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“Nice resort”

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Secret Cliff Resort
Ranked #100 of 132 Hotels in Karon
Sydney, Australia
Level Contributor
156 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 88 helpful votes
“Nice resort”
Reviewed 26 July 2014 via mobile

The resort itself is nice. Clean rooms and friendly staff.
There are a few negatives but nothing too bad.
The resort is split in 2 by the very busy main road but the resort offers a golf buggy to safely transport you between the 2 sides so no real drama.
The resort itself is on a cliff with beautiful views towards karon but this means that a taxi is needed to get to karon or patong.
The restaurant staff were super friendly and got the chefs to cook us meals 'Thai style and spicy'. The food was great but about 3x pricier than you can find in the towns. But after paying for taxi works out the same in the end.
Pool area in top part of resort small which in peak season could be a problem. The beaches in karon and patong are not nice compared to other islands
Keep an eye on your mini bar usage as I am sure we were overcharged and also make sure all towels are replaced each day as one of our group was nearly charged for a missing towel at check out. I think this is a usual kind of Thai scam but just be aware. We were told the maid would have to pay 1500baht for the 'missing/not replaced' towel and told she only makes 400b a day. Guilt trip to pay up.
There's better and worse places in Phuket but for a week relaxing all was good for us

Stayed July 2014
1 Thank yellowboxfish10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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English first
Level Contributor
25 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 25 June 2014

Positives: Nice hotel lobby and nice restaurant location (views) but expensive for a meal (650thb+ for a main)

Terrible location to stay - 300 baht to get a tuk tuk to patong or karon each way and it's too far to walk.
Terrible shuttle bus service(goes once a day) and only picks up from patong once at 5pm.
Deluxe room with a sea view has a tiny glimpse of ocean and mostly looks at a terracotta roof. Queen size bed is 2 single beds pushed together.
Very small pool.

Overall: There are much better hotels in Patong and Karon at a similar price range. Do not recommend staying here.

  • Stayed June 2014
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4 Thank Calthoms
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers are raving about these Karon hotels

Weston-super-Mare, United Kingdom
Level Contributor
79 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
Reviewed 3 June 2014

Stayed for 3 nights in May 2014 in a twin with sea view. We booked a garden view, but were upgraded when we arrived!

The resort is on a cliff overlooking Karon Beach and the Andaman Sea. It was gorgeous! (The cliff-side location means there are lots of stairs and hills though, so not great for some, but we found it fine)

We had a lovely room. Huge deck outside, spacious bathroom (no shower screen though), lots of natural light and very comfy beds!

We ordered room service a couple of times, and it was always lovely. Not hugely expensive for a 4 star resort, which was a nice surprise!

There is a free shuttle from the hotel to Patong Beach or Karon Beach everyday, and they'll pick you up from Patong in the afternoon but not from Karon. A tuk tuk from patong to the resort is around 150baht.

The pool is tiny and always shaded, due to the foliage! Nowhere to sunbathe really, but with the free shuttle to the beaches nearby, it's not a huge problem.

Gorgeous views from the restaurant, the reception area is lovely and the staff were very helpful - if a little slow to check you out!

Would stay again!! :)

Room Tip: Book a sea view if you can - absolutely amazing views!!
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  • Stayed May 2014, travelled with friends
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Thank pinkgem_gem
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jyvaskyla, Finland
Level Contributor
36 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed 3 June 2014

There is a secret cliff VILLA and a RESORT. They are sister resorts but I stayed in the Villa. Reception was good, clean and airy but lots of bugs which is normal considering its a resort. Villa itself was fine but there were really TONNES of insects and lizards each night. Villa/resort is just opposite each other and it is VERY accessible because it is right in the middle of Karon and Patong Beach.

Staff were really friendly. Good swimming pools (at least to us). They were also thoughtful enough to have umbrellas and a bag with towels for us to bring out and use in case we are going island hopping or relaxing at the beach.

Main thing: room itself seemed rundown with the toilet roll holder breaking and the sink almost breaking apart and also the faulty balcony door. However, good service and accessibility made up for it. Also, it was really clean, the floors/beds and all so it was good enough for us :)

  • Stayed June 2014, travelled with friends
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2 Thank millydred
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bengaluru, India
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 25 May 2014

We arrived here frm Krabi early evening on 12th may & on th same night our room in Secret Cliff Villa hd to b changed as th AC & geyser wasnt workin even aftr the hotel electrician tried to fix it. We were then “so called” upgraded to another room but the amenities in both the rooms & also the room size were no different. Now to our bad luck the AC in the new room was also not cooling sufficiently. The electrician again came n tried to fix it but of no use.
May in Phuket is quite hot n humid & in this we hd to sleep that night without a proper AC. Not to forget we had an infant with us who also cldnt hv a peaceful sleep.

Next day when we tried to report this to the front officer manager, she took us to the room, stood just below th AC & said that it is working properly n on being asked upon how they are going to compensate the previous night's bad experience, said that they hv already upgraded us to a better room. I was little shocked by her rude n uncurtious behaviour.

The 2nd night also became quite unbearable as th AC was still functioning the same way.
Frustrated i called the reception n they send mr. Nadeem n ms. Anna to check the matter. Mr nadeem hd also accompanied the front office manager when she hd come to check th AC in th morning.
To my utter surprise, they first suggested to change the room once again to which i got very angry. They even acknowledged infront of the electrician that th AC is faulty in the room. Then they offered us a brand new table fan to use alongside th AC in the room n appologised for all the inconvenience that we had to bear.

This is a very scenic property but i was very annoyed by the attitude of the front office manager n the way she handled my issue. On top she wasnt even cooperative to let us check out 2-3 hours after the scheduled chk out time as i hd demanded this to compensate fr the inconveniences we had.
The rest of the staffs were quite good n helful especially someone like mr. Nadeem, anna, tak tak n th rest.

When i hd booked this hotel i did see a lot of reviews talking about poor service standards of this place & inspite my wife's suggesstion to cancel this i still went ahead. But while staying there i realised that all these are so true.
I strongly recomend the management to relook at their hotel's service standards n do something to improve it else dissatisfied customers who will never want to return to you.

Room Tip: Villas on the upper deck hv very nice view of the sea
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  • Stayed May 2014, travelled with family
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1 Thank SujoyGhosh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
72 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed 15 May 2014 via mobile

Stayed here for five nights as we wanted to stay just away from patong but be nearby.
We arrived after the check in time of midday and we still had to wait for our room. It took about half an hour (not what we wanted after travelling from pai in the morning).
Our bags were strapped into their golf cart and we were taken over the road to their other rooms. We booked the room through booking.com and this did not mention that the rooms were not part of the main hotel. We also noticed the drop in quality with our room to the reception. I looked over our booking and not once does it mention that you will be over the other side of a busy road.
This is clearly a misrepresentation by the hotel as I feel they would have a lot less bookings if this were to be made clear.
The room we had was tired and in need of a makeover. The shower wasn't screened so using the bathroom was a risk after either of us showered.
The stairs to get to our room were very steep and there wasn't a rail to hold on to. When it rained this was quite dangerous as both of us found out. I slipped quite badly and cut my wrist open. Upon reporting this to the front desk they laughed at me. They did provide bandages but no record of this was taken.
Being in the middle of karon and patong meant that there was basically a mafia style hike of prices for food, drink and taxis.
We did pay for breakfast at the hotel and it was so so. We did eat dinner once as we spent the whole day at the hotel and by the time you've paid for a taxi there and back you would end up in a McDonald's to justify the unnecessary excursion.
The dinner again was pretty poor for the price.
The service was again pretty poor, half the time the staff couldn't care less if you are enjoying your stay. They stand around and do very little (from what we saw). The cleaners always seemed to forget to replace things like shampoo or towels. However it seemed the day we checked out that we found a lady on the front desk who was the biggest Brown nose ever. Asking us questions she didn't want to know the answer to. Only then did she seem to show some form of sincerity when she noticed my cut.
All in all I felt it was a little too late.
My advice find a hotel closer to patong where you can probably get there with a ten min walk. Avoid this hotel as they couldn't give a rats if you enjoyed your stay or not. Total con all in all.

Stayed May 2014, travelled as a couple
1 Thank rossf2012
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Antwerp, Belgium
Level Contributor
18 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 14 May 2014

Booked on Bookings.com: bungalow with sea views.
To 1AM we got a 'room' on the other side of the resort , Mold everywhere , dirt , dirty, and facing a corrugated iron roof . Back to reception . A lot of ringing between clerk and manager , after 1000x sorry and we have no other room and blablbla we got the guarantee that this night was free , free breakfast and a spa as compensation, finally said yes because it was 2AM . The next thing to 14h we got our new room .
when checking out the next morning at 7AM we were told that they knew nothing of the compensation . I called the same manager who said that this was not true , when I said I was not going to pay the room told the receptionist with a smile : it's allready charged at you're credit card ma'am.
I have never been treated so and have never experienced ! When I said I was on every website that I knew was going to write a bad revieuw she said with the same smile " you do that " We are sorry that we had to leave really early had I waited for the manager and I had called the police ... Do Not stay here!!!

  • Stayed April 2014, travelled as a couple
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5 Thank kathleen v
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Secret Cliff Resort

Property: Secret Cliff Resort
Address: 707 Patak Rd. | Karon Cliff, Karon, Phuket 83100, Thailand
Region: Thailand > Phuket > Karon
Bar / Lounge Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Airport Transportation
Hotel Style:
#47 Spa Hotel in Karon
Price Range (Based on Average Rates): £
Hotel Class:3.5 star — Secret Cliff Resort 3.5*
Number of rooms: 139
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Also Known As:
Secret Cliff Resort & Restaurant Hotel Karon
Secret Cliff Resort And Restaurant
Secret Cliff Hotel
Secret Cliff Resort Phuket/Karon

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