We're half way through our stay and I feel compelled to put pen to paper and express our bemusement at what should be a 5* holiday.
The hotel is set on a cliff with a rocky beach below, because it's the rainy season we have not had an opportunity to use it which is just as well because it has litter left cleary washed up onto the beach. A lone lifeguard is the only staff member and there are no refreshments available unless it is requested from room service. Clearly not worth the effort you have to make to get there down steps cut into the cliff.
The staff are very friendly and willing and are not the problem. Clearly past it's best the hotel is now tired. Part of the breakfast restaurant terrace roof needs repair and unusable, the villa is not up to the standard of other similar styled resort with various issues that needed the maintenance teams attention. I guess the worst part is that once pointed out the repairs are done quickly but surely basic checks should be made before letting the room out. Its enough for me to say that it's the small things make a difference.
Buffet breakfast is included and is mostly up to a good standard, but we've stayed in enough of these type of hotels to know that this is not as it is in other similar resorts where they serve all day breakfasts instead of a fixed time service. Also we are surprised that bananas are in such short supply on an island that grows them..... Even so it seems that the best food is served at breakfast. The restaurants evening buffet is a weak affair with poor selections and limited choice and we won't be visiting it again. Neither will we make the mistake of ordering anything that that looks like western fare from room service. Made the mistake of ordering pizza and nachos which were all but inedible. To be fair the Nasi Goreng and chicken curry were ok, we now assume that local cuisine is a better bet in the future even though sometimes its not what you want. Considering that they boast Michelin starred chefs the whole of their catering seems a bit "unloved" we spent a whole 30 minutes in the soulless signature Ju-Ma-Na restaurant having been offered a complimentary set menu meal to make up for some of the shortcomings in our villa the complimentary amuse bouche came at the same time as our aperitifs and each course was in front of us as soon as the last was finished.... No time for chit chat there then. Was the food good? Probably it was but we had no time to savor it.
It's not just that the buildings are tired, so are lots of the facilities the spa towels have seen better days, table tennis bats are ripped and unusable, requests forgotten. It's always the little things like that you remember.
Would we return?..... Not a chance
- Official Description (provided by the hotel):
- Set high on the cliffs near to the Uluwatu Temple, Banyan Tree Ungasan brings definitive fine cliff top living to the renowned beach island of Bali. An all-pool villa resort located at the southernmost point of Bali, Banyan Tree Ungasan offers one of the best unparalleled views of the Indian Ocean, complete with a level of comfort and privacy synonymous with the Banyan Tree brand. ... more less
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- Also Known As:
- Banyan Tree Ungasan, Bali Hotel Ungasan