First impressions can be very misleading and certainly were in the case of this hotel. Wonderful photos and descriptions on the Booking.com website, coupled with a very attractive reception area had us feeling confident that we had made a good choice in booking this hotel for our honeymoon. How wrong we were.
Our booking confirmation clearly stated that we were booked into a private villa with wonderful ocean views. When we told the receptionist that we were looking forward to the lovely view, she said that yes it was a lovely view.......from the restaurant. We showed her our confirmation and she said there were no rooms with ocean views but that she would call the manager for us. He arrived and also told us that there were no ocean views since the Mulia resort across the road opened. When we showed him the booking he said he would get in touch with booking.com and update the description. Not much help to us but we decided to soldier on.
After taking over an hour to be served a light lunch and a couple of beers in the restaurant we were finally shown to our private " garden view" villa. In its day this place must have been something, but those days have long passed. A very large but tired room. Separate bathroom with sunken bath and a beautiful outside private pool gave us a taste of what might have been. However what now was included threadbare, dingy bath-towels with holes in them, stained coffee cups ( no teaspoons) dirty room service trays in the gardens outside, non existent room service, mini bar or any other of the facilities listed in the compendium. Ironically, the bed and sheets and pillows were beautiful quality which was a welcome surprise.
The main pool and gardens were beautiful however it was like a ghost town with guests seeming to check out as quickly as they checked in. Breakfast was appalling on most mornings although we did strike a fresh set up one morning.
We decided to leave early and were politely told that as we had booked on Booking.com they had to charge us the whole fee regardless. When I pointed out that through Booking.com we had been promised an ocean view they decided to waive the extra day.
Overall, a tired, run down resort with poorly trained ( though friendly) staff. This place needs a serious injection of time and money to bring it up to even 3 star level. Interestingly, our taxi driver as we were leaving told us that the hotel had only reopened in the last 6 months after a 3year closure. Perhaps their website and details on Booking.com need to be updated to reflect the current state.
- Official Description (provided by the hotel):
- Sekar Nusa Villas is “Flower of the Island” a low key luxury resort. Inspired by traditional Balinese architecture, Sekar Nusa Villas set to be one of the most exquisite villas in the traditional village of Nusa Dua. It is perched high on a hill with Indian Ocean view. There are 24 Padma Jacuzzi Villas, 22 Sekar Pool Villas, 6 Nusa Suite (2 Bedroom ocean view villa with pool, living, dining & lounge area) and 1 unit Sandat villa ( 1 Bedroom 2 storey villa with pool, living room & kitchenette). Sekar Nusa Villas is perfectly suited to families, honeymooners, wedding venue and pre-wedding venue, providing the exclusive, privacy of your own villa in serene setting the whole resort. ... more less
- Reservation Options:
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- Also Known As:
- Sekar Nusa Villas Hotel Ungasan
- Sekar Nusa Resort
- Sekar Nusa Villas Bali/Ungasan