotel to the shops and restaurants. Very nice gardens with roaming rabbits and chickens which my daughter enjoyed patting and feeding... 5 swimming pools with 3 kid pools. 2 kid pools are attached to the big swimming pools, the lone kid pool in front of the seemingly abandoned kid club doesn't seem to be much of use though. Most of the kids are swimming in the big pools... Staffs are on the average friendly except for those during breakfast time.. Breakfast is of a good variety, good mix of American continental as well as Asian.

Room is of a comfortable size with a big terrace overlooking the pools, gardens and a bit of seaview. The lifts are under renovation during our stay. I wish they consider giving me the first floor rooms instead of the second floor rooms so I don't have to carry my 2 years old up and down the stairs...the first floor rooms is of direct access to the gardens and the pools... Bed and pillows are slightly too hard for my preference and we requested for a king size bed but it's actually 2 twin beds combined together.. so you will feel the bump in the middle.. but that's not too big a problem for us

on a overall, the stay was pretty pleasant but average.

  • Stayed October 2013, travelled with family
    • Value
    • Location
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    • Cleanliness
    • Service
Helpful?
3 Thank shichs1982
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RogerGibson, Manager at Thavorn Palm Beach Resort, responded to this review, 21 February 2014
Thank you for your review on TripAdvisor and for your valuable feedback. I am pleased that your family enjoyed the spacious grounds and that your children enjoyed petting the rabbits and chickens. I would like to advise you that if your preference is for a softer bed and pillows, then please just ask at main reception and we will be more than happy to arrange a roll top mattress and extra pillows for you.

Allocation of rooms is subject to availability at the time, but again, please just ask at reception during your stay and we will be more than happy to try and arrange king size beds or 1st floor rooms for you if they are available.

Thank you once again for your valuable feedback.

Kind Regards,

Roger Gibson
Director of Marketing and Communications
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cape Town Central, South Africa
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 bubbles Reviewed 15 October 2013

We just spent 2 wonderful weeks at the Thavorn Palm Beach Resort in Thailand, this is a lovely comfortable hotel set in the most beautiful gardens with several large swimming pools and a pool bar. Rooms have been recently renovated in cool attractive colours and have good air con,the new bathrooms are well appointed and there was a lovely large patio to sit on and admire the gardens. Morning breakfast really does have something for everyone. Staff were helpful and a pleasure to deal with. The hotel is situated close to Beaches and shops, we really could not have asked for more. We hope to return to this lovely hotel again.

Room Tip: Corner suites are larger.
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  • Stayed October 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank dave g
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 12 helpful votes
1 of 5 bubbles Reviewed 9 October 2013 via mobile


Do your self a favor, don't book this hotel. Old, not so clean, the staff is not kind. For sure not a 4 star hotel.
To get to the beach, u have to go out of the hotel and to cross the road.

And one last thing... Be careful from the rats next to the pool !!

Tzafrir & Carine

Stayed September 2013, travelled as a couple
Helpful?
8 Thank Tzafrir Z
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RogerGibson, Manager at Thavorn Palm Beach Resort, responded to this review, 15 October 2013
Thank you for taking the time to review our resort on TripAdvisor and I am disappointed to learn that your stay with us did not meet your expectations.

We pride ourselves on providing friendly, traditional Thai hospitality in a clean and natural beach front environment, so I am surprised to read your comments. However, I will mention these at our daily management meeting to ensure our normal high standard of service is maintained at all times.

Kind Regards,

Roger Gibson
Director of Marketing and Communications.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Perth, Australia
Level Contributor
140 reviews
92 hotel reviews
common_n_hotel_reviews_1bd8 105 helpful votes
4 of 5 bubbles Reviewed 29 September 2013

Returned after many years following the improved reviews from guests. The refurbished rooms were very nice. The décor in our room was as shown on the website, a cross between French Provincial and English Country Garden. Might be a bit fussy for some but we enjoyed it.
Our room was very clean when we arrived with all amenities included. Serviced on the first day to the same standard but the following days fell away somewhat. One day it seemed that all we got was the bed made. None of the bins were emptied and nothing replaced or cleaned. The next was a hit and miss mix. Not consistent and not expected for the standard that the Resort rates itself, especially when not at full capacity.
Public areas at the front of the property are well maintained. Gardens and pools great . Swim-up Pool bar was closed during our stay.
The breakfast was good, but the Restaurant area needs to be the next to get attention. Fittings are old and we were put off by the dirty chairs and chipped and stained counter and table tops. Backs and arms of the dining chairs all need a good clean as they are sticky and dirty.
We ate one evening meal at Windsong Terrace and were the only sit down customers for the time we were there ,though there did seem to be room service orders going out. Plenty off staff around could have been cleaning ready for the morning breakfast service .Instead, they were setting tables , which given the open air nature of the premises and the wildlife we saw , which is able to crawl all over anything left out at night, may not be best practice. We certainly got ourselves clean cutlery each day.
The resort seems to be trying very hard to impress but just misses in too many areas.
Refurbished rooms will soon deteriorate if not cleaned.
Gardens are good but don't neglect the other areas. We used the stairs to access our room and the visible areas behind the buildings were awfull. Black rubbish bags piled high, broken tile and glass strewn in neglected garden beds, more rats running around in daylight, not surprisingly. (we did see traps).
For the 3 days we were there, water was running from under the door of a ground floor room opposite the lift, and the solution was to roll up towels to mop-up/channel it away. Great trip hazard when you got out of the elevator!
Overall impression ; that even a good make-up job needs to be backed up by a great soul, and though trying hard, there needs to be more done here.

  • Stayed September 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank famwood
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 26 September 2013 via mobile

Good quiet resort with upgrade rooms!
Good service from all staffs!
Good location with many small restaurants,massages, minimarket....etc !!!
Good pools that were loved by my small babies!
Good free shuttle bus to Patdong beach!
Beautiful sunset over the beach!

  • Stayed September 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Joe L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Thavorn Palm Beach Resort

Property: Thavorn Palm Beach Resort
Address: 311 Patak Road | Karon Beach, Karon, Phuket 83100, Thailand
Region: Thailand > Phuket > Karon
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Airport Transportation
Hotel Style:
#16 Top resorts Hotel in Karon
#21 Family Hotel in Karon
#27 Romantic Hotel in Karon
#32 Luxury Hotel in Karon
Price Range (Based on Average Rates): £
Hotel Class:4.5 star — Thavorn Palm Beach Resort 4.5*
Number of rooms: 198
Official Description (provided by the hotel):
Just a few steps from Karon Beach at an unrivalled beachfront location, Thavorn Palm Beach Resort offers colonial style rooms set amidst lush, tropical gardens, 45 mins from Phuket International Airport, 10 mins from Patong Beach and close to major attractions. Having dedicated most of the extensive grounds to green areas, the peaceful grounds feel secluded, yet with local bars, restaurants and amenities within easy walking distance, you are never isolated and enjoy the best of both worlds. ... more   less 
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Also Known As:
Thavorn Palm Beach Hotel Karon
Thavorn Palm Beach Karon
Thavorn Palm Beach Resort Phuket/Karon

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