This is a hotel that promotes rest, relaxation and unforgettable memories. The only thing it lives up to is the unforgettable memory of how retched a hotel this place is!
We arrived exausted from extended travels and were greeted warmly, had our bags taken up to our room and were shown where everything was located. Both impressed we then sat down on the bed to find it was not what we imagined it to be but was hard, springy, and on the verge of breakdown. We then discovered it was covered in ants which began biting and running all over our bodies.
Quick to bring this to the staff's attention we were then moved to another room on a higher floor which was the room we were envisioning. Larger, more comfortable and no ants on the bed. However, we still awoke with several bites from the occassional wanderers.
The staff was incredibly resistant to help us further with the ant problem however they eventually sided with us and provided a one night refund. From that point, they refused to even talk to us or look us in the face. Not the type of service I would expect from a hotel that charges between 800-1200 Baht per night. I have stayed in hotels and guesthouses for less than half that price and received quality and service that goes above and beyond what I could expect anywhere.
The food is expensive but decent as long as you are not eating the included breakfast. The breakfast was a buffet one day and a set meal the next. Confusing to customers and terrible to eat, we opted to go somewhere else and pay for a better meal. There is a great restaurant at the corner of the road that is affordable and the staff are superb.
Overall, this was a terrible hotel. I would never come back here nor would I ever recommend anyone to stay. Look around for a higher quality place that gives you a better value for your money.
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- Also Known As:
- Twin Hotel Phuket
- Twin Inn Hotel Phuket/Phuket Town