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“Reasonable hotel but not very attractive”

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Centara Karon Resort Phuket
Ranked #17 of 134 Hotels in Karon
Certificate of Excellence
Singapore, Singapore
Level 6 Contributor
179 reviews
92 hotel reviews
common_n_hotel_reviews_1bd8 87 helpful votes
“Reasonable hotel but not very attractive”
Reviewed 3 May 2014

This is an old hotel, and some parts have been renovated, others look rather antiquated.
AS a result, the rooms are not particularly attractive or well appointed.
The room had two smallish double beds thus a lot of space was wasted and there was no sofa or nice chairs - just two small and not very comfortable chairs.
The photos on the website are misleading as they use a wide angle lens and the rooms are not nearly as impressive in real life. Bathroom is rather plain and the shower is in the bath with no handrails (dangerous) and the taps are old and worn out, thus hard to use.
They also skimp on simple amenities like coffee.

The location is quite handy as there are a lot of restaurants and other shops nearby, yet is quiet enough to avoid the noise (unlike many places in Patong).

I like to swim laps in the pool and this is impossible as the pool is winding and more suitable as a splash pool. The music at the pool bar was very annoying - too loud and a lot of American rap and pop. I don't appreciate the fact that is was clearly audible in the room. It may be of interest to the young pool bar staff but a pain to guests.

The hotel is okay if you want a reasonably priced stay and don't want to pay for more luxury.
But I will pick something more tasteful and modern next time, and hopefully with better behaved guests (not the hotel's fault but many are pushy and uncouth).

There is also no lift - I made the mistake of carrying my own luggage and lumped it up the stairs.

Room Tip: Probably pick a more attractive hotel.
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  • Stayed May 2014, travelled as a couple
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Helpful?
Thank ClaudiusSg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management77, Manager at Centara Karon Resort Phuket, responded to this review, 8 May 2014
Dear MarkGD,

Thanks for taking the time to review us. In terms of renovations we are currently reviewing this at this present time.

Yes, our location is very handy and is in easy access to all of the amenities that Karon has to offer.

I do apologise that the pool was not to your liking, and likewise the music that is played at the pool, your comments have been duly noted.

Once more, thanks for the review.

Kind Regards,
Mark
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Melbourne, Australia
Level 5 Contributor
54 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
Reviewed 3 May 2014

My daughter and I spent a long weekend at Centara Karon Beach Resort - we had previously stayed at the Centara Krabi Resort and had expected the same level of service but we were a little disappointed. Staff not nearly a friendly - they rarely acknowledged us when we entered the hotel. I was surprised when I rang room service and asked for a bucket of ice and then was charged for it. You couldn't take pool towels out of the hotel i.e. to the beach or a tour which meant that we had to buy towels - no such problem in Krabi. I had booked a ocean view room - got very little view of the ocean. On the good side, there are lots of facilities - nice pools, a well equipped gym, good breakfast (try and get there by 9.00am as it gets really busy after that), clean rooms, reasonably quiet at night. I'd imagine it would be great for families as lots of facilities for kids. A 10 minute walk to a beautiful beach. Of the 3 days we were there we went to the beach on 2 of them and did a tour on the third (Hong by Starlight - highly recommended) and didn't use the pools. A nice break but not a great one.

  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Dale F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management77, Manager at Centara Karon Resort Phuket, responded to this review, 8 May 2014
Dear DaleMelbourne,

Thank you for your review, though I was very disappointed to read that we did not reach your expectations in terms of customer service, staff not being friendly enough, that you felt ignored and you were disappointed with your view from your room.

Thanks for recommending our facilities and you took advantage of our pools, our well equipped gym, that you enjoyed the buffet breakfast, and the clean rooms.

Our hotel is conveniently located to Karon’s beautiful beach and the other local amenities that Karon has to offer.

Kind Regards,
Mark
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Perth, Australia
Level 6 Contributor
307 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 107 helpful votes
Reviewed 30 April 2014

We stayed here as part of our friend's wedding in April. Not once did we have a pleasant experience with the staff. Breakfast was above average however make sure you don't have breakfast in the main dining hall as it was ridiculously busy...the smaller restaurant near the family pool is great. Our room, well the bed was ok and it was spacious but the bathroom didn't have any fall to drains so we were constantly flooded. There was also the brilliant walk up the stairs to our room which included a flight WAY off Australian building standards for fall - SO steep!! Location wise, we loved the hotel, if you're looking to stay in Karon.

  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Destination_wherever
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management77, Manager at Centara Karon Resort Phuket, responded to this review, 2 May 2014
Dear IshMox,
It is very displeasing to read that you did not have one pleasant experience with our staff. Perhaps if you would have brought this to the attention of our management team during your stay we would have rectified any issues. We pride ourselves on being 100 per cent customer service orientated and staff receives training throughout the year to ensure we maintain the highest of standards. As you can see from past guests’ reviews many say are our staff are indeed very good to excellent.
Our breakfast is well above average and we offer a good variety of food to accommodate all our guests. The main dining restaurant does get busy from about 8:30 a.m. onwards, and as you rightly recommend we do have a less busy restaurant called Azure which everyone is welcome to have breakfast in.
Regarding the issue with the drains with the bathroom, this is not a common problem and we will certainly rectify this immediately, thank you very much for letting us know about this issue.
Regarding your comment of our ‘steep steps’, I can assure you our hotel was built to and are yearly inspected to the required standards and specifications as per Thai law.
Our hotel is indeed in an excellent location in Karon; we are away from the main street but within walking distance of all the local amenities and of course the wonderful beach.
Thank you for your review.
Kind Regards,
Mark
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New South Wales
Level 3 Contributor
15 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 29 April 2014 via mobile

We stayed at the centara again for the second time after staying last April 2013. We stayed with a large group of 18 people this time in the lagoon rooms. The room was quite good right next to the pool and had a king bed and two singles set up inside for us as a family of four. Unfortunately we had some dramas with the aircon in last few days and had to be moved to the Tropicale area. This was stated as an upgrade and the room was nice but we missed being in our original room which was a better location with kids. The staff were quite good at getting us another room and I can't fault them for trying to help us with our aircon issues, guess these things happen.
Pool party Thursday night was a massive disappointment this time as they had one staff trying to make everyone's drink and this was a joke. We lasted about half an hour before we left and went to the lagoon pool and ordered our cocktails straight away. Yeen at the lagoon pool bar was excellent and if management read this please pass on our thanks, nothing was too much trouble for him.
As some have stated the lagoon area is noisy but if you have kids then you're used to it so its no dramas. Yes people would be in the pool at night but in two weeks I was there not once was I disturbed by anyone in the pool and I'm a light sleeper.
Overall, the centara is excellent for the money you pay, once inside the resort you're a world away from what's going on outside. The baht bonanza is a must, as it makes drinks and food a lot cheaper and they are already priced well considering you are in a resort.
If the beds were a bit softer and yes we had a topper and we didn't have the aircon drama I'd probably would have rated a 5.
We will be back again one day.

Stayed April 2014, travelled with family
Helpful?
1 Thank shell4nsw
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management77, Manager at Centara Karon Resort Phuket, responded to this review, 30 April 2014
Dear Shell4nsw,
Thank you for your feedback and on behalf of Centara Karon Resort, Phuket I do apologise for the issues you experienced with the aircon and thus having to move to the Tropicale area.
Likewise we apologise that you found the pool party a disappointment due to a shortage of servers. The Food and Beverage Manager is currently reviewing the manning at our pool parties. I will pass on your kind comment to Yeen at the Lagoon pool bar.
Additionally thank you for writing that we are excellent, that you felt you were a world away from what was going on outside the resort.
We do look forward to welcoming you back for a third time in the future.
Kind Regards,
Mark
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Wellington, New Zealand
Level 5 Contributor
48 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 29 April 2014

Our family of 8 have recently stayed at the Centara Karon Beach Resort Phuket, honestly I do not know why people complain. This place is like heaven. We will be back next year. A perfect family resort with alot of entertainment from the staff and very friendly. Our room lady Dang was amazing our youngest son grew very fond of her and would rush back from breakfast just to be with her. The resorts location is perfect and very private.

Best resort I have ever been/stayed in. Thanks to the staff and management for a wonderful stay. Only problem I had was on check out our credit card was charged three times but management is on this and sorting this out for us.

Please join the Centara 1 card, it is a great way to claim points for your return and get free wifi.

  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank RatNads6166
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management77, Manager at Centara Karon Resort Phuket, responded to this review, 30 April 2014
Dear RatNads6166,
Thank you for taking the time to write a review. I am delighted to read that you described our resort like heaven, a perfect family resort with lots of entertainment, that our staff were very friendly, that you found Dang our room maid to be amazing and that you enjoyed our resort’s privacy and location. I will be sure to pass on your kind comment to Dang as well.
We will be absolutely delighted to welcome you back again.

Kind Regards,
Mark
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Sydney, Australia
Level 2 Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 27 April 2014

First time to phuket. Highly recommend this hotel. I got a chance to see a number of other hotels and i love that this one is off the main road. Once inside the complex (it's pretty big complex too...like 4 pools, 3 resturants, full on spa centre, fitness centre etc) you can't hear any road noise...you might as well be 100 miles from civilization.

In comparison to the Movenpick in Karon beach - it's not as luxurious...but i guess it all comes down to price. I'd probably pay 10-15% more to stay at the movenpick but any more than that and it's not worth the money.

Buffet breakfast is pretty good. Albeit got a bit over it after 8 mornings of the same food, but I wouldn't really expect anything more. Big range and selection.

The room was good - we stayed in the terraces building (the building where the reception desk is) and that was good size and clean. No complaints whatsoever about cleanliness or facilities in the room or complex. You get free bottles of water everyday (even though buying bottled water cost next to nothing anyways) which is nice since you can't drink out of the tap.

You get free wifi in the Mix lounge downstairs, but we opted to pay $15 for 2 devices for a week which is more than reasonable in my opinion. And that works with wifi points across the whole complex so whether you're at breakfast or in your room or at the pool or spa you've got wifi for a week for $7.50 AUD (pretty fair).

DVD player and movie hire for a day was like $10 AUD or something so again not unreasonable. There are movies obviously on the tv as well.

Not sure if it is all the rooms, but ours had a concrete wall between our room and the next one which is nice...bit more noise privacy ;).

Pool swim up bar is awesome. Prices are pretty good. Not crazy cheap but I wouldn't call them expensive either. I think a can of coke was like 120 baht.

Check in was nice and quick - you get your bags taken up for you if you wish, you get a cool refreshing drink on arrival and a rep from the front desk will walk you to your room.

Note: you don't have to tip anyone at the hotel...everything you pay for has a 10% service charge and they split that money amongst all the workers at the end of the month. Unless of course you're feeling overly generous.

We did a yoga class at the fitness centre one morning. That sucked...because I'm an unfit slob. But the instructor was great and sweet.

Highlight was definintely the spa cenvaree at the resort. You can get lots of massages in thailand from all sorts of establishments. In terms of price, off the street are the best - but if you want service and atmosphere you can't beat the Spa Cenvaree at Karon beach. Really nice hut sort of buildings. Full air con. Awesome stack stone waterfall type showers. Robes for you to change into makes you feel like a pimp. Steam room and hot tub. Big range of massage choices. Not the cheapest..but for perspective - you can get a 2 hour massage for around 2000 baht or $60 AUD. We didn't spare much expense and went for a 3.5 hour massage that costed 3000 baht but it was an epic treatment + my nails and face have never looked so amazing (p.s. i'm a guy).

All in all very nice. If you're in Karon beach - it's either Centara or Movenpick.

Room Tip: Room 1504 has a concrete wall separating it from the next room. Ocean views are nice for a sunset on...
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  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Saba R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management77, Manager at Centara Karon Resort Phuket, responded to this review, 30 April 2014
Dear Saba R,
Thank you for providing such an in-depth review. It was pleasing to read you enjoyed our buffet breakfast, your room, and took advantage of all our facilities and amenities.
In terms of our spa I completely agree with you that the spa cannot be beaten regarding service and atmosphere, it sounds like you had a great experience.
We look forward to welcoming you back to Centara Karon Resort, Phuket in the future.
Kind Regards,
Mark
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York, United Kingdom
Level 1 Contributor
4 reviews
3 hotel reviews
Reviewed 27 April 2014

we have just returned home from centara resort karon, we found this hotel to be excellent in every way, we ate at the hotel on several nights and could not complain about the price or the standard of food , the best meals we had were at the centara much better than at local restaraunts. we could not fault the staff anywhere in the hotel everybody was polite, we ate in the beer garden and which we enjoyed the most . take advantage of the baht bonus very good. before we went to the centara I joined centara 1 which gave me free wifi,
The resort of karon is much quieter than patong but theres plenty to do there
The hotel is 5 minute walk from the beach and 1 minute from the nearest bars
While your there go to the spa on the resort a bit pricey but fantastic service OVERAL excellent hotel and resort

Room Tip: we stayed in the terraces other people on here say can be noisy we were there for sonkran festival...
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  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank andy c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management77, Manager at Centara Karon Resort Phuket, responded to this review, 30 April 2014
Dear andy c,
Thanks for the review and it is nice to hear that you found our hotel to be excellent. I agree that our food is to a very good standard and our prices are very competitive, the local restaurants cannot compare to our Lotus and Azure restaurants and our delicious BBQs we have in the beer garden that consist of local seafood and prime Australian beef.
Excellent to read that you took advantage of our Baht Bonanza, the Centara Card1 which gives you free WIFI and our spa which does offer a fantastic service that cannot be compared to the high street. And yes our location is located away from the high street noise though close enough to the amenities.
We look forward to seeing you again in the future.
Kind Regards,
Mark
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Centara Karon Resort Phuket

Property: Centara Karon Resort Phuket
Address: 502/3 Patak Road | Karon Beach, Karon, Phuket 83100, Thailand (Formerly Central Karon Beach Resort)
Region: Thailand > Phuket > Karon
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Airport Transportation
Hotel Style:
#5 Business Hotel in Karon
#6 Top resorts Hotel in Karon
#9 On the Beach Hotel in Karon
#10 Spa Hotel in Karon
#15 Family Hotel in Karon
#16 Luxury Hotel in Karon
#18 Romantic Hotel in Karon
Price Range (Based on Average Rates): £
Hotel Class:4 star — Centara Karon Resort Phuket 4*
Number of rooms: 335
Official Description (provided by the hotel):
At the heart of Karon Town, with an abundance of eateries and entertainment options at its doorstep and Karon Beach a short stroll away, the resort is perfectly located to experience the many facets of Phuket. As a destination in its own right, Centara Karon Resort Phuket fulfils every holiday aspiration, from pure bliss at Spa Cenvaree to active holidays and family fun with activities galore, yoga sessions, three swimming pools, waterslides and a kids’ club. This four-star resort, laid out within beautiful gardens backed by green hills, is comprised of four very distinctive residential zones. Couples and small families will find the rooms and Honeymoon Suites at the Terraces a comfortable retreat, and enjoy the option of ocean view or a private outdoor Jacuzzi; while families and groups of friends are spoilt for choice with spacious guestrooms set moments away from the waterslide and games of the Lagoon pool. The generously-sized one- and two-bedroom Cabanas feature a private terrace with a plunge Jacuzzi. As a fun place for families, the resort has a kids’ club with daily activities and three expansive swimming pool areas complete with three children’s pools for the younger ones to splash in, two waterslides and pool games. Pool parties are held regularly, and other activities include tennis and football. The resort also has two restaurants, a sports bar, and three swim-up pool bars A scheduled shuttle service takes guests from the resort to Patong, and Phuket International Airport is reached in less than one hour. ... more   less 
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Also Known As:
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Centara Karon Hotel Phuket
Centara Hotel Karon

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