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Access Resort & Villas
Ranked #44 of 135 Hotels in Karon
Certificate of Excellence
Reviewed 6 June 2012

The resort was quiet, exclusive, staff were friendly and the atmosphere was relaxing. Location was close to the Karon beach and the resort had cheap travel to nearby attractions

  • Stayed: April 2012, travelled with friends
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1  Thank Porkie_Foodie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 28 June 2012

Dear Our Valued Guest,

Thank you very much for chosen our resort as your destination holidays. We are very happy to hear a very good reviews on TripAdvisor.

We hope that ACCESS Team will have a chance to serve you again in the future.

With best regards,
ACCESS Team

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316 - 322 of 510 reviews

Reviewed 6 May 2012

I stayed at the Access Resort & Villas (Local taxi drivers call it Access Pool) for 2 weeks at the end of April 2012 and I really enjoyed my time there. It appears to be a smaller and cosier hotel than many of the bigger multi-story places. The atmosphere was wonderful. The staff were very friendly and helpful. The pool was fantastic, the buffet breakfast was great. The room was very comfortable and clean, the air con worked great.

The only downside for me was probably the location but I hired a motorbike and got around safely and easily. Yes, the bed was very hard but from my experience all of Thailand is the same. It's probably good for you and it didn't stop me sleeping after a day of walking, swimming shopping!

Family members stayed in a more expensive hotel in Kata which was nice but I found it much hotter and they were plagued by mosquitoes. Where as I found staying at the Access to be much cooler and only saw 1 mosquito in 2 weeks!

I wouldn't hesitate to return to this hotel, I loved every minute of it!

  • Stayed: April 2012, travelled solo
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2  Thank Sandgroper22
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AccessResort, Manager at Access Resort & Villas, responded to this reviewResponded 9 May 2012

Thank you for posting comments on your recent stay and I'm delighted that you enjoyed your experience.

We would like to thank you for choosing Access Resort & Villas & gratitude for your positive reviews, which is a welcome endorsement of our quality & service culture and encourages us to continue to do better to meet the high standards all our guests have come to expect of us.

Further to your review we are glad that you enjoyed your stay & liked our hotel, rooms, swimming pool, breakfast & service. We ensure that the services are improved & welcoming; we would definitely be working towards bettering it.

It was a pleasure to have you at Access Resort & look forward to welcoming you again soon.

Best Regards,
Management Team
Access Resort & Villas

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Reviewed 22 April 2012

just spent 15 days in this wonderful place with my wife and two boys, the staff were absolutely a++ ,very happy,helpful,polite,not a bad word could be said about them from airport pick up to air port drop off all of them were fantastic . the accomodation was a++ also.we had very clean facilities all the time and were never rushed at any stage .resort is a fantastic place to take young and old ,very safe secure and easy access to all amenities ,give it a go you will love it ,to all staff i would like to thank you for 15 great days in your wonderful resort,and your friendly beautiful country, hope you will let papa and family back or you come and stay with us in australia . xxx

Room Tip: blue wing pool acess , but really any where it is just a love ly friendly happy safe atmosphere all...
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  • Stayed: April 2012, travelled with family
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2  Thank neil c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AccessResort, Manager at Access Resort & Villas, responded to this reviewResponded 24 April 2012

Dear Sir,

Thank you very much for your very kind comment.

We hope to service you again in the future.

With Best Regards,
Access Resort Management Team.

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Reviewed 18 April 2012

What a letdown this hotel is. We stayed for 10 mights. Very rude staff, bed rock hard, pool disgusting - tiles missing and the edge of the pool was filthy and paint was peeling off. Breakfast was very poor and the overall look of the hotel was not good.
We arrived at 1 o'clock in the morning, there were 3 of us and they took us to a room with 2 single beds! The staff in reception were very unhelpful and the general condition of the hotel is poor - it should be closed and refurbished.
When we arrived, it is set behind a row of shops!
Our advice is to avoid this hotel if you can.
This was our 6th time in Thailand and, had it been our first, we would never return.

  • Stayed: April 2012, travelled with family
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3  Thank lorraine w
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AccessResort, Front Office Manager at Access Resort & Villas, responded to this reviewResponded 8 May 2013

Dear Valuable Guest,

Thank you for staying with us during your holiday and great to know your highly satisfaction of our resort - from the peaceful location with breathtaking real pool access to our service and facilities.

Thank you, and look forward to welcome you to our resort again in the near future.

Kind regards,
Ratchapol (Paul)
Guest Service Manager

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Reviewed 15 April 2012

Me and my boyfriend spent 2 weeks in this hotel. The pool was really nice, during hot weather it was total relief to jump in water to cool down, and that there was no children to disturb you most of the time. The room service worked excellent and the food orders to room were tasty, but at the breakfast buffet the food was pretty bad, all the food stayed warmed up for hours if you didnt come to eat it at 6.30am, so if you wanted your stomach to ache, go eat at 9.30am.

If you have problems with your back i do not recommend this hotel, the beds were really hard to sleep on. Almost like stone floor before u get used to it. Mosquito net was available on the bed but was not that useful as it was hard to keep on (safetypins etc. would have been useful), lots and lots of ants in the room and a gekko (which kept the mosquitos away), but those didnt do harm if you didnt leave anything eatable on the tables.

And about the cleaners, not once but twice they left our door open after cleaning the room so be careful with that if you stay at this hotel. The hotel staff didnt know much english, if you needed to know something else than "taxi" or "give me my key" they didnt understand. There were 1 or 2 servicers that knew bit more language.
And from this we come to worst part of the hotel: we stayed at this hotel during a tsunami warning on 11.4.2012. We were at the hotelroom as the tsunami warnings came on, one of the cleaners came to knock our door and asked "Is everything ok?" (we had some issues with cleaners earlier so we thought that it was somekind of routine check that no things were missing or doors open etc.) So we said "yes, everything's ok" and they closed the door. After few hours we got a text message from our home country that there is a tsunami warning going on, and we didnt know about it. We ran to the service desk to ask about "whats going on?" they said: "nothing, just stay in the room for another half hour"... Of course at this point no way we went back to hotel room but on the hills next to the hotel where everyone else from the hotel already waited..

After the whole episode was over we counted that the alarm of the tsunami reached us AFTER the first wave would have stricken the coast... You can all choose what to think about the staff in the hotel as we were not warned at all for the tsunami which (thank god) didnt come as hard as 2004...

Altho all this bad feedback i give, the hotel was nice. The rooms were nicely decorated, the pool was always clean and also the streets of the resort. Wetbar made excellent drinks and the staff was mostly kind to customers. The hotel itself was far away from the beach but if you like to shop and eat good; best places were on the way to the beach, more near the hotel!

Room Tip: Around the main pool area you have straight access to the wetbar and the "jacuzzi". No nee...
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  • Stayed: April 2012, travelled as a couple
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2  Thank Jenni J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AccessResort, Front Office Manager at Access Resort & Villas, responded to this reviewResponded 8 May 2013

Dear Valuable Guest,

Thank you for staying with us during your holiday and great to know your highly satisfaction of our resort - from the peaceful location with breathtaking real pool access to our service and facilities.

Thank you, and look forward to welcome you to our resort again in the near future.

Kind regards,
Ratchapol (Paul)
Guest Service Manager

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Reviewed 11 April 2012

we stayed here for 9 nights, with our 1.5 year old son. We booked a blue wing room with a king size bed, ended up with 2 twins put together and nothing in the middle so it still felt like 2 seperate beds. We hoped to sit out in the balcony at night whilst our son slept but we realised after the first night after mosquitos had fested on us this was not possible, which was a shame, but everywhere on the resort was full of mosquitos one eveing I went to the 711 closeby and returned with 6 different bites on my feet (obviously didnt put the replellant on properly).

I wouldbt say that it was a child friendly place, the pool access is a bit of a hazard as we had steps leading to the pool which our son wanted to go up and down constantly causing him to slip on the steps and falling on his head and the bridges seemed dangerous when walking on them the sides were not tall enough.

We have been travelling for 3 months and we have never come across such miserable fellow guests a huge percantage of them were russians! one rude russain lady also had a go at me for sitting at her pool side seat, even when she was no where in sight! just because she left her half drunk drink there and decided to go away and come back! so abrupt and rude!!! our son usually makes some people smile but we felt as though no one liked children here!! lighten up people its a HOLIDAY no one forced you to come here !!!!

Anyway on a good note the breakfast is lush with lovely ripe fruit!

The location is a bit out of the way we hired a motorbike which was ideal for us and saved us getting ripped off by taxi drivers.

Room Tip: we were in room 242 which was nice and quiet
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  • Stayed: April 2012, travelled with family
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2  Thank deeps79
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AccessResort, Front Office Manager at Access Resort & Villas, responded to this reviewResponded 8 May 2013

Dear Valuable Guest,

Thank you for staying with us during your holiday and great to know your highly satisfaction of our resort - from the peaceful location with breathtaking real pool access to our service and facilities.

Thank you, and look forward to welcome you to our resort again in the near future.

Kind regards,
Ratchapol (Paul)
Guest Service Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 March 2012

Accommodation were two delux rooms twin share. I have never stayed in a 4* double room where the beds were single! I have travelled many times and this would be a 2* maximum. foI have also had my own double bed in a twin share and photos of resort were misleading. Suppose to be 150 metres to beach and walking distane to markets shops etc. 150 meters if you cut through another resort and on the 3rd attempt was told by the guards would get into a lot of trouble if did it again - beach about 2 kms away otherwise! Shots was a corner stoore, a massage place and a tailor ohterwaise again about 2 - 3 kms away and $15 - $25 tutt tutt or cab whoever wanted to charge the most! I have a back history I mad known and said I could not be far from the services I was looking forward to for my holiday - I couldn't have been further because behind Access Resort and Villas is a huge Mountain full os shrub so obviously we were at the end of their building lin!
Looked beutiful fromoutside with own private pool area which was part of the general pool. The tree dining areas were not self contained and open to mosquitos the entire time. I would suggest a dining area which was enclosed and airconditioned to give guests a pleasant dining experience. Staff were unfriendly and unhelpful. The resort is no where near the amenaties it said it was around (including the beach) so it cost you a minumum of 15 - 25 Aust dollars just to get anywhere. And the drivers knew they had the bargaining power because if you refused you were stuck. The resort put on a bus twice a day to take you to Karon Beach but the times were strickly adhered to you went when they said and came back when they said. When you are on holiday who has an Agenda of where and when to go???? I am totally disgusted. I will NEVER RETURN TO THAILAND AGAIN! I took my 3 adult children for a trip of a lifetime - my memories and experience are filled with anger and regret. The worst experience of my life!!!!
This was the one opportunity I had to take my 3 adult children away on a holiday of a lifetime - Thanks Access Resorts and Villas - You made my holiday of a lifetime an absolute nightmare. I hope you are proud. What an absolute rip off and disappointment. I hope you have great difficulty in the future selling your resort packages to poor unsuspecting customers - because you certainly don't come up to expectations according to your website or brochure and you have obviously falsely advertised with your suppliers. What rip offs!!!!!!!! I took a total of 28 phots normally I would take in excess of 200. TOTALLY TOTALLY DISGUSTED AND WOULD NEVER RECOMMEND IT.

  • Stayed: March 2012, travelled with family
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7  Thank Denise L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AccessResort, Front Office Manager at Access Resort & Villas, responded to this reviewResponded 8 May 2013

Dear Valuable Guest,

Thank you for staying with us during your holiday and great to know your highly satisfaction of our resort - from the peaceful location with breathtaking real pool access to our service and facilities.

Thank you, and look forward to welcome you to our resort again in the near future.

Kind regards,
Ratchapol (Paul)
Guest Service Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Access Resort & Villas

Address: 459 / 2 - 3 Patak Road | Karon Beach, Karon, Phuket 83100, Thailand
Region: Thailand > Phuket > Karon
Amenities:
Bar / Lounge Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#21 Top resorts Hotel in Karon
#26 Spa Hotel in Karon
#33 Family Hotel in Karon
#39 Luxury Hotel in Karon
#45 Romantic Hotel in Karon
Price Range: £25 - £247 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Access Resort & Villas 4.5*
Number of rooms: 139
Official Description (provided by the hotel):
The only hotel offering direct pool access from all rooms, where room services serve by boat. ... more   less 
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Also Known As:
Access Resort & Villas Hotel Karon
Access Resort And Villas
Access Hotel Karon
The Access Hotel
Access Resort & Villas Phuket/Karon

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