We had high expectations of this place after strong recommendations from our travel agent. On arrival, this hotel looked nothing like the images we found on the website. During our stay, we were exposed to a wide selection of pests. The bathroom was infested with centipedes, ants and cockroaches. Aside from the decrepid state of this shambolic hotel, the worst was apparently to come.
Being a 3 person travel group, we initially stayed in a regular room, consisting of a queen sized bed with an extra bed added. We requested later for a larger room and were told to pack our bags in our room and to be ready to change rooms in the afternoon. Upon return to the hotel, however, we were told that our room change had been cancelled as we did not bring our bags to reception. When we said that we hadnt been told, the receptionist rudely said that it was common sense. I have never been treated so disrespectfully by any staff at any hotel, any star rating. I felt incriminated by this treatment and also immensely uncomfortable. Furthermore, the receptionist then proceeded to ignore us whenever we entered or left the hotel.
I do not recommend this hotel under any circumstances, it is not worth its price and you would be better off staying at any of the other hotels across Karon.
- Official Description (provided by the hotel):
- The only hotel offering direct pool access from all rooms, where room services serve by boat. ... more less
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- Also Known As:
- Access Resort And Villas
- Access Resort & Villas Hotel Karon
- Access Hotel Karon
- The Access Hotel
- Access Resort & Villas Phuket/Karon