We stayed from 7th to 17th July 2014 with the family (2 adults and 2 children). We had paid extra before we left for the room upgrade and were amazed when we arrived to find we had two rooms off a common entry corridor. One room had kitchen which we didn't need but it was nice to have. This meant the kids were separate from us which was much more peaceful!
Hotel staff were very helpful and tried to resolve issues we had with the air conditioning in our rooms although it failed again on our last night which was not great as we had a 5am pickup and after a very hot sticky night the air con would have been a blessing!
The rooms were kept very clean and we have no complaints there.
The all inclusive deal was great and worked well. Drinks were good and the food excellent. The menu changed mid stay to a 'choose from a menu' evening meal which fine meant the large choice salad was removed. The quality of the food and the service was high and the staff entertaining and informative when asked for details on topics.
My only real grumble was the perennial 'towel on the lounger' people that come down early, leave a towel on a lounger and then vanish for hours denying other who want to use the loungers access. There was one family of eight who did this and never returned for 3 hours and when they did just took the towels off and went away. Really selfish and annoying!
Kids entertainer worked hard and was great with them.
River smells a wee bit at times but no wonder - mud does dry in the heat - nothing like as bad as some make out.
Really good hotel and we would return again.
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- Also Known As:
- Agua Hotels Riverside Hotel Lagoa
- Agua Hotels Riverside Portugal/Algarve