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“Great Resort, One of the best SPG, poor beach”

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The Westin Siray Bay Resort & Spa Phuket
Ranked #2 of 87 Hotels in Phuket Town
Certificate of Excellence
Level Contributor
57 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
“Great Resort, One of the best SPG, poor beach”
Reviewed 18 July 2014 via mobile

Currently staying at the Westin Siray Bay Resort here in Phuket for a 4 day business stay. The resort is a sprawling complex of villa-type rooms spread out on a cliffside, giving awesome views of the bay. I've stayed in several SPG properties and this one is amongst the highest in terms of room quality & resort amenities. The staff are also very helpful as well. Their English is quite good considering that this is Thailand, where English is not a primary language. The room is huge! big balcony with recliners, fantastic bay views, big well-designed bathroom.

The resort has three infinity pools, which was a blessing. The ambiance of the resort is fantastic. Food is also great, breakfast spread is wide & expected of 5star resorts. We also dined at Prego by the Beach, which was opened only for my company. The dinner spread is also worth it. wifi is fast, typing this review now while connected in hotel. wifi in room is not free but why stay in room in such a nice resort? Best to lounge around poolaide while doing your online activities.

Now why only 4-stars? This is not the fault of the resort, but the beach is a major let down. beach water is brown, muddy looking. beach itself is rocky. Transplant this resort to Patong Beach, then you got a winner.

Overall, a great place to simply relax and chill out. This is where you go if you want peace & quiet, without sacrificing all the luxury one is accustomed to.

Stayed July 2014, travelled on business
Helpful?
Thank Reynold G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
umaloubies, General Manager at The Westin Siray Bay Resort & Spa Phuket, responded to this review, 10 August 2014
Dear Reynold G,

I would like to thank you for taking your time to give us your feedback and sharing your thoughts with other travelers here on TripAdvisor.

It is a pleasure to learn that you enjoyed your stay and rated our room and resort amenities the highest amongst Starwood properties. I am also glad to read your recommendation of our resort as relaxing and without sacrificing the luxury comfort.

Thank you for your review and I hope to have the pleasure to welcome you back again in the near future.

Be well,
Janet McNab
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,928 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (407)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • Finnish first
  • French first
  • German first
  • Greek first
  • Italian first
  • Japanese first
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English first
Metro Manila, Philippines
Level Contributor
18 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 18 July 2014 via mobile

The room was beyond expectations. Food's great! Staff are friendly. A few were in their bad days, I guess. Infinity pools are so clean and well maintained. The only disappointment is the beach. Brown murky water.

Stayed July 2014, travelled with friends
Helpful?
1 Thank Tobie P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Perth, Australia
Level Contributor
20 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 15 July 2014

The view from the rooms at this hotel is stunning. The room is spacious, stylish and well appointed with everything you would expect on offer from an upmarket chain. Breakfast has a large selection including Western, Asian and Continental and they are happy to make you a cappuccino or latte if you request it. The staff are very friendly and genuinely helpful, however after a 7 hour flight we could of done without the upselling of their priority card. Room service is expensive and expect to pay an additional 7.5% Vat and then a 10% surcharge on top of that, these charges also apply to the restaurant and drinks, which can add a fair amount onto your checkout bill if you don't keep tabs on things? As the resorts location is remote, expect to spend around 300TB each way to and from town. There is however a daily shuttle for 100TB each way to either Central or down town Phuket town. You would be best advised to shuttle bus into town and negotiate privately with a driver if you want to do a day trip or better still hire a car? While we enjoyed our stay in the down season I would not choose the Westin in the high season as it would be chaotic, with tour bus loads arriving almost daily, however if you have children and are travelling as a family, this resort would probably suit you as it caters well to children and families.

  • Stayed June 2014, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank Travelbug10127
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
New Orleans, Louisiana
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 11 July 2014

Very relaxing place with a great ocean view, quiet, friendly staff and good service. The location is far from the main attraction even is close to town you have to took a taxi to ride you which seem you stay in nowhere especially nigh time (dark ride!!!). The food and beverage is so so a bit over price (same every 5 star hotel in Phuket). The property is a bit old and not well maintain. we facing a couple rain day during our stay so check weather forecas before choose phuket as your comming vacation destination

  • Stayed June 2014, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank MaiKhao11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
South Florida, Florida
Level Contributor
45 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 10 July 2014

This is a beautiful hotel built into the side of a large hill. The rooms are nice. The view is great. The pools are fantastic! The beach was mediocre at best. My only real complaint was that despite advertising multiple restaurants, only one was open while we were there. While we were there during the off season, it was a little off-putting that when we checked in they spent the first 5 minutes telling us about all the things that were closed. The staff was really friendly. We spent some time in the kids building and my daughter (age 9) had a great time making necklaces!

  • Stayed June 2014, travelled with family
    • Location
    • Rooms
    • Service
Helpful?
1 Thank K_T_8889
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Melbourne, Australia
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 8 July 2014

Nice room, lovely bed and soft pillows, great views, staff very friendly, great breakfast buffet, down side, overpriced services, only one restaurant open, staff cannot get the orders correct, confusing drink menu, cold food and way overpriced, pool closes to early, to far away from town, taxis to expensive, very very noisy rooms can here banging and other noises, would not go back.

Room Tip: Go somewhere else
See more room tips
  • Stayed July 2014, travelled with friends
    • Value
    • Location
    • Service
Helpful?
1 Thank Ross L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
StarwoodPhuket, General Manager at The Westin Siray Bay Resort & Spa Phuket, responded to this review, 15 July 2014
Dear Ross L,

Thank you for taking time to share your feedback with us.

I am pleased to hear that you enjoyed many of our services and offerings including the room, our signature Heavenly Bed, the amenities and the views as well as our breakfast options.

I have noted your comments about the restaurant availability and services. I am pleased to share that EEST restaurant is now open at its normal hours providing Thai, Chinese, Japanese, Malaysian and Vietnamese cuisine. Again, I apologize for the inconvenience and that the restaurant was closed during your visit. On to the prices, we constantly strive to keep our prices comparable with other five star resorts on the island and regularly re-evaluate the prices to ensure we provide our services at competitive pricing.

I am sorry to know that you did not entirely enjoy your experience. I appreciate the time you have taken to provide us with your valuable feedback in which we will review again with our team for areas to improve and to provide the best service for our future guests.

Be well,
Janet McNab
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Boston, Massachusetts
Level Contributor
34 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 7 July 2014

We sadly only had one night to spend in Phuket, but we definitely made the right choice in picking the Siray Bay resort. The staff was amazingly accommodating and the food was excellent. I highly recommend the Mongolian BBQ. Drinks were a little expensive, but this was to be expected at such a nice resort. Our room was amazing, and the view at each of the 3 pools was better than the next. I would definitely stay here again if I every have the luxury of returning to Phuket!

  • Stayed August 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank BostonTravelers05
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
StarwoodPhuket, General Manager at The Westin Siray Bay Resort & Spa Phuket, responded to this review, 15 July 2014
Dear Rachel F,

Thank you for choosing The Westin Siray Bay Resort & Spa Phuket and for your great comments.
It is a pleasure to read your feedback and to share it with our team. I am delighted that you have taken the time to provide a review.

Thank you for your wonderful feedback and recommendation on our services, food, the room as well as the pools. I very much look forward to seeing you again on your return trip to Phuket.

Be well,
Janet McNab
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Westin Siray Bay Resort & Spa Phuket

Property: The Westin Siray Bay Resort & Spa Phuket
Address: 21/4 Moo 1,Rasada, Phuket Town, Phuket 83000, Thailand
Phone Number:
Region: Thailand > Phuket > Phuket Town
Amenities:
Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Luxury Hotel in Phuket Town
#1 Spa Hotel in Phuket Town
#3 Romantic Hotel in Phuket Town
#3 Family Hotel in Phuket Town
Price Range (Based on Average Rates): £
Hotel Class:5 star — The Westin Siray Bay Resort & Spa Phuket 5*
Number of rooms: 257
Reservation Options:
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Also Known As:
The Westin Siray Bay Resort And Spa Phuket
The Westin Siray Bay Resort & Spa Phuket Hotel Phuket Town
The Westin Siray Bay Resort & Spa Phuket Phuket Town

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