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“The friendliest staff in Karon!”

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Access Resort & Villas
Ranked #48 of 132 Hotels in Karon
Certificate of Excellence
Melbourne, Australia
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
“The friendliest staff in Karon!”
5 of 5 bubbles Reviewed 2 July 2014

Having just returned from 7 nights, this resort was the perfect place for Thailand first-timers. All the staff were incredibly friendly and welcoming, always smiling and offering assistance and tourist advice. With pools connecting all the rooms, a deliciously fresh buffet breakfast and and an extensively well equipped pool bar, the resort itself was simply beautiful. Running a happy hour between 4pm and 7pm, the cocktails at the pool bar are cheap (130 bht) and extremely addictive! For the excellent service we received and the beautiful accommodation that is provided, Access Resort and Villas extends itself well beyond the price paid. We very much look forward to returning and hope many more travellers of all ages thoroughly enjoy Access Resort as much as we did! Thank you to all the staff at Access Resort for an amazing holiday.

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank rebecca g
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AccessResort, Front Office Manager at Access Resort & Villas, responded to this review, 9 July 2014
Dear Khun Rebegga G,

Thank you for staying with us during your holiday and great to know your highly satisfaction of our resort - from the peaceful location with breathtaking real pool access to our service and facilities.

We're very happy to know that during your stay our service match you satisfy.
Thank you, and look forward to welcome you to our resort again in the near future.

Kind regards,
Ratchapol (Paul)
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

483 reviews from our community

Traveller rating
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See reviews for
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Rating summary
  • Sleep Quality
    4 of 5 bubbles
  • Location
    3.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (93)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • English first
  • Finnish first
  • French first
  • German first
  • Hebrew first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Russian first
  • Swedish first
  • Thai first
  • Turkish first
  • Any
English first
Adelaide Hills, Australia
Level Contributor
36 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 bubbles Reviewed 13 June 2014 via mobile

Just returned from 8 glorious nights with a group of friends. After reading some of the reviews, I now know that some people are hard to please! All 9 of us were completely thrilled and satisfied from the time we arrived (and told we ALL had a free upgrade to blue wing rooms) to the day we left, with the staff standing and waving us goodbye. Nothing was ever too hard. A smile and hand signals for those staff whose English was a little lacking went a long way - it was actually a real giggle point for them and us. The layout of the resort is fabulous. Loved the canal pools, especially after a long hot day of exploring. Cleanliness of the rooms and resort was never a problem - always workers everywhere. Sadly the restaurant never seemed to be used by fellow guests - their loss and our gain. The food was beautiful and fresh. We would ALL come back and stay including 1 of us who has been to Phuket a number of times and reckons Access Resort is the best she has stayed at for the money. Thank you Access Resort for a memorable holiday.

Stayed June 2014, travelled with friends
Helpful?
Thank Sharyn M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AccessResort, Front Office Manager at Access Resort & Villas, responded to this review, 14 June 2014
Dear Khun Sharyn M,

Thank you for staying with us during your holiday and great to know your highly satisfaction of our resort - from the peaceful location with breathtaking real pool access to our service and facilities. We're very happy to know that during your stay our service match you satisfy.

Thank you, and look forward to welcome you to our resort again in the near future.

Kind regards,
Ratchapol (Paul)
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
23 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 bubbles Reviewed 12 June 2014

We stayed at this hotel for a week from 4th june. From London

Weather was brill very hot and humid perfect for Brits ( Rained only 1 day for 10min) Still Hot

Me & my cousin both 25-35 years old stayed in the blue pool area which was fantastic, We requested our room with two double beds which was there ready when we arrived.

Our Family stayed in the private pool suite which was ''WOW'' what a nice room, Comes with a fantastic deep pool and the poster beds are amazing.

The other room was for a couple in the blue suite also which has a 4 poster bed and was fantastic as well.

All showers are very nice and very powerful!! With fridges Bath tubs etc.

The hotel overall is very stunning with a great pool which is outside of your patio door connects to the pool!! Blue area is more private which costs a little more.

No issues of the pool we went swimming at 3am at night and it was no problem at all if you don't mind the noises of the frogs around you.
(keep in mind to keep your door closed due to lizards & mosquito's come in which you can hardly see)

The hotel is around a 10-15min cab away from patong were there is a stretch of beach with shopping / bars / restaurants. This cost around 400 bhats to get to.

Kata bars area is also nice were you can go for a few drinks to bars & get to know some nice thai people (men life) and eat if you feel you want to relax a little away from the hype of patong. this is around 5min drive away.
Bringing extra guests to hotel there is a fixed price per person (1,500bhaat each) so please ask if unsure.

Outside the hotel around 10sec walk away you have a massage place called on-lee which is the best. very nice done there full body massage is around 400-600 bhat depending which type.

Guys from the hotels are fantastic very fun and always smiling, Special thanks to a worker called kip he was amazing and always helped us out if we needed something. Helped to provide us with drinks and room service and unsuitable times.

Food at the hotel is very nice too little expensive if compared to going out but i guess every hotel likes to make the extra.
Breki was not recommended by family members so i would give this a miss and go local.

A nice place to eat is called elephant cafe which is around a 7min walk toward the left of the hotel has everything from pizza thai chips fish a uk person would love.

Shopping was very good at the night market on a Sunday but very very hot due to so many stalls inside. It is cheap but you have to bargain hard with them and walk away till you get called back. Phuket Night Market

Overall a fantastic hotel no major issues at all, Poss pool needs a better clean in the blue area but nothing to fault.

Would defo recommend this hotel and to travel from this hotel to places if you want a nice top star resort like this to relax in.

Special thanks to KIP At Hotel Excellent service & to the Taxi Front Desk Person

Room Tip: Blue Suites More Privacy & Private pool suite amazing!!
See more room tips
  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Rickz4u
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AccessResort, Front Office Manager at Access Resort & Villas, responded to this review, 14 June 2014
Dear Khun RickZ4u,

Thank you for staying with us during your holiday and great to know your highly satisfaction of our resort - from the peaceful location with breathtaking real pool access to our service and facilities. We're very happy to know that during your stay our service match you satisfy and will be pass your appreciation to our staff to approach them at the end.

Thank you, and look forward to welcome you to our resort again in the near future.

Kind regards,
Ratchapol (Paul)
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sydney, Australia
Level Contributor
34 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
3 of 5 bubbles Reviewed 9 June 2014 via mobile

This hotel was ok. It was clean and had a nice feeling around the grounds.
It's just a little outdated. Our bathroom was a bit shabby. The shower curtain was thick plastic that was old and stained.
It was a good price though, so I guess for the price it was ok.

  • Stayed April 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Kelly T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AccessResort, Front Office Manager at Access Resort & Villas, responded to this review, 12 June 2014
Dear Khun Kelly T,

Thank you for staying with us during your holiday and great to know your highly satisfaction of our resort - from the peaceful location with breathtaking real pool access to our service and facilities. We're very happy to know that during your stay our service match you satisfy.

Thank you, and look forward to welcome you to our resort again in the near future.

Kind regards,
Ratchapol (Paul)
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sydney
Level Contributor
47 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
5 of 5 bubbles Reviewed 29 May 2014 via mobile

Our stay at this hotel was fantastic! Everyone was very friendly and the rooms were nice and clean!
Room service comes via boat to your room which was pretty cool, as all the rooms back onto the main pool.
We were lucky enough to spend NYE in karon...the hotel put on an enormous feast for dinner with a live presentation. The night was terrific.
I couldn't really fault anything.. It's set back from the beach so if your expecting something close to the beach.... this hotel isn't, however it's only a 15-20min walk down the road, I enjoyed the walk as it was great to chat with the locals!
Would definitely recommend this hotel!

  • Stayed December 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank kegz_80
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AccessResort, Front Office Manager at Access Resort & Villas, responded to this review, 2 June 2014
Dear Khun Kegz_80

Thank you for staying with us during your holiday and great to know your highly satisfaction of our resort - from the peaceful location with breathtaking real pool access to our service and facilities.

We're very happy to know that during your stay our service match you satisfy.
Thank you, and look forward to welcome you to our resort again in the near future.

Kind regards,
Ratchapol (Paul)
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 bubbles Reviewed 27 May 2014

Stayed at the private pool villa for 3 nights. Bed was comfortable and quiet resort without all the noise from Patong Town.
However, we had air-con issue on the first day but it was resolved pretty quickly.
Internet was quite consistent good.
Breakfast was average but it is good for the rate that we paid. We do not expect a 5 stars accommodation or breakfast buffet. It is really good value for the rate we paid.

The only qualm I have is probably the distance to the Karon Town. If the weather is good, it is a nice 15 mins slow walk to the beach and Karon town. But if the weather is hot, that 15mins can be like 30mins. So for people who do not like to walk, I would not recommend this hotel unless you willing to pay for taxi or tuttu.

  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank LSingapore
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AccessResort, Front Office Manager at Access Resort & Villas, responded to this review, 29 May 2014
Dear Khun LSingapore,

Thank you for staying with us during your holiday and great to know your highly satisfaction of our resort - from the peaceful location with breathtaking real pool access to our service and facilities.

Refer to your comments, we've well received and will approve for our best service in the future.

Thank you, and look forward to welcome you to our resort again in the near future.

Kind regards,
Ratchapol (Paul)
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Ocean Grove, Victoria, Australia
Level Contributor
19 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
1 of 5 bubbles Reviewed 25 May 2014

We Had mixed feelings about this resort given a big range of ratings by previous reviewers. The rooms were very good, clean and spacious. Only fault about the rooms I would say is that there was only one english tv channel playing movies against about 60 other channels. Housekeeping and spa were excellent.
The reason we have rated this hotel experience as terrible was because of the main attraction, the pool, and how we were treated when we reported that our son had seriously cut himself twice on the broken tiles. When we reported this to the hotel manager (Mr Paul) he assured us that we would be "looked after" upon checkout. After making a complaint to reception on the first day, the hotel did start repairs on the pool steps, however as you will see in the attached photos the repairs are more dangerous with sharp edges than the previously broken tiles. We were then left with a pool filled with concrete mix powder, so we left daily to another resort to swim in their pool.
Upon checkout, Mr Paul was not there to 'look after' us. The lovely lady at reception called him, and he denied ever having stated he would help us out, called us liars and swore at us! When my husband became very angry with his response, Mr Paul stated he was going to call the police. We encouraged him to do so, however they never came.
Take a look at the photos and judge for yourself Mr Paul. We would not recommend this resort to anyone, which is very sad given the staff were lovely and are fundamentally let down by a very rude and inept manager. Sadly we didn't read the negative reviews until we left, which all seem to rate terrible or poor because of this man. Get a new manager Access, and to anyone else reading this review, don't go there, avoid this place at all costs. Stay at Centara Karon which is the same price for a clean, safe and accommodating resort just around the corner.

  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Jodie B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AccessResort, Front Office Manager at Access Resort & Villas, responded to this review, 26 May 2014
Dear Khun Jodie B,

Thank you for staying with us during your holiday and great to know your highly satisfaction of our resort - from the peaceful location with breathtaking real pool access to our service and facilities.

Refer to your comments, we've well received and will approve for our best service in the future. As I remembered, you and your husband came to the front desk and informed us about the problem in swimming pool with many pictures on departure day and also informed us that your children had injured from our pool (Not seriously as I had seen by myself) but I had rechecked in our record that you had never contacted our front desk before about this problem and you refused to pay the bills (About 16,631.03 THB) upon departure that why we must be informed you that we will called the police for this matter. I had understood about your problem and would not surprised for this comment because of you had informed me that you will rated us in Tripadvisor as terrible rating but I'm only one a manager that you had talked with and informed. I had tried the best to solve your problem at the end and I had recognized the importance of the customer who stay with us must be happy before back to their home.

Thank you, and look forward to welcome you to our resort again in the near future.

Kind regards,
Ratchapol (Paul)
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Access Resort & Villas

Property: Access Resort & Villas
Address: 459 / 2 - 3 Patak Road | Karon Beach, Karon, Phuket 83100, Thailand
Region: Thailand > Phuket > Karon
Amenities:
Bar / Lounge Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#23 Top resorts Hotel in Karon
#27 Spa Hotel in Karon
#33 Family Hotel in Karon
#40 Luxury Hotel in Karon
#45 Romantic Hotel in Karon
Price Range (Based on Average Rates): £
Hotel Class:4 star — Access Resort & Villas 4*
Number of rooms: 139
Official Description (provided by the hotel):
The only hotel offering direct pool access from all rooms, where room services serve by boat. ... more   less 
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Also Known As:
Access Resort And Villas
Access Resort & Villas Hotel Karon
Access Hotel Karon
The Access Hotel
Access Resort & Villas Phuket/Karon

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