When we arrived to Karma Kandara, we were advised that the room wasn't ready yet. We were asked to fill out paperwork, as we were filling out the paperwork the receptions advised us that, these people who have just arrive were the ones that occupied the Villa. We couldn't believe what we had just heard as really you don't want to know who has been in the room prior to you.
Karma Kandara claims themselves as a 5 star resort but, really they should promote it at 3 star ratings. Staff need lots of training in customer service, acknowledgement and attention to detail. On a number of occasions we would eat at the restaurant Di Mare and we were served by the same person and not once in our whole 7 days did they remember what our Villa number was, constantly asking Villa number when we were using the main pool just underneath the restaurant. Even though we had just eaten lunch at the Di Mare, I would understand maybe the 1st and 2nd day but to be asked constantly what our villa was by the same person. This is Karma's problem when they allow non guest to pay $25 USD to head down to the beach, but instead they use the pool.
Also very annoying that Karma allows the local fisherman use their lift, for them to get to the beach while the fisherman walk past you smelling awful and you're trying to eat breakfast. No to mention the dog who was roaming in the restaurant!
There were only a hand full of staff that stood out who seem to care about you and asked how you're doing and if we were enjoying our stay.
Have to say a big thank you to Ms Neti and her staff who every time she saw me and my daughter she always asked how we were doing. Something that small makes a whole lot difference and for her to remember my daughter's name was an extra bonus. I advised if she could get crayons and some paper for the restaurant so the little ones don't start having tantrums, that way they are kept amused and quiet for the other guest who are enjoying their lunch/dinner.
The only person who even remember us all by name and even Villa number was Joni whom he delivered our room service for the first time, then when we would see him at the restaurant he would greet us all by our first names. Always willing to go the extra mile not only for us but also we noticed that he was amazing with other Villa guest and remembering their names.
Also our wonderful Spa Therapist who were all great. Made you feel at ease and when you were waiting for it to be your turn. They would all chat with you which was wonderful.
On our 5th day we were finally asked by Geoff how our Villa stay has been. To which we advised our bathroom had a bad smell of sewerage, but not everyday mostly when the people from the Villa upstairs would flush its when the smell would hit. He then got a some staff to come and have a look.
Thank you to all the buggy boys who picked us up and dropped us back to the Villa. Very efficient and quick to come and pick us up, to where we needed to be. Thank you boys.
Finally the french man at the Di Mare restaurant, always lovely and would come our and see us at the table for a quick chat.
Our only other complaint was the food. Must say the Nourish Salad was to die for and not too pricey. Anything that resembled a dessert or sweet and that wasn't an Indonesian dish was horrid. The only one that we gave it any sort of rating was the toffee from granny smith apple. All others don't bother.
On check out check your final bill and keep all your receipts. As we were going to get charged a car ride and an extra breakfast that we didn't order. Those 2 total amounts were to the value of $200 USD.
Personally Karama Kandara claims to be a 5 Star but honestly they really (management) should actually go to a 5 Star (like Ayana) to experience what 5 Star really means. Karma Kandara should only be a 3 Star. Don't get me wrong it has the potential to be a 5 star, but not sure what's happened. I think Karma Jimbaran has better service right from check in to check out.
- Official Description (provided by the hotel):
- Karma Kandara 5 Star resort villas epitomize Bali's exclusive private pool villa experience. Globally renowned as the place to be on 'Billionaire's Row', Luxury Karma Kandara Resort is an ideal destination for friends, family and incentive group gatherings. Discover captivating views, world-class dining and Karma Spa. ... more less
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- Also Known As:
- Karma Kandara Hotel Ungasan
- Karma Kandara Hotel Denpasar
- Karma Kandara Denpasar
- Karma Kandara Bali/Ungasan