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“Nice hotel let down by poor service and hotel processes”
Review of Phuket Island View

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Phuket Island View
Ranked #65 of 136 Hotels in Karon
Reviewed 22 February 2012

We had a couple of stays here and also with lots of friends and family with kids.

rooms were mostly good even standard and superior. One of the standards had a bed that a child had obviously pee'd in and the reaction from the staff was the cover the mattress with blanket but not change it (they said management would not allow them to do anything for standard rooms).

Hotel facilities are nice, nice pools, nice location to beach and a good restaurant and massage place.

But anything you ask for out of what you get seems to be an issue. We did book a double room but got twins. This happened to a lots of our friends.
We tried to get my elderly mother closer to the ground floor as she had fallen in her bathroom but we were told "no" (once we complained to management it changed but we had to wait)
Rooms can be noisy as there is a night club next door - rooms 201,301 can we very very noisy.

This place could be good but just be aware of the service (mystery charges for a teaspoon missing - even though pretty obvious room service took it after an in room meal).

Ask for anything special on your booking and you are likely not to get it. They don't even look (so adjoining rooms, double rooms, twin rooms or lower floor - its just luck go the draw at check in).

Good luck - you could have a great stay or you might not - throw the dice :-)

  • Stayed: February 2012
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2  Thank Stu531
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviewed 18 January 2012

We stayed there in December 2011 and found out that it's good location, clean, staff but there were many places better.

  • Stayed: December 2011, travelled with family
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1  Thank River S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 18 January 2012

I think it is to much complaing on the staff. They are friendly and do not hasitetes to help. We even choes specialróom number and we got them, thats really sweet. The Hotel is not a luxury hotel but its good price and affordable. The pool area and the garden is really pleasent. The rooms are clean, and we had flowers in it when we arrived.The breakfast is really good and its plenty of food. And the staff, the cleaners and baggage guys is so sweet and always a smile and really frindly.Miss them all! if you want a hotel with good price, nice garden, close to the beach, good breakfast and friendly staff this is the place to stay at!

  • Stayed: December 2011, travelled with family
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Thank Madede
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 17 January 2012

We booked superior accommodation nearlly 7months before arriving and also sent them several emails in between to make sure that everything was ok as we were travelling with our kids for their first trip to Phuket plus we were also travelling with friends and wanted to have our children and theirs next to us adults so asked for interconnecting rooms to be told that that was fine and all organised. Well that didnt happen, we arrive at this place after having already stayed at a wonderful place for the past 2wks, once we checked in we were taken to the very back of the hotel to these very dingy an unmaintained rooms being told by reception that these were superior rooms at the time but i knew they werent as i had seen on their web page that the superior were alot better, so went back to reception and complained about the state of the rooms after alot of discussions they finally admited that they had over booked the rooms and given them to other people that payed for an upgrade once they arrived we were not happy at all especially when they then said their is nothing we can do but u can go find other accomodation if ur not happy (what a joke on 30th Dec impossble) then after more arguements with them they finally found 2rooms to give us and had to wait till the next day for more and as it was these rooms werent even near each other i had to have my 9&10 yr olds a couple of rooms away from us and the teenagers were in a totally different block from us. I dont normally complain as i have been to Phuket on 6 different occasions and always loved it, but this hotel would have to be the worst staff were sooo rude and unfriendly i dont think i really saw them smile, New Years eve buffet was a joke yes there was plenty of food but music was way to loud and the staff were just standing around talking to each other and it took forever just to try and get their attention to be served drinks, the morning brekky was pretty average to. I cant believe that the only good thing i could say about this place is that it is across the road from the beach and close to shops. This is one place i would never recommend to anyone.

Room Tip: Just pick another hotel
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  • Stayed: December 2011, travelled with family
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7  Thank TravellingCouple76
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 15 January 2012

These people need to learn what hospitaliy is a total disaster from start to finish. tried to stiff us with standard rooms when we had booked and paid for superior. Booked adjoining rooms 7 months in advance and was told it couldn't happen, it didn't get any better, the staff were rude and lied from start to finish... Ruined a great trip... Never again...a must avoid in our opinion...

  • Stayed: January 2012
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1  Thank 2wild2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 12 January 2012

We had just had a fast paced 2 weeks travelling and working in Cambodia and Thailand and this was our last few days to simply chill out and relax.
Well, when we arrived we were pleasantly surprised. The rooms were large, clean and the service was fantastic.
The 3 pools were amazing and the complimentary breakfast was superb.
The Restaurant for dinner was great and the service by the staff excellent.
Close to beach, shops, and other attractions.
We had a 20 year old, 19 year old, two 16 year olds, a 12 year old plus three 40 year olds and there was something for all.

Room Tip: Pick a room overlooking one of the pools.....
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  • Stayed: February 2011, travelled with friends
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1  Thank frizzy63
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 January 2012

We have booked one standard double bed room in Phuket Island View Hotel for 6 days. It's just in front of the Karon beach (across the street). Very good location. Rooms are quiet clean. Room service is good. Standard room facility. Standard bar & restaurant. Hotel staffs are friendly.

  • Stayed: October 2011, travelled with family
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Thank Sourajyoti
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Phuket Island View

Address: 144 Karon Road | Karon Beach, Karon, Phuket 83100, Thailand
Region: Thailand > Phuket > Karon
Amenities:
Bar / Lounge Beach Free Parking Restaurant Room Service Swimming Pool Airport Transportation
Hotel Style:
#25 On the Beach Hotel in Karon
Price Range: £27 - £157 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Phuket Island View 3.5*
Number of rooms: 197
Reservation Options:
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Also Known As:
Phuket Island View Hotel Karon
Phuket Island View Karon

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