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Centara Karon Resort Phuket
Ranked #17 of 135 Hotels in Karon
Certificate of Excellence
Reviewed 17 June 2014 via mobile

This place was great all the staff were very friendly and helpful. I had only booked a cheap room before we arrived but was going to recieve a refund from hotels.com due to there price match guarantee policy and the hotel advertising a cheaper rate a couple days before our stay.
We arrived at about 10am & we recieved a cold towel and a nice refreshing drink straight away which was nice after a long flight. The receptionist advised us that the room we booked wasn't ready yet and didnt have much of a view because it was facing the parking lot and if we paid an extra 3000bht we could upgrade to a nice ocean view room which would be ready immediately for us to check into I agreed to this and was very pleased I did the view was amazing to say the least and the free buffet breakfast had alot of variety. The grounds are massive with 3 pools, tennis courts and fitness centre with muay thai trainers at a extra daily charge they can help u train otherwise the gym was free.. there are many shops near. I found an awesome tattoo artist down the road bongkarn cong is his name theres also a little hidden market down the road and karon seafood was our main eatery while we stayed there... theres pleanty of thing to keep children occupied as well as kids club if u should need a break from your children.. will def be going back and staying here next time im in Phuket....

Stayed: June 2014, travelled with friends
1  Thank Lucy B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management77, Manager at Centara Karon Resort Phuket, responded to this reviewResponded 18 June 2014

Dear Lucy B,
Thank you very much for your kind comments, it is very much appreciated by our dedicated staff here at Centara Karon Resort.
Yes, we do indeed pride ourselves on our staff being very friendly and helpful, thus I am delighted to have read that you received a great reception by the Front Office. I also concur that a refreshing cold drink and a cold towel after a long flight is really nice, I am pleased you enjoyed the service.
I am happy to hear that you were pleased with your upgrade; you enjoyed our fabulous international buffet breakfast, which most definitely has lots of variety.
Yes, our grounds and facilities are absolutely wonderful. All our guests are welcome to use the three swimming pools, tennis courts, and Fitness Centre where Khun Bird and his team offer personalised Muay Thai training, yoga and other activities, the gym is free of charge of course. The Kids’ Club, is also another additional facility that we offer, parents may leave their kids to play, whilst enjoying a relaxing cocktail or two around the pool bar.
In terms of location, we are next to all the amenities Karon has to offer, the twice weekly market at Karon Temple for example is just a 5 minute walk away.
We look forward to welcoming you back to Centara Karon Resort in the future.
Best Wishes,
Mark

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1,920 - 1,926 of 3,875 reviews

Reviewed 17 June 2014

Our expectations of the Centara karon resort in Phuket poised greatly with excellent service personell,cleanliness of the rooms,quality ammentities of all the manacured gardens,3 pools and cenvaree.we would like to thank,duke,the duty manager,Pooky,Pooh,BB,Deen,and all the staff with such expertise in hospitality,such pleasure,highly recommended.

  • Stayed: June 2014, travelled as a couple
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Thank Keven R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management77, Manager at Centara Karon Resort Phuket, responded to this reviewResponded 18 June 2014

Dear Keven R,
Thank you for taking the opportunity to review us and writing such a nice review.
I was delighted to read that you found our service to be excellent, we do strive for one hundred per cent customer service satisfaction. I’ll be sure to pass on your kind words to Duke, Pooky, BB and Deen who all do a tremendous job in their respective roles.
Yes, our rooms are spotlessly clean, housekeeping do a brilliant job of maintaining our exceptionally high standards, the gardens are immaculate, this is due to our superb gardening team, the engineers do a sterling job of ensuring the pools are cleaned daily, our spa is simply heaven.
We look forward to seeing you back here at Centara Karon Resort, make no mistake we’ll be working even harder to give the very best possible customer service.
Best Wishes,
Mark

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Reviewed 17 June 2014

We stayed for a week just recently (June 2014) and can't complain about the customer service. The staff are lovely and are always willing to help with any query.

But I have never stayed in a place with so many maitenance issues (4 star hotel?). Our toilet blocked three times. Not to get into the details, but we were flushing nothing out of the ordinary. A piece of the bath plumbing fell off and had to be repaired. Our sliding door to the balcony didn't shut properly resulting in mozzies being able to have free access. Yes the hotel do provide you with mozzie spray but you can't keep this on you 24/7, especially when you are asleep. Also all the noise from the pool area flowed through the room thanks to the doors not shutting properly. The curtain rod was coming off the ceiling and the air conditioner had a really bad odour to it at times. To top it off, our room had a door into the next room that was not lockable, so anyone next door could just walk in to our room. Not very secure. This was room 2221.

Apart from that, the resort was a good place to stay, in a great location. The pool area was nice, but very loud at times. Breakfast was good, a decent variety to choose from. I don't know about the 5000 baht deposit...seemed a bit excessive and we were not told about this until check in. The centara card is a great option for free wifi access, but even the wifi suffered many drop outs resulting in us not being able to use it.

3/5 is probably accurate for this place. Again, the staff are lovely and should be proud of their work.

I don't agree with happy hour drinks prices not including the 17% extra service and tax charge. Watch this because you may be ordering a 100 baht drink but you will be billed a bit more. What is the service charge for if I am at the bar getting the drinks?

Room Tip: Rooms in lagoon wing will be loud as they surround the kids pool.
  • Stayed: June 2014, travelled with family
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1  Thank Al P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management77, Manager at Centara Karon Resort Phuket, responded to this reviewResponded 18 June 2014

Dear Al P,
I was delighted to read that you were very happy with our customer service, I’ll be sure to share your kind words with our staff.

However, I was very unhappy to read of the issues you had with your room, these issues are totally unacceptable, please be rest assured I have passed on your comments to the General Manager who will insure that these issues will be resolved.
Yes our grounds and amenities are really nice, so I was pleased you enjoyed them. Likewise the international buffet is absolutely splendid.

The 5,000 Baht deposit is to cover any incidentals, this is inline with our company policy.

Yes, being in Thailand means that the WIFI signal is not always consistent, Thailand is still in the process of changing over to 4G, thus we all experience connectivity issues.

All hotels in Phuket are subject to a local government tax and service charge. Now considering the prices of cocktails, a small service charge does not make a great difference to the bill, considering your cocktail has been served by one of our highly trained bartenders and your drink is served in a wonderful setting.

Thank you for the review, we hope to see you back at Centara Karon Resort in the future.
Best Wishes,
Mark

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Reviewed 16 June 2014

Stayed here for 9 nights in June.

When we arrived we were greeted with drinks and shown straight to our room.
We stayed at the Terraces- lovely spacious room- big comfy bed, clean bathroom etc.

Breakfast was great- lots of variety and regularly replenished.
We ate at Azure restaurant on the day we arrived as wanted a quick snack- very nice, excellent service and food.
However we were very disappointed with the service in the main restaurant Lotus. We went on a Monday which is a all you can eat night- more like all you can find. No food- people were queuing for ages for minimal amounts of food to come out. Also ordered drinks which took 20 minutes to arrive, and when they did they were wrong. We spoke to the manager who was very good and did refund us the money. we stuck to eating in the lovely local restaurants for the rest of our trip.

Spent a few days by the pool- which is great.
Apart from this we spent most of our time out of the hotel in local restaurants.

Overall nice hotel- bit stick to eating out in local restaurants.

  • Stayed: June 2014, travelled as a couple
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Thank Flora89
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management77, Manager at Centara Karon Resort Phuket, responded to this reviewResponded 18 June 2014

Dear Flora 89,
Thank you very much for the review, it is appreciated.
I was really pleased to read that you enjoyed your Terraced Room, you found it to be spacious, with a big comfy bed and a clean bathroom.
Our international buffet breakfast is excellent, so I was really pleased you enjoyed it. Likewise the food from the menu in our Azure and Lotus Restaurants. I was disappointed to read that you did not get the service you rightly expected from one of our themed buffet nights, this is totally unacceptable and our Food and Beverage team will be working hard to ensure that this does not happen again. Though the service was not up to standard, I was happy to read our Manager rectified the situation by offering you a refund.
If you decide to return to Phuket in the future, we’ll be delighted to welcome you back to Centara Karon Resort.
Best Wishes,
Mark

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Reviewed 16 June 2014

Have recently returned from your 4th visit to Centara Karon Resort, Phuket Thailand. The staff are wonderful especially Yulia at Guest Services. We were originally given a suite, which in itself was and upgrade, but unfortunately was right over the new Beer Garden area and much too noisy. Yulia arranged for us to be moved to the Tropicale building at no extra cost. Wonderful room. Plenty of restaurants outside. Pool areas great.

Room Tip: We have on past visits stayed in the Terrace building, but this time we were moved to the Tropicale...
  • Stayed: May 2014, travelled as a couple
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Thank Anne H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management77, Manager at Centara Karon Resort Phuket, responded to this reviewResponded 19 June 2014

Dear GASJMA,
I am delighted to read that this was your fourth visit to our hotel, and you left very happy with the service you experienced.
Yulia does a wonderful job in Guest Services, I was therefore very happy to read she was able to help you move rooms from the Terraced building to theTropicale. I am delighted that you found the room wonderful, absolutely splendid.
We look forward to inviting you back for a fifth time next year when you decide to return to Phuket.
Best Wishes,
Mark

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Reviewed 16 June 2014

Value for money (actually to be frank you get more than what you pay for). Nice property, good staff and great location. 5 min walk to the Karon beach. With 3 swimming pools, kids slide, Kids club and lots of activities this is highly recommended for family vacation.

  • Stayed: June 2014, travelled with family
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1  Thank mohitsham
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management77, Manager at Centara Karon Resort Phuket, responded to this reviewResponded 19 June 2014

Dear mohitsham,
Thank you for your review and your kind comments.
I was very happy to read that you felt you received real value for money, and even a little extra. Our property is indeed nice, we have good staff and we are in a great location.
Yes, our swimming pools are great, the kids’ slides are really popular and likewise the Kids’ Club, which ensures kids never get bored.
We look forward to seeing you back here at Centara Karon Resort.
Best Wishes,
Mark

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Reviewed 12 June 2014

When we first arrived we where greated by fantastic staff here at this resort. However we where gi en a terrace room on the 2nd floor on the street side, did not enjoy this room as it was too noisy for us. My husband went down and ask to change rooms, came back after paying for an upgraded room and told me that we where moving to another room and in two days have to move again. At this stage I didn't care. After two days I was happy to stay in the room we had which was nice, anyway we moved to an upgraded room as it had been paid for. Unfortunately we had a young family next to us in the new room and one of the kids cried in the early hours of the morning, but as a restful holiday is what we came, we moved again.
The staff where very sympathetic to our needs however it did cost us more than planned and meant we couldnt do everything thing that we had wanted to do.
We so far have been here for 8 days and leave in 2, we have enjoyed our stay, restaurant food is excellent, food out on the streets is okay.

Room Tip: Lagoon rooms great for families, Terrace rooms are good on higher levels if noise is an issue.
  • Stayed: June 2014, travelled as a couple
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1  Thank Gail E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management77, Manager at Centara Karon Resort Phuket, responded to this reviewResponded 13 June 2014

Dear Mumziebear,
I was delighted to hear you were met in reception by a fantastic greeting from our staff. Regarding your upgrade I was very pleased to read our staff was able to accommodate your wishes on two occasions by giving you a room that was much quieter, I do also apologise for any inconvenience caused.
Yes, I concur and likewise find our restaurant food to be excellent, our chefs do a fantastic job of preparing food from the finest of fresh ingredients, they work extremely hard to ensure the food is of the highest standard whether it be in our Lotus Restaurant, Azure Restaurant or the Beer Garden.
I would like to take this opportunity to wish you and your family a great end to your holiday, please do not hesitate in contacting us for any further assistance you may require.
On behalf of the management team and staff we thank you for writing such a nice review.
We look forward to inviting you back to Centara Karon Resort, Phuket in the future. I will also take this opportunity to wish you a safe trip home.
Best Wishes,
Mark

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Additional Information about Centara Karon Resort Phuket

Address: 502/3 Patak Road | Karon Beach, Karon, Phuket 83100, Thailand (Formerly Central Karon Beach Resort)
Region: Thailand > Phuket > Karon
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Airport Transportation
Hotel Style:
#5 Business Hotel in Karon
#6 Top resorts Hotel in Karon
#9 On the Beach Hotel in Karon
#10 Spa Hotel in Karon
#15 Family Hotel in Karon
#16 Luxury Hotel in Karon
#18 Romantic Hotel in Karon
Price Range: £23 - £172 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Centara Karon Resort Phuket 4*
Number of rooms: 335
Official Description (provided by the hotel):
At the heart of Karon Town, with an abundance of eateries and entertainment options at its doorstep and Karon Beach a short stroll away, the resort is perfectly located to experience the many facets of Phuket. As a destination in its own right, Centara Karon Resort Phuket fulfils every holiday aspiration, from pure bliss at Spa Cenvaree to active holidays and family fun with activities galore, yoga sessions, three swimming pools, waterslides and a kids’ club. This four-star resort, laid out within beautiful gardens backed by green hills, is comprised of four very distinctive residential zones. Couples and small families will find the rooms and Honeymoon Suites at the Terraces a comfortable retreat, and enjoy the option of ocean view or a private outdoor Jacuzzi; while families and groups of friends are spoilt for choice with spacious guestrooms set moments away from the waterslide and games of the Lagoon pool. The generously-sized one- and two-bedroom Cabanas feature a private terrace with a plunge Jacuzzi. As a fun place for families, the resort has a kids’ club with daily activities and three expansive swimming pool areas complete with three children’s pools for the younger ones to splash in, two waterslides and pool games. Pool parties are held regularly, and other activities include tennis and football. The resort also has two restaurants, a sports bar, and three swim-up pool bars A scheduled shuttle service takes guests from the resort to Patong, and Phuket International Airport is reached in less than one hour. ... more   less 
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Also Known As:
Centara Karon Resort Phuket Hotel Karon
Centara Karon Hotel Phuket
Centara Hotel Karon

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