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“A nice average hotel”

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Access Resort & Villas
Ranked #43 of 133 Hotels in Karon
Certificate of Excellence
Sydney, Australia
Level Contributor
36 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
“A nice average hotel”
Reviewed 9 June 2014 via mobile

This hotel was ok. It was clean and had a nice feeling around the grounds.
It's just a little outdated. Our bathroom was a bit shabby. The shower curtain was thick plastic that was old and stained.
It was a good price though, so I guess for the price it was ok.

  • Stayed April 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Kelly T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AccessResort, Front Office Manager at Access Resort & Villas, responded to this review, 12 June 2014
Dear Khun Kelly T,

Thank you for staying with us during your holiday and great to know your highly satisfaction of our resort - from the peaceful location with breathtaking real pool access to our service and facilities. We're very happy to know that during your stay our service match you satisfy.

Thank you, and look forward to welcome you to our resort again in the near future.

Kind regards,
Ratchapol (Paul)
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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492 reviews from our community

Traveller rating
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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (95)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • English first
  • Finnish first
  • French first
  • German first
  • Hebrew first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Russian first
  • Swedish first
  • Thai first
  • Turkish first
  • Any
English first
Sydney
Level Contributor
47 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed 29 May 2014 via mobile

Our stay at this hotel was fantastic! Everyone was very friendly and the rooms were nice and clean!
Room service comes via boat to your room which was pretty cool, as all the rooms back onto the main pool.
We were lucky enough to spend NYE in karon...the hotel put on an enormous feast for dinner with a live presentation. The night was terrific.
I couldn't really fault anything.. It's set back from the beach so if your expecting something close to the beach.... this hotel isn't, however it's only a 15-20min walk down the road, I enjoyed the walk as it was great to chat with the locals!
Would definitely recommend this hotel!

  • Stayed December 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank kegz_80
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AccessResort, Front Office Manager at Access Resort & Villas, responded to this review, 2 June 2014
Dear Khun Kegz_80

Thank you for staying with us during your holiday and great to know your highly satisfaction of our resort - from the peaceful location with breathtaking real pool access to our service and facilities.

We're very happy to know that during your stay our service match you satisfy.
Thank you, and look forward to welcome you to our resort again in the near future.

Kind regards,
Ratchapol (Paul)
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 27 May 2014

Stayed at the private pool villa for 3 nights. Bed was comfortable and quiet resort without all the noise from Patong Town.
However, we had air-con issue on the first day but it was resolved pretty quickly.
Internet was quite consistent good.
Breakfast was average but it is good for the rate that we paid. We do not expect a 5 stars accommodation or breakfast buffet. It is really good value for the rate we paid.

The only qualm I have is probably the distance to the Karon Town. If the weather is good, it is a nice 15 mins slow walk to the beach and Karon town. But if the weather is hot, that 15mins can be like 30mins. So for people who do not like to walk, I would not recommend this hotel unless you willing to pay for taxi or tuttu.

  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank LSingapore
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AccessResort, Front Office Manager at Access Resort & Villas, responded to this review, 29 May 2014
Dear Khun LSingapore,

Thank you for staying with us during your holiday and great to know your highly satisfaction of our resort - from the peaceful location with breathtaking real pool access to our service and facilities.

Refer to your comments, we've well received and will approve for our best service in the future.

Thank you, and look forward to welcome you to our resort again in the near future.

Kind regards,
Ratchapol (Paul)
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Ocean Grove, Victoria, Australia
Level Contributor
19 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 25 May 2014

We Had mixed feelings about this resort given a big range of ratings by previous reviewers. The rooms were very good, clean and spacious. Only fault about the rooms I would say is that there was only one english tv channel playing movies against about 60 other channels. Housekeeping and spa were excellent.
The reason we have rated this hotel experience as terrible was because of the main attraction, the pool, and how we were treated when we reported that our son had seriously cut himself twice on the broken tiles. When we reported this to the hotel manager (Mr Paul) he assured us that we would be "looked after" upon checkout. After making a complaint to reception on the first day, the hotel did start repairs on the pool steps, however as you will see in the attached photos the repairs are more dangerous with sharp edges than the previously broken tiles. We were then left with a pool filled with concrete mix powder, so we left daily to another resort to swim in their pool.
Upon checkout, Mr Paul was not there to 'look after' us. The lovely lady at reception called him, and he denied ever having stated he would help us out, called us liars and swore at us! When my husband became very angry with his response, Mr Paul stated he was going to call the police. We encouraged him to do so, however they never came.
Take a look at the photos and judge for yourself Mr Paul. We would not recommend this resort to anyone, which is very sad given the staff were lovely and are fundamentally let down by a very rude and inept manager. Sadly we didn't read the negative reviews until we left, which all seem to rate terrible or poor because of this man. Get a new manager Access, and to anyone else reading this review, don't go there, avoid this place at all costs. Stay at Centara Karon which is the same price for a clean, safe and accommodating resort just around the corner.

  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Jodie B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AccessResort, Front Office Manager at Access Resort & Villas, responded to this review, 26 May 2014
Dear Khun Jodie B,

Thank you for staying with us during your holiday and great to know your highly satisfaction of our resort - from the peaceful location with breathtaking real pool access to our service and facilities.

Refer to your comments, we've well received and will approve for our best service in the future. As I remembered, you and your husband came to the front desk and informed us about the problem in swimming pool with many pictures on departure day and also informed us that your children had injured from our pool (Not seriously as I had seen by myself) but I had rechecked in our record that you had never contacted our front desk before about this problem and you refused to pay the bills (About 16,631.03 THB) upon departure that why we must be informed you that we will called the police for this matter. I had understood about your problem and would not surprised for this comment because of you had informed me that you will rated us in Tripadvisor as terrible rating but I'm only one a manager that you had talked with and informed. I had tried the best to solve your problem at the end and I had recognized the importance of the customer who stay with us must be happy before back to their home.

Thank you, and look forward to welcome you to our resort again in the near future.

Kind regards,
Ratchapol (Paul)
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 19 May 2014

We arrived here for three nights as we travelled around Thailand. We arrived in Phuket and got a taxi to Karon Beach. On the whole we weren't really keen on the area. The beach was ok but it was a little too touristy for us. The hotel however was beautiful. It's only a 10 minute walk from the coast and when you arrive you wouldn't think the hotel was going to be nice at all. You walk a minute or two off the road and when you get to the reception you see it for what it is. It's total paradise. The reception area is really nice, the staff are very helpful. We were shown to our room and this was also gorgeous! Very spacious, clean and elegant. The window to the bathroom was a bit of a gimmick but nonetheless lovely. We closed the blind. You walk out to the pool area straight from your terrace. We noticed people complained that the pool area was a little on the sad side needing a lick of paint. To be honest there was nothing wrong with it at all, yes it was a little worn in places but it didn't deter from the fact it was a little oasis. We loved it. The room service is delivered by boat which is a nice touch. The prices were very reasonable and the food was lovely. I went into the spa to look at the prices and again they were reasonable though I didn't use the services it all looked lovely. The pool bar was great. We really liked this hotel and though we wouldn't visit Phuket again we would certainly recommend this hotel and we would stay here again.

  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Coons1974
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ratchapol B, Front Office Manager at Access Resort & Villas, responded to this review, 21 May 2014
Dear Khun Coons1974,

Thank you for staying with us during your holiday and great to know your highly satisfaction of our resort - from the peaceful location with breathtaking real pool access to our service and facilities.

Refer to your comments, we've well received and will approve for our best service in the future.

Thank you, and look forward to welcome you to our resort again in the near future.

Kind regards,
Ratchapol (Paul)
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Brisbane, Australia
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 18 May 2014

My wife and I stayed at the Access Resort for 8 nights in April. We stayed in the Blue Wing. Our room was great. Very clean. The direct access to the pool from our patio was fantastic! Room service delivered to your room by gondola was awesome. Breakfast was very good - great variety. The resort staff were very friendly and helpful. The resort is only a 15 minute walk to Karon Beach. Overall, we were very happy with our stay. We can't wait to go back!

Room Tip: Blue Wing rooms are apparently slightly bigger than rooms in the Green Wing
See more room tips
  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Rumpig69
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ratchapol B, Front Office Manager at Access Resort & Villas, responded to this review, 19 May 2014
Dear Khun Rumpig69,

Thank you for staying with us during your holiday and great to know your highly satisfaction of our resort - from the peaceful location with breathtaking real pool access to our service and facilities.

Thank you, and look forward to welcome you to our resort again in the near future.

Kind regards,
Ratchapol (Paul)
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Brisbane Australia
Level Contributor
44 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
Reviewed 14 May 2014

We stayed 7 nights in April 2014. We stayed in a Blue wing room and enjoyed our stay immensely. The breakfast was good enough options to keep us happy. The staff very friendly room clean and pool excellent. We made sure we had one lot of room service to experience the delivery by boat.

Highly recommend this resort

Room Tip: Blue wing slightly larger with bigger balconies
See more room tips
  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank SteveBarnes58
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ratchapol B, Front Office Manager at Access Resort & Villas, responded to this review, 14 May 2014
Dear Khun SteveBarnes58,

Thank you for staying with us during your holiday and great to know your highly satisfaction of our resort - from the peaceful location with breathtaking real pool access to our service and facilities.

Thank you, and look forward to welcome you to our resort again in the near future.

Kind regards,
Ratchapol (Paul)
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Access Resort & Villas

Property: Access Resort & Villas
Address: 459 / 2 - 3 Patak Road | Karon Beach, Karon, Phuket 83100, Thailand
Region: Thailand > Phuket > Karon
Amenities:
Bar / Lounge Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#21 Top resorts Hotel in Karon
#26 Spa Hotel in Karon
#33 Family Hotel in Karon
#36 Luxury Hotel in Karon
#45 Romantic Hotel in Karon
Price Range (Based on Average Rates): £
Hotel Class:4 star — Access Resort & Villas 4*
Number of rooms: 139
Official Description (provided by the hotel):
The only hotel offering direct pool access from all rooms, where room services serve by boat. ... more   less 
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Also Known As:
Access Resort And Villas
Access Resort & Villas Hotel Karon
Access Hotel Karon
The Access Hotel
Access Resort & Villas Phuket/Karon

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