We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Family Vacation”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 10 more sites!
The Westin Siray Bay Resort & Spa Phuket
Ranked #3 of 93 Hotels in Phuket Town
Certificate of Excellence
Reviewed 23 July 2014

The hotel was beautiful set on the mountain side. Great poolside for singles and also families with small kids. Spacious rooms. They did have a lot of running issues with the maintenance. Our room with plunge pool had a constant leak in the ceiling and they had a lot of plumbing issues. The food was quite nice however room service was always very slow even with the kids food. On the whole however it was a decent experience.

  • Stayed: July 2014, travelled with family
    • Rooms
    • Cleanliness
    • Service
1  Thank Diva B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Write a Review
Reviews (2,079)
Traveller rating
Traveller type
Time of year
Language
  • More languages

809 - 815 of 2,079 reviews

Reviewed 20 July 2014

I'm really disappointed with my stay at Phuket and westin.

We stayed at St.Regis in Bangkok which was lovely and loved the butler service and the breakfast.

At Westin:
We payed over $130per night (pretty cheap) for a room on top of the hill. The room itself is clean and pretty but there's nothing special or fancy about the room.

The terrace view is awesome.
However, the roof is designed to have holes so that when it rains, in which case it does because of the rainy season, you can't even stay outside because there is no roof! Also, the sofa sheets and cushions are dirty from the rain.

The ocean here by the hotel is dirtier than it is near Tokyo, Japan.. So many shells, no white sand, the water is dirty, only comes up to your knees. I didn't even bother to go inside the water-a couple who attempted to swim in the sea got injured and they told me to stay out...

The pool wasn't transparent but opaque and super small so don't even want to go back in it...

The shopping area is more than 30 min away and there are no meter taxis running here even outside the westin gate so the only sanitary restaurant in the vicinity is the hotel restaurant...

I think the best thing to do here is to stay in or use the hotel cafe for reading. I'm relieved that I'm not staying for more than two nights.

  • Stayed: July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
3  Thank Fumi-17
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
umaloubies, General Manager at The Westin Siray Bay Resort & Spa Phuket, responded to this reviewResponded 10 August 2014

Dear Fumi-17,
I would like to thank you for staying with us and taking the time to provide us your feedback which gives us the opportunity to improve our product and services.

I am truly saddened to learn that you were dissatisfied with certain aspects of your stay. I am sorry that you were disappointed with the ocean and a lack of white sand. Being on the east of Phuket, the water is much calmer than the west coast. This means that it is a lot safer to swim in as well as for watersports activities all year around. In reference to your feedback on distance to the shopping area, there are a number of local attractions located within 20-minutes from our resort such as Robinson department store, local shops, art galleries, restaurants and the largest shopping center in Phuket; Central Festival. We also provide shuttle services to these areas. We will reemphasize with our Front Office and Concierge team of our local area knowledge, thus giving more information to our guests.

I am pleased that you consider our resort to be well priced and you enjoyed the amazing view from the terrace. We do have intermittent rain in Thailand and especially during the rainy season, where it does not normally last too long. I hope you had an opportunity to relax outside on your terrace with some fresh air and sunshine.

Be well,
Janet McNab
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 July 2014

Finished our Thailand 2 week holiday at the Westin Siray Bay, staying 3 night. Was met by the Foh staff at reception. Assisted us with our check in which was pretty quick. Really enjoyed the gym facility and relaxing by the pool is just simply amazing. Choice of the main pool with a bar in the corner to sit and have a drink to some great music playing. Second day relaxed at one of the more quite pools, which was so relaxing. Happy hour at the bar was great and have to mention Joe, great service.
Lastly, one of the attendants at the pool and the gym- Dudo is such a enthusiatic, helpfull person. Always helpfull with a smile, and a great example of someone loving what they do.
Will definately return, great locacation, awesome "feel" around the Hotel.

Room Tip: Would recommend a pool villa.
See more room tips
  • Stayed: July 2014, travelled as a couple
    • Location
    • Rooms
    • Service
Thank Matt L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 18 July 2014 via mobile

Currently staying at the Westin Siray Bay Resort here in Phuket for a 4 day business stay. The resort is a sprawling complex of villa-type rooms spread out on a cliffside, giving awesome views of the bay. I've stayed in several SPG properties and this one is amongst the highest in terms of room quality & resort amenities. The staff are also very helpful as well. Their English is quite good considering that this is Thailand, where English is not a primary language. The room is huge! big balcony with recliners, fantastic bay views, big well-designed bathroom.

The resort has three infinity pools, which was a blessing. The ambiance of the resort is fantastic. Food is also great, breakfast spread is wide & expected of 5star resorts. We also dined at Prego by the Beach, which was opened only for my company. The dinner spread is also worth it. wifi is fast, typing this review now while connected in hotel. wifi in room is not free but why stay in room in such a nice resort? Best to lounge around poolaide while doing your online activities.

Now why only 4-stars? This is not the fault of the resort, but the beach is a major let down. beach water is brown, muddy looking. beach itself is rocky. Transplant this resort to Patong Beach, then you got a winner.

Overall, a great place to simply relax and chill out. This is where you go if you want peace & quiet, without sacrificing all the luxury one is accustomed to.

Stayed: July 2014, travelled on business
Thank Reynold G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
umaloubies, General Manager at The Westin Siray Bay Resort & Spa Phuket, responded to this reviewResponded 10 August 2014

Dear Reynold G,

I would like to thank you for taking your time to give us your feedback and sharing your thoughts with other travelers here on TripAdvisor.

It is a pleasure to learn that you enjoyed your stay and rated our room and resort amenities the highest amongst Starwood properties. I am also glad to read your recommendation of our resort as relaxing and without sacrificing the luxury comfort.

Thank you for your review and I hope to have the pleasure to welcome you back again in the near future.

Be well,
Janet McNab
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 July 2014 via mobile

The room was beyond expectations. Food's great! Staff are friendly. A few were in their bad days, I guess. Infinity pools are so clean and well maintained. The only disappointment is the beach. Brown murky water.

Stayed: July 2014, travelled with friends
1  Thank Tobie P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 15 July 2014

The view from the rooms at this hotel is stunning. The room is spacious, stylish and well appointed with everything you would expect on offer from an upmarket chain. Breakfast has a large selection including Western, Asian and Continental and they are happy to make you a cappuccino or latte if you request it. The staff are very friendly and genuinely helpful, however after a 7 hour flight we could of done without the upselling of their priority card. Room service is expensive and expect to pay an additional 7.5% Vat and then a 10% surcharge on top of that, these charges also apply to the restaurant and drinks, which can add a fair amount onto your checkout bill if you don't keep tabs on things? As the resorts location is remote, expect to spend around 300TB each way to and from town. There is however a daily shuttle for 100TB each way to either Central or down town Phuket town. You would be best advised to shuttle bus into town and negotiate privately with a driver if you want to do a day trip or better still hire a car? While we enjoyed our stay in the down season I would not choose the Westin in the high season as it would be chaotic, with tour bus loads arriving almost daily, however if you have children and are travelling as a family, this resort would probably suit you as it caters well to children and families.

  • Stayed: June 2014, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank Travelbug10127
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 11 July 2014

Very relaxing place with a great ocean view, quiet, friendly staff and good service. The location is far from the main attraction even is close to town you have to took a taxi to ride you which seem you stay in nowhere especially nigh time (dark ride!!!). The food and beverage is so so a bit over price (same every 5 star hotel in Phuket). The property is a bit old and not well maintain. we facing a couple rain day during our stay so check weather forecas before choose phuket as your comming vacation destination

  • Stayed: June 2014, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Thank MaiKhao11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotels you might also like...
Also consider these accommodations in or near Phuket Town
21.6 mi away
Renaissance Phuket Resort & Spa
21.8 mi away
SALA Phuket Resort and Spa
10.4 mi away
Kalima Resort & Spa
Kalima Resort & Spa
#64 of 386 in Kathu
778 reviews
Show Prices
Show Prices
Show Prices
16.9 mi away
Pullman Phuket Arcadia Naithon Beach
9.9 mi away
Amari Phuket
Amari Phuket
#2 of 331 in Patong
6,122 reviews
22.3 mi away
JW Marriott Phuket Resort & Spa
Show Prices
Show Prices
Show Prices

Been to The Westin Siray Bay Resort & Spa Phuket? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about The Westin Siray Bay Resort & Spa Phuket

Address: 21/4 Moo 1,Rasada, Phuket Town, Phuket 83000, Thailand
Region: Thailand > Phuket > Phuket Town
Amenities:
Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Spa Hotel in Phuket Town
#2 Luxury Hotel in Phuket Town
#3 Romantic Hotel in Phuket Town
#3 Family Hotel in Phuket Town
Price Range: £102 - £355 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Westin Siray Bay Resort & Spa Phuket 5*
Number of rooms: 257
Reservation Options:
TripAdvisor is proud to partner with Travel Republic (UK), Booking.com, Southall Travel, Agoda, Expedia, HotelsClick, Hotels.com, Evoline ltd, Ebookers, 5viajes2012 S.L., HotelQuickly, Cancelon and getaroom.com so you can book your The Westin Siray Bay Resort & Spa Phuket reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
The Westin Siray Bay Resort And Spa Phuket
The Westin Siray Bay Resort & Spa Phuket Hotel Phuket Town
The Westin Siray Bay Resort & Spa Phuket Phuket Town

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing