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“It's the little things”

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Banyan Tree Ungasan, Bali
Ranked #1 of 11 Hotels in Ungasan
Certificate of Excellence
London, United Kingdom
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
“It's the little things”
Reviewed 22 December 2013

We're half way through our stay and I feel compelled to put pen to paper and express our bemusement at what should be a 5* holiday.

The hotel is set on a cliff with a rocky beach below, because it's the rainy season we have not had an opportunity to use it which is just as well because it has litter left cleary washed up onto the beach.  A lone lifeguard is the only staff member and there are no refreshments available unless it is requested from room service.  Clearly not worth the effort you have to make to get there down steps cut into the cliff.

The staff are very friendly and willing and are not the problem.  Clearly past it's best the hotel is now tired.  Part of the breakfast restaurant terrace roof needs repair and unusable, the villa is not up to the standard of other similar styled resort with various issues that needed the maintenance teams attention.  I guess the worst part is that once pointed out the repairs are done quickly but surely basic checks should be made before letting the room out. Its enough for me to say that it's the small things make a difference.

Buffet breakfast is included and is mostly up to a good standard, but we've stayed in enough of these type of hotels to know that this is not as it is in other similar resorts where they serve all day breakfasts instead of a fixed time service. Also we are surprised that bananas are in such short supply on an island that grows them..... Even so it seems that the best food is served at breakfast.  The restaurants evening buffet is a weak affair with poor selections and limited choice and we won't be visiting it again.  Neither will we make the mistake of ordering anything that that looks like western fare from room service.   Made the mistake of ordering pizza and nachos which were all but inedible.  To be fair the Nasi Goreng and chicken curry were ok,  we now assume that local cuisine is a better bet in the future even though sometimes its not what you want.  Considering that they boast Michelin starred chefs the whole of their catering seems a bit "unloved" we spent a whole 30 minutes in the soulless signature Ju-Ma-Na restaurant having been offered a complimentary set menu meal to make up for some of the shortcomings in our villa the complimentary amuse bouche came at the same time as our aperitifs and each course was in front of us as soon as the last was finished.... No time for chit chat there then.  Was the food good? Probably it was but we had no time to savor it.

It's not just that the buildings are tired, so are lots of the facilities the spa towels have seen better days, table tennis bats are ripped and unusable,  requests forgotten. It's always the little things like that you remember.

Would we return?..... Not a chance

Room Tip: From what we can tell all rooms are very similar and are only graded by location and number of bedro...
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  • Stayed December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank DavenLina
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Helmy_Shaukany, Manager at Banyan Tree Ungasan, Bali, responded to this review, 30 December 2013
Dear DavenLina,
I am extremely sorry that there occasion of disappointments during your stay here at Banyan Tree Ungasan Bali. These things should never happen in the first place. We thank you for your comments and assure you that we take such feedback very seriously. We have already addressed your comments with a view to improve in a noticeable way.

Best regards,
Helmy Shaukany – The Management
Report response as inappropriate
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Rating summary
  • Sleep Quality
  • Location
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  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (183)
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English first
Singapore
Level Contributor
30 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
Reviewed 20 December 2013

My family and I enjoyed a 4 days 3 nights getaway in Bali a week ago. Besides family vacation, the purpose of this trip was also to celebrate my dad's birthday. I selected Banyan Tree's Family Fun Package which includes in-villa BBQ dining, which I think would be a unique way of celebrating my dad's birthday.

As there are 6 of us, I booked 2 units of Sanctuary Villas. Wanted to get both with cliff edge ocean views but since only 1 was available, had to go with ocean view for one of the villas.

Upon arrival, we were greeted with their traditional welcome ceremony, which was a nice touch. The lobby, while not grand and opulent like St Regis’, has its own beauty which allows the expansive cliff-top ocean view to really shine through. I guess too much opulence and grandeur will detract from the gorgeous views.

Sanctuary villas come with 2 bedrooms, one with a king-size bed and the other with twin beds. The villas are very well-appointed and spacious. Showers come with good pressure water flow, which was always welcome after a full day of sightseeing. The bathroom amenities and toiletries were adequate. The only negative was the scent of the body lotion provided. I think it’s supposed to be a combination of sandalwood scent with something else, and some people may like it. But I find it quite awful.

The bed was very comfortable, not to hard, nor too soft. However, the pillow was too soft for my liking and I woke up with a mild neck ache, which quickly goes away after some doing some stretches. Hence, I feel it would be an added bonus if Banyan Tree could offer a pillow menu to cater to different physique.

In addition, the reading light at the bedside is not adequate. A bigger, brighter reading light would be very helpful as lighting in the bedroom is on the dim side.

My parents and brother stayed at Villa 224 (Cliff Edge Ocean View) while my sisters and I were at villa 211 (Ocean View). The view at 224 was not the best of the cliff edge villas as it faces another cliff and do not have a full on ocean view. I believe villas 222, 221 and 220 would have much better, unobstructed ocean view.

We find the daily breakfast at Bambu satisfying. It’s not a big spread but it provides everything one requires for a good breakfast. Breakfast was a combination of self-service buffet spread and ala carte buffet items which include eggs done in a few styles, bacon, ham, etc, waffles, pancakes, French toast as well as beverages like latte, espresso, teas.

Service and hospitality at Banyan Tree is top-notch. From front-desk to housekeeping, everyone was unfailingly helpful, warm and polite. We felt very well-looked after by the wonderful team at Banyan Tree.

One of the best moments of our stay is the in-villa BBQ dinner to celebrate my dad’s birthday. Ajif (not sure if I got the spelling of his name correct) was our server for the evening and we find him very gracious, efficient and attentive in his service without being intrusive. And the food! There was so much food for the 6 of us! I think the amount could easily serve 12 people! Or perhaps we just happened to be small eaters? Anyway, the food were delicious and cooked just right, with nothing overdone or burnt.

We bought a special bottle of wine from home for this occasion and Ajif even brought out suitable wine glasses to serve the wine. Halfway through dinner, our plates were changed. It felt as though we were dining in a full-service restaurant with nothing lacking. Indeed, it was one of the most relaxing and hassle-free BBQ dinners we ever had.

Desserts comprise of fresh fruits, which are definitely welcome after a meat-filled meal. Ajif also brought out the birthday cake, compliments of Banyan Tree, to celebrate the occasion.

We have enjoyed our stay at Banyan Tree Ungasan and will not hesitate to return again on our next visit to Bali.

Room Tip: If you want unobstructed ocean views, I believe villas 222, 221 would have the best views.
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  • Stayed December 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Chocolatte
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Denpasar, Indonesia
1 review
Reviewed 19 December 2013

Last week-end I feel so lucky as I had a chance to stay 2 nights at the Banyan Tree, one of the famous hotel in Bali.
First surprise was during check-in, they gave us special ceremony, took picture of us. Second surprise was the size of the living room, bed room and bath room. Third surprise was the hospitality of all staff. Forth surprise was the shuttle service, really help!

  • Stayed December 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with BanyanTree.com

Helpful?
Thank Patricia M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
A TripAdvisor Member
Reviewed 18 December 2013

we, my wife and I, had a wonderful time at the Banyan Tree Ungasan Bali as our preferred destination for our recent honeymoon vacation, which made us feel rejuvenated and still reminds us of good memories again and makes me smile. we hope we'll be back there someday. ASAP If you get there, don't forget to join GIF(green imperative fund) which Saves the turtle! Vita Brevis! Carpe Diem!

  • Stayed December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with BanyanTree.com

Helpful?
Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Melbourne, Australia
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 10 December 2013

We stayed at Banyan Tree Bali for our weekend escape and the 3 days there were just fantastic.

The staff there are friendly and helpful. When we walked around the resort, everyone we saw stopped and smile to us. The place is no difference to the photos on the website and Ju-Ma-Na restaurant has the best view!

The room was awesome and the spa was great. We went as couple but the place is also good for families. Have to mention the burning oil there as apparently it is so popular that there is nothing left in the gallary shop! Need to order that online when it becomes available.

Some people complained about the resort being in the middle of no where, but we actually think it is a good thing. It gives us enough quiet time and space and really makes the stay a relaxing one. If you want to go to somewhere with more people and shops, it is actually not that far.

We really liked the way that with different Banyan Tree resorts in different places, they always have the same high quality and standard.

As I said in the title, never let me down.

Room Tip: For those who are looking for the cliff edge view villas, 218 and 219 are definitely the best - next...
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  • Stayed November 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank YJOG
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Helmy_Shaukany, Manager at Banyan Tree Ungasan, Bali, responded to this review, 17 December 2013
Dear YJOG,

Thank you for your kind and flattering comments on your recent stay here at Banyan Tree Ungasan. Your comments have been shared with the team and they were indeed pleased to hear that you had an enjoyable stay.

With best regards,
Helmy Shaukany – The Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Theoule sur Mer, France
Level Contributor
22 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 4 December 2013

Banyan tree always stands for the highest level of service and quality. This hotel is no exception. Villas are very comfortable and well maintained located in the lush garden. If you are planning a romantic getaway or honeymoon - it is a very good option. You would enjoy your quality time together. We have come there with children and there is not much to do for kids, the beach exists but you can hardly use it - it is not suitable for swimming. There are many places in the world with much better beaches. Despite these cons kids and us enjoyed the stay a lot. You are guaranteed with the good relaxing holiday.

  • Stayed November 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with BanyanTree.com

Helpful?
Thank Katya P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Helmy_Shaukany, Manager at Banyan Tree Ungasan, Bali, responded to this review, 17 December 2013
Dear Katya P,

Thank you for the gracious comments.
We all here at Banyan Tree Ungasan truly appreciate it.

Thank you & regards
Helmy Shaukany – The Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Australia
Level Contributor
61 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 68 helpful votes
Reviewed 4 December 2013

The Banyan Tree Ungasan is a resort that offers all needed amenities and features. I stayed at the resort/hotel in January of 2010 (despite it saying February of 2013 at the bottom) and looking at the recent reviews, the hotel has done nothing but improve from then. The resort has it all from a large pool, to fine dining and breath taking views from the Villas.

Upon arrival to the hotel you will notice how friendly the staff are and how gorgeous the estate is. The rooms are the best part of the hotel, as they should be for the price being paid, mainly because of the jaw dropping infinity pool that leads onto a view of a deep valley and sandy beach with light and dark blue coloured water. The rooms are extremely spacious and have the most terrifically designed bathrooms with lovely lounge chairs outside the bedroom.

At the time there were limited buggies in the resort which was understandable but not inexcusable as it is a extremely expensive hotel. The service was good but I found the place was understaffed on the whole. The beach was very nice and the walk down offered even more striking views of the sea.

The resort on the whole was moderately okay but had some major disadvantages. The place was understaffed, there was a shortage in variety of foods and it was a serious walk to get anywhere but I guess the placement of rooms for views must be compensated with that distance. Lastly when I say the resort was remote, it means remote. This resort was a good thirty-five minutes away from anything.

Great resort but it would be assumed that this resort should tick all the boxes for the price paid.

Room Tip: Some views have good views, others have moderate views.
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  • Stayed February 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank maxamoh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Helmy_Shaukany, Manager at Banyan Tree Ungasan, Bali, responded to this review, 17 December 2013
Dear Maxamoh,

Thank you for taking the time to post your comments on your recent stay here at Banyan Tree Ungasan Bali. It is truly appreciated.
My unreserved apologies for the areas where we could have done better.
We are looking forward to welcoming you back.

With very best regards,
Helmy Shaukany – The Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Banyan Tree Ungasan, Bali

Property: Banyan Tree Ungasan, Bali
Address: Jl. Melasti | Banjar Kelod, Ungasan 80364, Indonesia
Region: Indonesia > Bali > Nusa Dua Peninsula > Ungasan
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Luxury Hotel in Ungasan
#1 Spa Hotel in Ungasan
#1 Romantic Hotel in Ungasan
#1 On the Beach Hotel in Ungasan
Price Range (Based on Average Rates): ££££
Hotel Class:5 star — Banyan Tree Ungasan, Bali 5*
Number of rooms: 73
Official Description (provided by the hotel):
Set high on the cliffs near to the Uluwatu Temple, Banyan Tree Ungasan brings definitive fine cliff top living to the renowned beach island of Bali. An all-pool villa resort located at the southernmost point of Bali, Banyan Tree Ungasan offers one of the best unparalleled views of the Indian Ocean, complete with a level of comfort and privacy synonymous with the Banyan Tree brand. ... more   less 
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Also Known As:
Banyan Tree Ungasan, Bali Hotel Ungasan

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