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“Philin Resort only ok” 3 of 5 bubbles
Review of Phulin Resort

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Phulin Resort
Ranked #127 of 132 Hotels in Karon
Sydney, Australia
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Philin Resort only ok”
3 of 5 bubbles Reviewed 22 January 2014

The rooms are nice, staff are friendly but they charge you for the internet which is a bit ridiculous when you are paying quite a lot for a room on Phuket!! Food and drink in the restaurant is very expensive compared to other places in the local area, not too sure If i would stay here again!!

  • Stayed December 2013, travelled with friends
    • 2 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
3 Thank Darragh2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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237 reviews from our community

Traveller rating
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    39
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Rating summary
  • Sleep Quality
    4 of 5 bubbles
  • Location
    3.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (15)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • Finnish first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Russian first
  • Spanish first
  • Swedish first
  • Thai first
  • Any
English first
Phuket, Thailand
Level Contributor
17 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 bubbles Reviewed 27 November 2013

We were there in October with our friends who are the visitor from Chiengmai. since we reached the lobby we can touch the great welcome from the resort host especially room so clean and tidy. in the morning we had breakfast in the restaurant near by the pool food and service so outstanding big thanks to Khun Tawerat and team as you made our friends very impressed with our trip and we will be your visitor on the next time.



Chula

  • Stayed October 2013, travelled with friends
    • 5 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank chula_saikaew
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
kent
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed 25 November 2013

Only a brief stay but a great location 5 mins from the beach /night life and easy access to everywhere really.
My room was pleasant with a lovely view of the pool below..The food was of a good standard and the staff very polite and attentive.
Would i stay there again yes.

  • Stayed November 2013, travelled solo
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank nudgerman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Phuket, Thailand
1 review
4 of 5 bubbles Reviewed 21 November 2013

It's a nice hotel with a very good environment and atmosphere. Feel very comfortable here, the staffs are very friendly. Good quality breakfast. Feel more relax here. And will be back again in the near future.

  • Stayed November 2013, travelled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Papa P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KL
Level Contributor
12 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
2 of 5 bubbles Reviewed 4 November 2013 via mobile

We've just returned from Phuket and I feel that I should quickly share my experience staying at The Phulin for the benefit of many travelers. We booked this hotel after reading much plus reviews about it and wanting to experience Karon beach and quieter surrounding.
Let me start with the plus points:
1. Newly refurbished spacious rooms

2. We booked 2 rooms and I realised that the standard rooms have no kettle which would be an issue for me since I brought along my 1yr old son, after continuous request, the Resort upgraded both rooms to Deluxe rooms w/o add charge and equiped with tea/cofee facilities, kettle, microwave and rather big fridge.

3. Quite a good location-near mini mart & tuk2 / taxi stand

The Irritating parts:
1. Constant communication breakdown - big fuss over patty thing
we booked 2 rooms, the front desk and room service staff made a fuss over bedroom slippers! Yes, this Resort recycles their bedroom slippers. Before checking out, I called and inform front desk staff that the slippers from my 2nd room were all in the 1st room, somehow the room service sent their staff 2x to check as if we stole the slippers.

2. Missleading informantion and unpleasant Resort Manager
I requested for late check out in advance through booking.com customer service and via email. Unfortunately the Resort never responded on this matter. To make sure there was no prob later on, I personally called the Resort before flying to Phuket. The front desk said they could make an arrangement for me & family ie until 3pm tentatively. Feeling comfortable with the respond I went ahead to agree to talk to them soon after I reached the Resort. At the Resort the front office staff, said they could give me up to 14:00pm due to peak season, I was fine with it not until I met Ms. Pannee (not sure of the spelling though) the Manager. I tried to ask again from her if I could check out latest by 15:00 pm since my cab will arrive by then and due to my flight back home is at 21:00pm. She irritatingly said No to my request and insisted I checked out by 13:00pm.which was kind of weird when her staff had agree to allow me to check out by 14:00pm. More over she claimed that she did not know about the arrangement. What ticked me off was that she was giving me the arrogant look and defensive tone. Which as a so called front desk Mgr, she should have managed my expectation in a nicer manner. Instead of saying No, she shld have said she wld clarify with her staff & get back to me. Seriously, this Resort should send its staff to more customer service courses!.

3. Inconsistent hot & cold water - we usually end up taking cold shower!

4. Rooms were not meticulously cleaned & madeup! Linen was not changed, the stain from my baby's milk was still there on the linen, even after the room was made up. Left over soup in the sink was left for the guest to throw it away. On 2nd day, face towels were not replaced with new ones.

5. This Resort has No Elevator, we're lucky we insisted for the potter to help carry the luggage and stoller during check-in and out. They only give guests 1 room key, imagine u need to knock the door (no door bell) to get into the room.

6. The free shuttle to Karon Beach only goes one way. So coming back u need to walk for 15-20mins depending on how fast u walk or pay 200 Bhat for a tuk-tuk or cab.

7. Other things about staying in Karon, only 1 halal restaurant available so it'll be difficult for Muslim to find halal food in Karon. Transport frm Karon - Patong cost a bomb 400Bhat one way, imagine if u need to go to Patong u need to spend 800Bhat per trip, which that money can be used to enjoy on your shopping, explore Phuket or have better selection of food. The Karon beach is of course nicer, but at the time when we were there, the wave was bit high so, we prefer Patong Beach which was calmer and much more convenient to get things, food, toilet etc..

All in all, if we were to go back to Phuket, we'd stay in Patong area for easy access to many things w/o having to spend extra on transportation. But one thing for sure, We'll Never Ever again go back to The Phulin Resort an over rated Resort which doesn't deserve even a star. The Manager, should take up more courses on customer service.

Stayed November 2013
Helpful?
2 Thank NafNaf75
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ThePhulinResort, ผู้จัดการทั่วไป at Phulin Resort, responded to this review, 6 November 2013
Dear NafNaf75 ,

Greetings from The Phulin Resort!

Thank you for sharing your experience in our resort.
Also, we express our sincere apologies for the issues that you
have raised during your visit.
We have communicated it with all our Department Managers
for improvement.


Yours sincerely,

The Management
Phulin Resort Karon Phuket
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

Travellers are raving about these Karon hotels

Trang
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 16 October 2013

Last week, i went to Phuket for a seminar. I stayed here for one week. I really like the weather. The view is great! Moreover, the beach is not far away from the hotel.. just 10 minutes. It's very easy to go because you just take a taxi from the airport within 45 minutes. If you are interested, u can ask the information from the hotel. I'm very impressive and i will go back again!:)

  • Stayed October 2013, travelled with friends
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank ZHuZu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 14 October 2013

I went to Phuket with my family 2 months ago. I really had a great time there!! The interior decoration is like thai-modern style. very cool!! I think it's rainy season there so the atmosphere is great! Moreover, Breakfast the hotel provided us is yummy! If you want to know more the information, you can contact the receptionist:)

Ps: The price is reasonable!

  • Stayed August 2013, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Katy1993
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ThePhulinResort, ผู้จัดการฝ่ายต้อนรับลูกค้า at Phulin Resort, responded to this review, 23 October 2013
Dear Katy1993

Greetings from The Phulin Resort!

We wish to thank you for sharing your experience in our resort.
We are very delighted to know that you had a great stay with us.

Please feel free to reach us if you ever decide to visit Karon area again
in the future.

We really look forward to serve you again
here in Phulin Resort.

Yours sincerely,

The Management
Phulin Resort Karon Phuket
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Phulin Resort

Property: Phulin Resort
Address: 10/2 Patak 18, Patak Road | Karon Beach, Muang, Karon, Phuket 83100, Thailand
Region: Thailand > Phuket > Karon
Amenities:
Business Centre with Internet Access Free Parking Restaurant Room Service Shuttle Bus service Swimming Pool Airport Transportation
Hotel Style:
#41 Top resorts Hotel in Karon
Price Range (Based on Average Rates): £
Hotel Class:3 star — Phulin Resort 3*
Number of rooms: 105
Reservation Options:
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Also Known As:
Phulin Hotel Karon
Phulin Resort Karon
Phulin Resort Phuket/Karon

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