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“It should be good but....”

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I Pavilion Phuket Hotel
Ranked #57 of 88 Hotels in Phuket Town
Adelaide, Australia
Level Contributor
35 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
“It should be good but....”
Reviewed 27 July 2012

This should be a good hotel but there is no effort put into it. The basic building is great but I don't think any maintenance has been done on it since it has been built. We got it at a good price and it is Tsunami safe because of it's location which might explain it's almost 99% Japanese occupancy.

Positives:
Spacious rooms, nice furniture, good drapes, good air-conditioning, good housekeeping, nice views, cheap pricing, tsunami safe.
There is Wi-fi in the lobby (can't get in rooms) and the very old TV did have a large selection of cable channels.

Negatives:
Taxi drivers have no idea where it is, no-one understands the address and it is 28kms (about an hour drive) from the airport.
There are no basic shops within reasonable walking distance of the hotel.
Almost none of the staff speak any English at all.
The common areas are dirty and the windows look as if they have never been cleaned.
The rooms smell musty, much of the decor is tired and there are a host of minor repair issues too long to list but it started with one of the numbers missing off the room's entrance door and continued from there.
Free breakfast was very basic and ok if you like cold food (i.e. eggs etc)

If you look at the pictures of this hotel it doesn't look too bad and it should be great but the reality is it is under-resourced, poorly maintained and not professionally managed.
(ie the pool looks great in the pictures but the reality is it is dirty, poorly maintained and very uninviting).

We like to be a bit adventurous and take a chance on different places a bit out of the mainstream but this experience will make us a little more cautious next time.

  • Stayed July 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank MrPeterMrsKaren
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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57 reviews from our community

Traveller rating
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    17
    18
    8
    8
See reviews for
8
14
6
2
Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (9)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Japanese first
  • Spanish first
  • Thai first
  • Any
English first
Amsterdam, The Netherlands
Level Contributor
37 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
Reviewed 21 June 2012

The Hotel is in Phuket Town en there is just nothing to do man.
I wanted to get something to eat but couldnt found a seven eleven or just a road restaurant or something.
Everything was closed.

When i came inside the hotel its just smelled bad!
The lobby was dirty, the windows were dirty and the people didnt know anything about a restaurent or a club.

The elevator was so dirty that i just didnt want to touch the buttons.
The room was bad and smelled bad again.
The view was nice because i was 11th floor but still, who cares about the view if everything is dirty.

THERE IS NO WIFI!!!
I left there very fast!
Didnt want to stay not one more minute or second.

  • Stayed June 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank Ribas123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers are raving about these Phuket Town hotels

Bangkok, Thailand
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 26 February 2012

The hotel is big but the room bit old.... And wanted to find food is hard....I have to walk around 20minutes then only find seveneleven... The price is value for money but if u come for holiday should go to karon patong or Kara.... Should not phuket town.... U will regret.....

  • Stayed February 2012, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank nap t
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cumbria, UK
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 30 January 2012

It was probably our fault for not reading the small print, but we booked a very large family suite through Late Rooms thinking we'd live it up for a night. What we ended up with was a penthouse suite complete with two bathrooms, two TVs, a dressing room, lounge and kitchen - but only ONE bed! The accommodation was nice, but just a little bit wierd! On the plus side, the staff were lovely and the buffet breakfast wonderful. The hotel made a good stop-over between Phi Phi and the airport and is probably pretty cheap by Phuket standards. Its also well located for the old town.

Room Tip: By all means go for the luxury suite, but ask for an extra bed!
See more room tips
  • Stayed January 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank James W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Leeds
Level Contributor
20 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 19 August 2010

Very poor hotel, this ruined our trip to phuket and if it wasnt for where we ended up staying we would have made a formal complaint. we waited an hour in reception before our room was ready even though we were told we could check in at 1pm. we arrived at 3pm. our room was very dusty, the mirror was broken, the bathroom was green and nasty, there were no towels, no soap, the room stank of cigarettes .... need i go on.

Stay away from this terrible place.

  • Stayed April 2010, travelled as a couple
    • Value
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    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
1 Thank chapterknight
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ho Chi Minh City
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 14 March 2010

My colleague recommended this hotel to me as he always stay at this hotel for his business trip in Phuket. When I planned to have a short trip there, I decided to book this hotel. Great Value!

The hotel is ideal for exploring Phuket and closed by areas. The hotel is newly renovated, the room is very clean with 80 channels on TV.

The breakfast buffet was great value. They serve asian dishes, salad bar with fresh fruits and hot eggs and sausages. No pork in the breakfast menu.

And there were plenty of street vendors selling cheap tasty food, I had a bowl of noodle for less than $1!!!

Hotel arranged for us to go to Phan Nga for canoeing, snokering at Similan and Phi Phi Island. Excellent for stopping over and exploring Phi Phi and Phan Nga.

  • Stayed February 2010, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank MonicaHoChiMinhCity
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
tokyo
1 review
Reviewed 12 January 2010

I stayed at i pavilion hotel in the phuket town during the holiday break. The hotel was so good. It was really worth what you pay because the room is big and clean. I can see the green mountain view from large window in my room. The room decoration is nice -simple and comfortable. Even my cousins stay in the very standard room type, the room is big. The amenity is ok and have mini bar in the room. The service is also decent although they cannot speak English well. But at least they try hard to help explaining the direction. Will stay again if have chance!

  • Stayed October 2009, travelled with family
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank yasukoTokyo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about I Pavilion Phuket Hotel

Property: I Pavilion Phuket Hotel
Address: 133 Satoon Road, Phuket Town, Phuket 83000, Thailand
Region: Thailand > Phuket > Phuket Town
Amenities:
Bar / Lounge Business Centre with Internet Access Restaurant Room Service Shuttle Bus service Swimming Pool
Hotel Style:
Ranked #57 of 88 Hotels in Phuket Town
Price Range (Based on Average Rates): £
Hotel Class:3 star — I Pavilion Phuket Hotel 3*
Number of rooms: 109
Official Description (provided by the hotel):
Newly renovated hotel in the heart of Phuket Town. Convenient for transfer to-from Phi Phi Island and other excursion. Great location for business trips. ... more   less 
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Also Known As:
I Pavilion Phuket Hotel Phuket Town

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