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All reviews old siam orchid garden windsong restaurant ciao bistro coffee talk five pools magnificent gardens pool bar beautiful hotel traditional thai duty manager low season reception desk beach road pools are great pool view great holiday
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Reviewed 20 February 2015

Checked-in with my family during Christmas, toddler and I got bitten by bed buds after first night so I requested for a room change.

Front Desk Manager - a Thai local with short hair in her fifties, lied about full house, but I can still book a room on Booking.com, Hotel.com, Agoda and even the hotel's own website, rooms are still available for that day till our departure date. I told the front desk staff to tell that manager of her lie, hence from that day she didn't even dare look at me nor greet me.

I tried to post this on hotel.com, but they declined my posting. So for the sake of all travellers who deserve an unbiased review, I decided to post here on Tripadvisor.

Low Hygiene standard is bad enough, but a lying staff is worse.

Stayed: December 2014, travelled with family
5  Thank EnWei
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM_Thavorn_Palm, General Manager at Thavorn Palm Beach Resort, responded to this reviewResponded 6 March 2015

Dear Valued Guest,

Thank you for your constructive feedback of our resort. We appreciate you taking the time to post your review. I am disappointed to hear that you recent stay with us was not overall a positive experience.

We constantly strive to improve our overall guest experience and will use your feedback to guide future service improvements.

We do hope we will have the opportunity to welcome you back again in the future and that we will exceed your expectations.

Kind Regards,

Kraiwit Neamsuwan (Mr.)
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 February 2015

The hotel itself is beautiful and reflects the Thai Culture, it has different pools and a very nice sea view. We got to the beach within a one minute walk, and it was close to so many restaurants, cafes and markets. The staff were helpful and extremely friendly. We really enjoyed having breakfast in their "Windrose" Restaurant, in addition to the tropical and tranquil ambiance this hotel offers! Thank you Thavorn for the nice stay, will definitely stay there if we visited Thailand again.

  • Stayed: August 2014, travelled as a couple
    • Location
    • Sleep Quality
    • Service
Thank SaraSh98
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM_Thavorn_Palm, General Manager at Thavorn Palm Beach Resort, responded to this reviewResponded 21 February 2015

Dear Valued Guest,

Thank you for taking the time to review us on TripAdvisor.

We appreciate your constructive feedback regarding [Insert Focused Comments] We will use your comments to guide future service improvements.

Once again, thank you for your feedback and we hope that we will have the pleasure of welcoming you back to our resort

Kind Regards,

Kraiwit Neamsuwan (Mr.)
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 February 2015 via mobile

I stayed here for a couple of nights with the girls for a weekend away. We, ill advisedly, booked three superior garden view rooms and were given "wonderful" views of the 7-eleven (or local equivalent), a fenced off area, noisy street etc, etc.! The room was at the extreme end of the hotel in an old annex in dire need of refurbishment to bring that wing up to the standards of the rest of the hotel. No matter how much we complained they would not move us that evening, even after we discovered a half consumed bottle of water in the mini-bar so room not even properly cleaned. We arrived late and were only staying for 2 nights so feel like we were treated as third rate guests. I think they just hoped we'd get tired and stop complaining. After further complaints the next day, they moved us into lovely pool view rooms but first impressions count and they'd spoiled one night and a morning of our two night trip. The hotel itself is quite nice. Nice pool and bar areas; directly across the road from the beach, which is lovely. Breakfast was mediocre; the Thai restaurant was quite nice. If you're booking this hotel, make sure you choose the right room. I wont be staying here again. There are too many other wondeful options in Phuket and given that, I do wonder why this hotel is so highly rated. It's average at best.

  • Stayed: November 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
8  Thank SKSCOT
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM_Thavorn_Palm, General Manager at Thavorn Palm Beach Resort, responded to this reviewResponded 21 February 2015

Dear Valued Guest,

Thank you for your constructive feedback of our resort. We appreciate you taking the time to post your review. I am disappointed to hear that you recent stay with us was not overall a positive experience.

We constantly strive to improve our overall guest experience and will use your feedback to guide future service improvements.

We do hope we will have the opportunity to welcome you back again in the future and that we will exceed your expectations.

Kind Regards,

Kraiwit Neamsuwan (Mr.)
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 February 2015

We found this hotel great. We had the family pool view room with our two teenage daughters. So it was two rooms with an interconnecting door, it worked perfectly the comfort of our rooms but together. We were on the bottom floor so just walked out to the pool. Close to the beach. Staff helpful and friendly. The grounds are beautiful. Breakfast was great. The only thing that was annoying was the checking in took along time. other than that I would definitely stay here again. We normally stay at Patong so this was a nice change. We just hired Bikes and rode around.

Room Tip: The ground floor with pool view.
  • Stayed: January 2015, travelled with family
    • Sleep Quality
    • Rooms
    • Service
Thank kell270
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM_Thavorn_Palm, General Manager at Thavorn Palm Beach Resort, responded to this reviewResponded 6 February 2015

Dear Valued Guest,

Thank you so much for your 5 Star Review of our resort and for your kind comments.

We hope that we will have the pleasure of welcoming you back to our resort in the near future as well as your friends and family. To keep up to date with resort news and special promotions, please visit our website and social media pages.

Kind Regards
Kraiwit Neamsuwan (Mr.)
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 January 2015

This is our 16th time at the hotel. The location, staff, pools and gardens are first class.
They have a new exec. food and beverage director called Danilo and he is certainly making a positive change in the Windsong restaurant for breakfast.
The majority of staff have been at the hotel for as long as we have visited, which goes to show that they are happy, and this in turn results in the guests being happy.
Some updating around the pools is required especially the Crocodile pool, but that said we always have a great Christmas and New Year

Room Tip: Go for the bird of paradise rooms in block 2
  • Stayed: December 2014, travelled as a couple
    • Value
    • Cleanliness
    • Service
1  Thank StephenandJackie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM_Thavorn_Palm, General Manager at Thavorn Palm Beach Resort, responded to this reviewResponded 12 January 2015

Dear Valued Guest,

Thank you so much for your 5 Star Review of our resort and for your kind comments.

We hope that we will have the pleasure of welcoming you back to our resort in the near future as well as your friends and family. To keep up to date with resort news and special promotions, please visit our website and social media pages.

Kind Regards
Kraiwit Neamsuwan (Mr.)
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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