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1,329
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Reviewed 24 August 2012

This is the third time we have stayed at the westin, it's location for us is fantastic as well away from the hustle and bustle, the service is first class with great beds around the pool areas! Beds in the room are based on the westin heavenly mattress, which are fantastic to sit on however impossible to sleep on as you just sink and are unable to move, on requesting a change of mattress we was told by reception they have many complaints about the beds, they immediately installed 2 sheets of wood under the first layer of mattress which is only 35mm thick! This process did certainly stiffen the mattress up and made me feel like I was laying on a slab in a morgue! This problem needs more thought put into it! Maybe install the sheets of wood but also place another top mattress on top! Rant over!! We love this resort however will not return until we are assured the mattress situation has been addressed.

Date of stay: August 2012
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2  Thank vantyUk
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
StarwoodPhuket, Manager at The Westin Siray Bay Resort & Spa Phuket, responded to this reviewResponded 3 September 2012

Dear vantyUk,

Thank you for taking the time to share your third experience at the Westin Siray Bay. I am pleased that you enjoyed the pool facilities and service from our associates.

All of our mattresses are Westin signature Heavenly beds. However, we do understand that guests have preferences when it comes to beds and we will look to purchase firmer mattresses for our guests that prefer a bed that are firmer than ours currently.

Once again, thank you for your comments. I hope you will reconsider returning to The Westin Siray Bay and would encourage you to contact us directly prior to your arrival to discuss your bedding preference.

Kind regards,
Stephen Morahan
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 August 2012

Set in a beautiful hillside setting close to Phuket Town and with panoramic views across the bay from most rooms and vantage points, this hotel is great for a relaxing holiday.The rooms are quiet and private and there is a convenient on-demand tuk-tuk service between the rooms, restaurants and the lobby, and a mini-bus shuttle service to and from the city on the hour. Staff are very friendly and helpful. The breakfast menu is fantastic, there are several resaurants with differing cuisines for lunch and dinner, food is good and prices are reasonable.
But it wasn't all a bed of roses. The airconditioning was very noisy, and together with a damn awful mattress, meant that a good nights sleep was hard to achieve. Don't be fooled by the beach, you can't swim there as it is too shallow and a reef is exposed when the tide goes out. There was mould in the shower, obviously from the use of incorrect sealants. The cost of laundry is horrendous - $55 AUD for a small bag of clothes containing about 10 items. We also experienced difficulties with the poor English language skills of check in-out staff.

Room tip: Choose a Deluxe Sea View room to lock in those magnificent views of the bay.
Date of stay: August 2012
  • Trip type: Travelled as a couple
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2  Thank Ian C
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed 20 August 2012

This place is highly recommended for a comfortable stay.

Outstanding service from all the staff of Westin Siray Bay. The Views are magnificient and the rooms are amazingly clean.

My kids extremely loved the place specially the infinite pool. We'll be back there again for future travel plans.

Date of stay: July 2012
  • Trip type: Travelled with family
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3  Thank JMarconi
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed 19 August 2012 via mobile

What a magnificent view from my balcony! I got a lively hill top room with the incredible panoramic view of the Andaman sea. Very comfortable and relax place to stay during vacation. Friendly staffs and very good quality of food there.

Date of stay: August 2012
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Thank JimmyLovesJazz
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed 19 August 2012

Arrived at the hotel where they had over 30 guests checkin in at the same time with 4 receptionists only. We had a very nice receptionist that looks stressed and rushed off her feet. We got out welcome drinks and wet towels and got upgraded to an elevation suite. We originally booked a discovery suite and would have been happy with it however the hotel had non available as they were full. So paid the difference and stayed in a 1bedroom sala pool villa and so glad we did that, amazing views and excellent furnishings.
Breakfast was ok, again staff rushed off their feet and very comersialised. Had dinner at Eest and that again had no personality staff wise but food was ok.

I would definitely stay here but wish the hotel spend some more cash on staff training and staff

Date of stay: August 2012
Trip type: Travelled as a couple
1  Thank GTAUH
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
StarwoodPhuket, Manager at The Westin Siray Bay Resort & Spa Phuket, responded to this reviewResponded 7 September 2012

Dear Ralph2178,

Thank you for sharing your feedback about your recent stay with us. I am pleased you enjoyed our pool villa and the views. They are wonderfully relaxing rooms.

I am sorry to hear that we have not met your expectations with respect to the areas you have mentioned. I have shared your comments with my team and we will certainly be looking to improvements based on your valuable comments.

Your feedback is very important to us. I do hope that these isolated incidents do not detract from you providing us with another opportunity to welcome you back to the Westin Siray Bay in the near future.

Kind Regards,
Stephen Morahan
Hotel Manager

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