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Centara Karon Resort Phuket
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Reviews (4,273)
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Reviewed 7 March 2014

Our room on the sixth floor of The Terraces was light, airy and clean, but not the Ocean View we were hoping for. There was no wow factor to this resort for me. The grounds are nice and tidy, the restaurants serve decent food and our room was kept clean with towels and linen changed daily, we even had flowers in our room. We found the level of understanding of English among the staff to be very low which meant frustrating misunderstandings. The thing we found most disappointing was the amount of noise both within the resort and from the surrounding area. We did move from the first room we were given but were told the room we were then offered was the only one available in the whole resort! This may well be a good resort for many people but if you are looking for a peaceful relaxing holiday this is not for you.

Room Tip: Our room on the sixth floor of The Terraces was definitely better than the one on the fifth floor, quieter A/C, better fridge - able to make ice, plug fitted in wash basin, bigger more private balcony.
  • Stayed: February 2014, travelled as a couple
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1  Thank Joan M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management77, General Manager at Centara Karon Resort Phuket, responded to this reviewResponded 18 February 2015

Dear Joan M,
Thank you for your comments. I agree that from time to time the establishments external to the resort are often very uncooperative regarding noise. Rest assured I am managing this with the local authorities.
I recommend you try our Tropicale precinct when next you travel...........its far away from the hustle and bustle of Karon.
Best Regards,
Austin

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 March 2014

As we do not possess credit cards, our initial reception was a night-mare. We arrived in the evening and had to venture into the resort of Karon to find an ATM to get enough money to supply the hotel with a deposit. The following morning we went to the two banks in Karon to cash Travellers Cheques. They wouldn't! We had to take a taxi to the next town - Patong.
Our initial room had the tiniest of balconies and was overlooked by next door's balcony. As we were staying 35 nights, we complained and were eventually relocated, three days later, to a better room. We overlooked a hillside rather than having an ocean view which we had been promised but we decided to accept it.
The staff throughout the hotel tried to be friendly but their knowledge of the English Language was generally below par. Orders for food and/or drinks was often misunderstood and even pointing to items on a printed menu did not guarantee receiving the right thing.
The food in the hotel was good with the Azure excelling with their lamb chops! The Lotus had a good bar-b-cue with good choices of salad and various burgers.
The main complaint about the hotel was, however, the noise. If you want a nice, relaxing holiday, you will find it impossible to find it here. Everywhere there was loud music being played. I asked three times for the volume to be decreased but staff thought they were being funny and turned the volume up!
The resort of Karon was also noisy. The main street was full of shops and restaurants with motorbikes parked outside. You have to walk in the busiest of roads to get anywhere. Many restaurants displayed their food outside where flies walked over the fish and seafood. Everywhere was smelly and again, all the eating places had blaring music.
The weather was the main thing though and we had hot, sunny weather all day, every day for 35 days ~ absolutely amazing.

  • Stayed: February 2014, travelled as a couple
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Thank derek760
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management77, General Manager at Centara Karon Resort Phuket, responded to this reviewResponded 18 February 2015

Dear derek760,
Thank you for you comments. I recommend for future visits you book in the Tropicale or Cabana wing for peace and quiet. The room you booked is at the front of the resort and can have noise issues from time to time.
Credit card pre authorisation is normal for all International resorts and your travel agent should have informed you about this. Sorry for the inconvenience regarding this.
I hope I will have the opportunity to welcome you here again when you next travel.
Best Regards,
Austin

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 March 2014 via mobile

We are currently staying here,
Despite some the reviews on here we think the staff are amazing! They go out of their way to help you
The staff here are always friendly and make jokes with you which as a couple in our 20s we quite enjoy

I asked for my bed to be softer and they instantly tried to solve this for me twice.

They also provide daily one way shuttles to Patong for half the price of a tuktuk which is great!!!

We have hired Mr. Owen through the hotel as a private driver he was more than accommodating and we had a great time touring with him

+ great staff, breakfast at lagoon pool is amazing, Spa on site is very relaxing, all the pools are easily accessible, short walk to beach and shops (markets, bars, food stalls)
Hotel rooms are quiet, not excessive road noise

- shortage of pool towels (go down in the morning to get a daily towel) beds way too hard (but was easily sorted) sometimes our refills haven't been stocked up (shampoos body lotions etc)

Stayed: March 2014, travelled as a couple
4  Thank Kikikiana
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 March 2014 via mobile

In November 2012, my husband and I spent our honeymoon in Phuket.
At first we thought we'd just backpack our way through the island but as the wedding drew nearer, we knew we needed a stress-free break.
Our stay at Centara Karon was spectacular.

We were welcomed with a lovely honeymoon message and cocktail and so moved by the friendliness of all the staff.
There is ample room in the bedrooms which are air-conditioned, thank goodness.
Each morning, we managed to make it down for breakfast (we suffered terrible jet lag) and were met with a spread of everything you can imagine from croissants, to fresh fruit and bacon and beans.

The breakfast is truly 5 star. We opted to spend our doors travelling around the island so we took a very short walk down from the hotel to a store hiring out scooters. Easiest way to explore the island.

At the end of the day, we were happy to splash into the hotel's pools and enjoy a cocktail in the pool.

The hotel offers amazing evening events, from Thai cooking classes to pool parties and live music. The pool party was a great way to meet other newly married couples and enjoy a cocktail and party food around the pool. The in-pool entertainment like wrestling between couples and gladiator-style games were hilarious.

We could only dream about going back.

Stayed: November 2013, travelled as a couple
1  Thank Tana_Jcbs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 March 2014

Recently stayed in Centara Karon Resort Phuket and before going found good and bad reviews on Trip Advisor. We really enjoyed our stay here, great hotel, very clean, friendly staff and fantastic location. We did do the Baht Bonanza but glad we only put £200 as we did find the hotel restaurants very quiet and no atmosphere as their are so many great, much cheaper restaurants just outside the door and preferred to go out but found ourselves tied to the hotel the last few days as we had to spend our money their as you do not get a refund. Would definitely go back to this hotel.

  • Stayed: February 2014, travelled with friends
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1  Thank Kim B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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