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“3 weeks Stay in Nov as a couple”

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Horizon Karon Beach Resort & Spa
Ranked #20 of 134 Hotels in Karon
Certificate of Excellence
London, United Kingdom
Level 5 Contributor
68 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
“3 weeks Stay in Nov as a couple”
Reviewed 2 December 2013 via mobile

Not the 4 star hotel as shown on the label. But it's a nice relaxing hotel so certain things don't bother you and certain things do.


Positives:

10/10 bell boy/concierge staff were extremely helpful, more than reception staff at times. Well they spoke better English than the front desk staff which was odd. Pan & chai you guys are great.

They do try very hard to get things done for you which I appreciated.

Great Indian restaurant and both the morning and evening chefs were great. Good food and as a veg it hit the spot and the food was cooked how I wanted it !

Free shuttle bus to the sister hotel in patong is a great help and will save you £8 each way !

Very close to the beach and relaxing it was !

Tuk Tuk service was helpful after shopping, pan or chai the drivers would take us direct to our room. Great guys ! Miss them.




Negatives:

Little annoyed as when I booked via expedia and checking online it shows the hotel as a 4 star rating that's far from the truth it's a great 3 star. It does not offer the facilities or services that a 4 star would. So please let this be clear !

Worst room service food ever and a total rip off to go with it.

Very very bad shower facility water comes through and makes the whole room wet. Not great !

House keeping is done to a very minimal nothing is replenished unless you ask for it.

Very bad wifi in the room especially annoying when you pay daily high rates to use it. Now if this was a 4 star hotel the wifi would have been free ! Point taken "right"?

We spend 3 weeks there not once was we asked if we are enjoying our stay etc.

Reception staff don't speak much English "great" ! Always ask to talk with a manager !

Not a wheel chair friendly hotel steps and stairs everywhere. And no lifts.

Repetitive breakfast daily "boring"

Food and drinks at the poolside at high prices.

Not many sun beds for guests !

I stayed 3 weeks and in our room I accidentally broke a glass which I was charged for. I mean come on I stayed 3 weeks spend hundreds on food & drinks used the spa plus tips to staff daily etc and a bill for a broken glass. Joke !

Nothing is free in this hotel everything comes at a charge. I would not pay the price that I paid for this hotel again in the future.

When booking my 3 week stay expedia put in a request to the hotel. Honeymoon couple possible up grade with a late check out. Neither were granted. And paid more for a few hour extension on the room. No give way. And that was dealing with Emmy the manageress.

My pros and con write up comes from our personal experience. We are world travellers so we believe in speaking from the heart.
My negative list out weights the positive, but do rest assured we did have a pleasant stay and we left relaxed, great location close to all you could need. We hope you guys find our experience helpful.


Stayed November 2013, travelled as a couple
Helpful?
6 Thank Mani L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (388)
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  • Chinese (Simplified) first
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  • English first
  • French first
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English first
Sydney
1 review
Reviewed 25 November 2013

We stayed 12 days, 11 nights at this hotel and we thoroughly enjoyed it. The staff were friendly and very helpful. We cannot fault this hotel. The shuttle bus to Patong was very handy & having the tuk-tuks to take us down the hill was great. The food, the staff, hotel front desk were great & even though it rained for a few days there was always something to do. Highly recommended & our children had a ball. The pool was never too crowded, the gym was well equipped and we would stay again at this hotel next time we visit Karon Beach. Loved it!!!

  • Stayed September 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Steve C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sydney, Australia
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 22 November 2013

I spent 9 nights at this hotel and enjoyed every minute of it...the staff are polite & helpful & very friendly. Had the best poolside massage! The free shuttle bus to Patong was very useful. The gardens are beautiful, the gym great, the food extensive with the best Indian curry nightly. The Prestige Club is superb if you want a child free holiday and quiet poolside reading! Would recommend this hotel.

Room Tip: The Prestige Club has huge rooms with pool going up to bedroom doors on ground level, free wi-fi, in...
See more room tips
  • Stayed October 2013, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank julie v
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level 2 Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 21 November 2013 via mobile

Stayed 7 nights Nov 2013
Family 2 adults 2 kids 13,9 yrs

Location : Perfect between Kata and Karon
Rooms: Superior overlooking Pool clean, comfortable,quiet. Note beds are comfortable not hard as previous reviews stated.
Bathrooms: Showers don't leak its the design that causes excess water to spill off to the sides (because water sprays off your body).
We used the beach towels to soak up the excess.
Gym: well equipped, well serviced overlooks the child care area. Opens 6am and they will open earlier if they noticed early birds like myself.
Restaurant /Breakfast: great variety everything you could imagine. Still don't understand why earlier reviews people were disappointed! What more do they expect??
Pool/Facilities: clean and quiet
Reception/Concierge: Ok but dissapointed with pool towels which were requested for our day trip to Phi Phi island unfortunately waited 1hr on housekeeping to supply which delayed out driver and passengers to the port. Sorry to those we inconvenienced.
Overall experience: Karon Beach is the best location personally. Taxi hire its best to find one driver and exchange numbers.
The banana pancake guy - Mohammed at the bottom of the hill from Horizon is a must.
The hill isn't that bad seriously:)
Restaurants to visit Two Chefs and the Boathouse Wine and grill at Kata.
L•o•v•e t•h•a•i•l•a•n•d

Stayed November 2013
Helpful?
3 Thank Branx11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Melbourne, Australia
Level 2 Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 13 November 2013

We stayed here for 6 nights at the privilege area. Was very average - You upgrade for the room size this is it. The pool was very stinky, didn't spend much time at all there. The room was excellent - very spacious. The buffet breakfast was disappointing and the 2 hour drinks each day was a let down. Front house staff were good but concierge was disappointing.
Would not stay here again.

  • Stayed November 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank reedz10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level 2 Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 13 November 2013

My wife and I arrived late at night and were really nicely welcomed by the receptionist that greeted us by our names before anything and made sure to take our luggages to the room. We spent 8 nights in a big room with the biggest closet we have ever seen in a hotel room. Staff are fantastic, really attentious and kind, breakfast good, dinner ok, location really good. Yes there are a few stairs but really, are you that lazy to make a complaint about it.. and If you really have a health problem, mention it and stay on the ground floor, simple. It was truely a gorgeous room made more special by the creative house keeping people, walking in to find roses, flowers and rose petals scattered around with a really nice and romantic bed. Very spacious bathroom.
The pool is cleaner than the tap water you guys drink in australia, pool bar with cocktails at around 6 dollars and cheaper in "happy hour" time. The fitness center has the same, if not better, equipments than top gyms in Australia. So, in a general review, the price you pay and what you get, ridiculous good. Totally recommend and we'll be back for sure.

  • Stayed October 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Renato C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sydney, Australia
Level 4 Contributor
39 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
Reviewed 13 November 2013

Upon arrival at the Horizon we were upgraded to the privilege club wing. We had a spacious room and bathroom overlooking the large pool. As part of our upgrade we had free wifi and access to the privilege club pool. Wifi did not work in the room, but I was able to access wifi in the foyer.
The hotel is located up a rather steep hill about 150 metres from the beach. For those who might struggle with the walk, there is a free shuttle up and down the hill.
The hotel also provides a free shuttle into Patong and back 4 times a day. Otherwise, it's going to cost you 400 baht each way for the trip In a tuk tuk.
One of the best things about this property is the location. The hotel is on the border of Kata and Karon. Turn left at the beach towards plenty of dining options in Kata, or, turn right towards more casual dining options in Karon. There is a very good kiddie-themed restaurant (Dino's) if you take the left hand option. Outside this restaurant every night is a cute baby elephant and you can buy 20 Baht's worth of bananas to feed the elephant. Another good restaurant is Kampong Kata Hill.
Another really good thing about the Horizon is it's staff. The breakfast staff in particular are really friendly and courteous. There are many breakfast options catering to all tastes and cultures.
All on all, I thought the hotel was a good choice for couples of all ages and definitely families. The hotel was central to the action and we had a very relaxing time. Just one note, the beds are hard, but this is a feature of beds throughout Thailand.

Room Tip: Try and get into the privilege wing for a spacious room with big balcony and sun lounges.
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  • Stayed November 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Kay2210
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Horizon Karon Beach Resort & Spa

Property: Horizon Karon Beach Resort & Spa
Address: 3 Soi Karon, Soi 2 | Karon Beach, Karon, Phuket 83100, Thailand
Phone Number:
Region: Thailand > Phuket > Karon
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Airport Transportation
Hotel Style:
#9 Top resorts Hotel in Karon
#13 Spa Hotel in Karon
#19 Family Hotel in Karon
#19 Luxury Hotel in Karon
#23 Romantic Hotel in Karon
Price Range (Based on Average Rates): £
Hotel Class:4 star — Horizon Karon Beach Resort & Spa 4*
Number of rooms: 160
Official Description (provided by the hotel):
Do you want to enjoy a luxurious, fabulous yet affordable vacation in Phuket by the beach? Indulge yourself in this beautiful, upscale resort with spa facilities at affordable prices. The resort is surrounded by nature and is spread over 16,000 sqm. of land and is like your own private paradise. Shops and restaurants are within easy walking distance, and its more relaxed and quiet setting is the preferred choice of families and couples. ... more   less 
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Also Known As:
Horizon Karon Beach Hotel Karon
Horizon Karon Beach Resort And Spa
Horizon Karon Beach Resort & Spa Phuket

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