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“Fawlty Towers comes to Bali” 2 of 5 bubbles
Review of Sekar Nusa Villas

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Sekar Nusa Villas
Ranked #9 of 11 Hotels in Ungasan
Broadbeach, Australia
Level Contributor
29 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
“Fawlty Towers comes to Bali”
2 of 5 bubbles Reviewed 7 January 2014

First impressions can be very misleading and certainly were in the case of this hotel. Wonderful photos and descriptions on the Booking.com website, coupled with a very attractive reception area had us feeling confident that we had made a good choice in booking this hotel for our honeymoon. How wrong we were.
Our booking confirmation clearly stated that we were booked into a private villa with wonderful ocean views. When we told the receptionist that we were looking forward to the lovely view, she said that yes it was a lovely view.......from the restaurant. We showed her our confirmation and she said there were no rooms with ocean views but that she would call the manager for us. He arrived and also told us that there were no ocean views since the Mulia resort across the road opened. When we showed him the booking he said he would get in touch with booking.com and update the description. Not much help to us but we decided to soldier on.
After taking over an hour to be served a light lunch and a couple of beers in the restaurant we were finally shown to our private " garden view" villa. In its day this place must have been something, but those days have long passed. A very large but tired room. Separate bathroom with sunken bath and a beautiful outside private pool gave us a taste of what might have been. However what now was included threadbare, dingy bath-towels with holes in them, stained coffee cups ( no teaspoons) dirty room service trays in the gardens outside, non existent room service, mini bar or any other of the facilities listed in the compendium. Ironically, the bed and sheets and pillows were beautiful quality which was a welcome surprise.
The main pool and gardens were beautiful however it was like a ghost town with guests seeming to check out as quickly as they checked in. Breakfast was appalling on most mornings although we did strike a fresh set up one morning.
We decided to leave early and were politely told that as we had booked on Booking.com they had to charge us the whole fee regardless. When I pointed out that through Booking.com we had been promised an ocean view they decided to waive the extra day.
Overall, a tired, run down resort with poorly trained ( though friendly) staff. This place needs a serious injection of time and money to bring it up to even 3 star level. Interestingly, our taxi driver as we were leaving told us that the hotel had only reopened in the last 6 months after a 3year closure. Perhaps their website and details on Booking.com need to be updated to reflect the current state.

  • Stayed January 2014, travelled as a couple
    • 1 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
2 Thank Nicole M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dodi P, Manajer at Sekar Nusa Villas, responded to this review, 28 January 2014
Dear Nicole,

I would like to thank you for your review which naturally is very disappointing and we take very seriously. I will have a complete review of all your points raised with our team to ensure further improvement.

Over the past one year or so, we have been upgrading and renovating certain aspects of our villa’s and whilst these are not all completed, we do expect this to be done before the end of the year which includes the surfaces in the bathrooms and pool in all villa’s is shortly to be installed, im aware that taxi driver provide you with confusion information related our villa.

I am also disappointed to hear that you found our less information as we take our quality of service very seriously and generally find that our staff are recognized by guests as being most helpful and willing to please. I will certainly address the points you have raised with our entire team to see where we have failed on this occasion.

If I may also refer to the subject of the information related our type of Villa features, I have looked into this and it appears there was a misunderstanding related details information through booking information, in another we have been communicated directly to agent to provide and change clearly details information in regard our feautures.

For your acknowledge our SPA is under renovated and will be complete in early of 2014 and also with our product Pizzeria Bar to make more enjoyable and provide services during your stay with us.

I sincerely apologise as it appears this was not adequately communicated to you. In any event, I would like to apologise for any confusion that may have been caused and any inconvenience as a result.

As mentioned, we take you feedback very seriously and will take appropriate steps to ensure that improvement is shown.

Kind of Kindnest Regrads,

Dodi Pusdinata
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53 reviews from our community

Traveller rating
    15
    13
    11
    7
    7
See reviews for
7
33
1
Business
0
Rating summary
  • Sleep Quality
    4 of 5 bubbles
  • Location
    3 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    3.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (7)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Any
English first
Singapore, Singapore
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 bubbles Reviewed 26 December 2013

this is supposed to be a 4-star hotel, but I really find it almost equal in service and facility with another 3-star hotel I stayed at 1/3 of the price. we stayed in a one-bedroom villa that looks very nice in picture. but when we actually stepped in to the room, i can't help but feel cheated. the furniture is old (you could argue it gives you a sense of antiquity), and the drawers are difficult to open/close (probably due to rust). the private pool looks dirty and we didn't use it at all. what's more frustrating was that we didn't have hot water!! we called the hotel service and waited for about 15 mins for the engineer to come (we were told he was fixing another problem), then they spent about another 20 mins to fix it, and another 10 mins for the water to become warm. I will definitely not stay there again.

  • Stayed December 2013, travelled as a couple
    • 2 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank SpeakingPig
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers are raving about these Ungasan hotels

Perth, Australia
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 bubbles Reviewed 9 December 2013

I booked a 1 villa room, the room is approximately 25 square meter excluding the bathroom, and it lacks of space if you're travelling with 2 large sized suitcases. Worse, you have to buy sandals from the hotel, which SHOULD BE FREE as with all other hotels. The bed creaks with every moves you make. I got the room with a view to air-conditioning compressors, very nice and relaxing to look at, the air-conditioning itself is not cold enough. The balcony door can't be opened, I assume you have to ask for the key from the hotel's staff, that if they care to give it to you.

The point is, DON'T STAY AT THIS HOTEL!!!

Room Tip: No Recommended ?
See more room tips
  • Stayed November 2013, travelled with family
    • 1 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
2 Thank robert k
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jakarta
1 review
5 of 5 bubbles Reviewed 4 December 2013

Thank you for great moment since we stayed in a beautiful and comfort room.
We had so much great memories in this resort and villa in Sekar Nusa with ethnic and real have the ambiance WOW amazing!! we love it.. Thank you for the team who arranged bday cake for my wife it was so wonderful,he loves the cake :) the bfast buffet and food WOW outstanding and the service also thank you for your warm welcome...
This is the best place we spent our time in holiday in Nusa Dua :) :)

  • Stayed November 2013, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank D-Pusdinata
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jakarta, Indonesia
Level Contributor
37 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 bubbles Reviewed 27 November 2013

I stayed with 8 of friends for 4 days. We booked 2 BR villa. The villa was ok, nice pool inside, lounge area was clean, but on cooking area there's only microwave, kettle & toaster, no stove, it would be nice if there's one but it's not a major problem.

The service was super slow, the breakfast was horrible (cold dish and greasy). I suggest you may stock any milk or cereal or fruits or ANY food in your villa. A friend of mine asked for an iron and it took half an hour to bring it. The bathroom was clean but for the toilet, it really bothered me because of the smell from the drainage.

Please improve the service.

  • Stayed November 2013, travelled with friends
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
Thank Rukawa4711
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 bubbles Reviewed 27 November 2013 via mobile

We went there two weeks ago... everything was just ok.. their buffet breakfast was horrible.. not alot of choices. Prefer only the ala carte.. our room are nice but alot of mosquitoes. Need to prepare insect repellent. Their service tip-top. They really know how to take care of their guest. Not so convenient cos the city quite far.. Overall i would rate 6.5/10.

Stayed November 2013, travelled as a couple
Helpful?
1 Thank BullElly
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dodi P, Manajer at Sekar Nusa Villas, responded to this review, 28 January 2014
Dear Bullelly,

We are very glad to hear that you had comfortable stay with us and do appreciate the good comments for the rooms and friendly & helpful staff. I will definitely forward the message to our staff to encourage their working spirit to provide better service to our guests.

Alow me to thank you for your review which naturally is confusion in regard breakfast selection and we take very seriously. I will have a complete review of all your points raised with our team to ensure further improvement.

Once again, thank you and we look forward to welcoming you back to our hotel in the nearest future.

A very best regards,

Dodi Pusdinata
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 19 November 2013 via mobile

Staff were very friendly.
Great villas with great services.
check in was fast.
We're very like the "soto" that served in their cafe called "La Terrace" with very beautiful view
Very lovely moment.
Will come again.

Stayed November 2013, travelled with family
Helpful?
Thank Peter P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dodi P, Manajer at Sekar Nusa Villas, responded to this review, 28 January 2014
Dear Mr. P. Peter,

Thank you very much for choosing Sekar Nusa Villas - Nusa Dua for your accommodation during your trip in Island of Gods.

My self and the entire team member are very pleased to know that you have enjoyed your stay, this will certainly give more positive energy for us to serve you and other guests better in the future.

I am looking forward to welcoming you on your next visit in Bali.

Kind regards,

Dodi Pusdinata
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Sekar Nusa Villas

Property: Sekar Nusa Villas
Address: Jl. Nusa Dua Selatan, Sawangan | Sawangan, Ungasan 80363, Indonesia
Region: Indonesia > Bali > Nusa Dua Peninsula > Ungasan
Amenities:
Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Spa Swimming Pool Wheelchair access
Hotel Style:
#2 Top resorts Hotel in Ungasan
#7 Luxury Hotel in Ungasan
#8 Spa Hotel in Ungasan
Price Range (Based on Average Rates): £
Hotel Class:4 star — Sekar Nusa Villas 4*
Number of rooms: 53
Official Description (provided by the hotel):
Sekar Nusa Villas is “Flower of the Island” a low key luxury resort. Inspired by traditional Balinese architecture, Sekar Nusa Villas set to be one of the most exquisite villas in the traditional village of Nusa Dua. It is perched high on a hill with Indian Ocean view. There are 24 Padma Jacuzzi Villas, 22 Sekar Pool Villas, 6 Nusa Suite (2 Bedroom ocean view villa with pool, living, dining & lounge area) and 1 unit Sandat villa ( 1 Bedroom 2 storey villa with pool, living room & kitchenette). Sekar Nusa Villas is perfectly suited to families, honeymooners, wedding venue and pre-wedding venue, providing the exclusive, privacy of your own villa in serene setting the whole resort. ... more   less 
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Also Known As:
Sekar Nusa Villas Hotel Ungasan
Sekar Nusa Resort
Sekar Nusa Villas Bali/Ungasan

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