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James T

Great facility and accommodations!

4.0 of 5 bubblesReviewed 8 Jun 2024
Went with daughters family who has 3 small children. Wonderful accumulations: clean, spacious, and the deck cool down pool was nice when coming back from walking in the heat! The vast array of pools was a treat as there were many kid friendly options. You pretty much have to take a shuttle to go anywhere but you can walk or jog the boardwalks that went through the jungle allowing you to see the native plants, birds and animals. Dining was great! Staff was friendly, helpful, and courteous. All in all a pleasant experience!
Date of stay: June 2024
Room Tip: Watch out for condo spiel during checkin!
Trip type: Travelled with family
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Grupo Vidanta, General Manager at The Grand Mayan at Vidanta Riviera Maya, responded to this review
Responded 3 weeks ago
Dear Guest,

It sounds like you had a fantastic time with your daughter's family! The accommodations were clean, spacious, and featured a cool-down pool on the deck, which was a nice touch after being out in the heat. The variety of pools available made it enjoyable for the children, and exploring the boardwalks through the jungle must have been a great way to see the native flora and fauna.

Dining experiences were excellent, and the staff contributed to a friendly and helpful atmosphere throughout your stay. Overall, it sounds like you had a pleasant and memorable experience at the resort.
Best Regards,
The Grand Mayan Riviera Maya Management


This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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    22 - 27 of 7,037 reviews
    Reviewed 3 June 2024

    Gorgeous resort with fabulous staff. BUT It is way too big to get around. You need to take golf carts to go anywhere. The pool near our room was too hot for me to use, but the plunge pool on our deck was fabulous. The food is grossly overpriced. Bring what you can from home. There is a shuttle into town, so you can pick up groceries. Repairs were being done, and there was constant noise all day. The banging started at 9 am and didn't stop until 9 pm or later. Complaining did no good. The other upsetting part was the time share sellers and the horrible lies they told to get you to buy. READ THE REVIEWS. They got one star out of 5 and that is only because zero stars was not an option. Levi told us stories too good to be true, and it turns out they were all a lie. Their big discount on cruises was on retail price, so no cheaper than buying online at a discount. My friend used RCI points to get us a 2 bedroom for $388 for the week, so it was worth it. I will not stay here again.

    Date of stay: May 2024
    • Trip type: Travelled with friends
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      • Sleep Quality
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    1  Thank Lynne W
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Grupo Vidanta, General Manager at The Grand Mayan at Vidanta Riviera Maya, responded to this reviewResponded 4 June 2024

    Dear Lynne W,

    Thank you for sharing your detailed review. We are glad to hear that you found our resort beautiful and our staff fabulous.

    However, we are sorry to hear about the inconveniences experienced while staying with us. This will be addressed by the appropriate areas as we always work hard to have clear communication with our honored guests and we look to please them by making sure they receive all the benefits they are expecting to enjoy during their vacation.

    Sincerely,
    The Grand Mayan Riviera Maya Hotel Management.

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
    Reviewed 31 May 2024

    Me and my daughter and her family had a wonderful time in Cancun. They especially enjoyed the pool and the restaurants had many options.

    Date of stay: May 2024
      • Value
      • Location
      • Sleep Quality
      • Rooms
      • Cleanliness
      • Service
    Review collected in partnership with RCI
    1  Thank clong718
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Grupo Vidanta, General Manager at The Grand Mayan at Vidanta Riviera Maya, responded to this reviewResponded 4 June 2024

    Dear Guest,
    It sounds like you had a fantastic time in Cancun with your daughter and her family! The pool and the variety of restaurant options must have added to the enjoyment of your trip. It's great to hear that everyone found something to love about the experience. Cancun truly offers a wonderful blend of relaxation and excitement. Here's to more memorable family adventures in the future
    The Grand Mayan Riviera Maya Management

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
    Reviewed 29 May 2024

    My family and I have regularly stayed at Vidanta properties, and specifically the Mayan Palace, over a long period of time. In general, we have always been pleased with the properties and the amazing staff with whom we have had an opportunity to interact. The Grand Mayan property at which we most recently stayed is a beautiful property and, in general, the staff is great. We also found an area which contains several restaurants and regular entertainment, which area was exceptional! However, I must note the following issues during my family’s stay which cause us to not rank the property 5 out of 5 as we have always done in the past for other Vidanta properties:
    - We learned upon arriving at the Grand Mayan that we would be required to pay for parking. We did not have a problem paying for the parking, but it would have been nice to have known about this cost in advance of our arrival.

    - We checked in early and were given wrist bands to use in accessing our unit. We were told that our unit would not be ready until 5:00 pm, which we understood. As such, we walked around the resort for an extended period of time and finally decided to relocate ourselves near the room at 4:30 pm. At 5:00 pm, we unsuccessfully attempted to enter the unit with our wrist bands. One of the staff members working near the unit indicated that there was an electrical issue. However, we subsequently learned that the staff person who checked us in did not activate the wrist bands, which led us to having to go back to the check-in desk to have the wrist bands activated; also, the room was actually ready upon our arrival.

    - We found no extra value staying in a Grand Mayan unit except for our access to a few additional pools and, in fact, found the quality of the unit to below that of previous Mayan Palace units in which we stayed. In addition, the unit smelled of mold, which I understand is not uncommon for first floor units; however, the unit’s curtains and beautiful artwork contained a considerable amount of mold on them. Finally, the pump connected to the splash pool for the unit was quite loud.

    - We returned from one of our outings with groceries that we purchased at a local Walmart. We left our groceries with staff who informed us that they would be delivered to our unit in 15 minutes. However, the groceries, which contained a number of perishables, did not arrive at our unit more than 75 minutes later. In addition, the staff person who delivered the groceries was visibly displeased by the tip amount that we provided, which would have been higher if the groceries had been delivered in a more timely manner.

    - We made a reservation to use the pickleball court facility (priced at approximately $20/hour). However, when we showed up at our appointed time, we were unable to get into the pickleball facility as there was no staff present. We walked around the facility to see if there was another means to access the facility but found no such access. We also asked a staff member who happened to be passing by the facility, but he knew of no way to enter the facility. Just as were about to leave, a staff member arrived to open the facility; the staff member arrived about 15 minutes into our appointed time.

    Date of stay: May 2024
      • Value
      • Location
      • Sleep Quality
      • Rooms
      • Cleanliness
      • Service
    Review collected in partnership with RCI
    2  Thank rgruenig
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Grupo Vidanta, General Manager at The Grand Mayan at Vidanta Riviera Maya, responded to this reviewResponded 30 May 2024

    Dear rgruenig,

    Thank you for taking the time to provide detailed feedback about your recent stay at the Grand Mayan. We sincerely appreciate your loyalty to Vidanta properties and are pleased to hear you have had many positive experiences with us. However, we deeply regret that your recent stay did not meet the high standards you have come to expect from us.

    We appreciate your constructive feedback and are committed to making the necessary improvements. If you have any further concerns or if there is anything else we can do to regain your trust, don't hesitate to get in touch with us directly at customerservice@grandmayan.com.mx


    Sincerely,

    The Grand Mayan Riviera Maya Hotel Management.

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
    Reviewed 26 May 2024

    We had a fantastic time at the grand Mayan and enjoyed all of the amenities and local traditions in the nearby area

    Date of stay: May 2024
      • Value
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    Review collected in partnership with RCI
    Thank treesajoyn
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Grupo Vidanta, General Manager at The Grand Mayan at Vidanta Riviera Maya, responded to this reviewResponded 29 May 2024

    Dear guest,
    It sounds like you had a fantastic time at the Grand Mayan and made the most of both the resort amenities and the local traditions in the nearby area. What were some of the local traditions that stood out to you during your stay?
    The Grand Mayan Riviera Maya Management

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
    Reviewed 22 May 2024

    The Vidanta was beautiful. Staff extremely friendly. If you are looking for a party resort, this is not the place for you. It is a mild tempered resort that is great for families. Only downside is it can be pretty expensive if you only utilize the resort's accommodations.

    Date of stay: May 2024
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    Review collected in partnership with RCI
    Thank shavonholman54
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Grupo Vidanta, General Manager at The Grand Mayan at Vidanta Riviera Maya, responded to this reviewResponded 29 May 2024

    Dear guest,

    It sounds like you had a wonderful experience at Vidanta, enjoying its beauty and the friendly staff. It's great to hear that it's a family-friendly resort, although it's understandable that the expenses can add up if you stick mainly to the resort's amenities. Did you explore any nearby attractions or dining options outside the resort during your stay?
    The Grand Mayan Riviera Maya Management

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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