The apartment was superb, very modern, clean and comfy bed. The pool is amazing. Secure parking is provided by the apartment complex. The agency communicated poorly. We arranged to check in at 2pm but had to wait 1hr 20 mins for the room to be made ready. There was no apology. Please check other reviews on booking.com of the service provided by Favstay.
We loved our stay The Base Downtown. The condo and pool were lovely. We even had our own washing machine, which was nice. This condo is away from the party scene of Patong Beach, which is good for relaxing. The Royal Marina and Tiger Kingdom were short drives away. We were within walking distance of Central Festival Mall in Phuket. Construction was going on nearby, but we didn't hear it once. The staff was very friendly, helpful, and easy to work with. We would definitely stay there again if we return to Phuket.