We have just arrived back after spending a week at the Turtle Beach Resort. We booked via Monarch holidays paying £2200.00 for 2 adults and a 3 year old child in 1 room
Monarch Flight - Planes are very dated, they are using short haul planes for long haul destinations and the food is terrible, on the plus side the cabin crew were superb and could not be faulted.
Airport - Our plane was virtually empty with less than 80 people and yet it still took over 2 hours to clear immigration owing to the fact that once you collected your incoming luggage, each piece had to be rescanned through a single scanner be careful if you buy excess duty free as they will charge you.
Monarch Rep - It would have been nice to have met the rep if only to find out as why we were left stranded at the airport with no transfer for over an hour and which was only resolved after contacting the UK emergency number - she never contacted any of the guests or came anywhere near the hotel
Hotel - This hotel is suitable for mature couples who want a relaxing time – it is not suitable for families and despite its claims, it has no kids facilities or club at all.
The majority of the staff were lovely and tried to make your stay enjoyable but there were a couple who really needed to lose the attitude
The hotel is a typical rex resort, the communal areas are spotless , the grounds well maintained, there is one large swimming pool , a Jacuzzi located in the centre of the pool but inaccessible due to its poor access and a separate small pool.
The rooms although dated, were spacious, with the added benefit of a dressing area and were overlooking the beach. There is an empty ‘mini fridge’ in the room and flat screen TV with 2 working channels. Despite the claims that there was WIFI in the rooms this was not available in 135 for the whole duration nor was there any internet facility in the reception. There was tea and coffee in the room but no safe deposit box. Although we booked a triple room we were given 2 double beds !
The rooms were cleaned on a daily basis but for 4 days we were without toilet rolls despite repeated requests.
There are 2 bars, 1 in reception known as the lounge bar which was never open and a bar by the pool which had a the swim up bar on one side which was never open and an open air bar on the other, which served as the bar for whole duration of the stay even when there was tropical storms.
Evening entertainment was good but restricted to Thursday – steel band, Monday – singer, Tuesday – singer.
Food was buffet style- breakfast was repetitive , lunch and dinners were varied with soup, very sparse salad bar, 2 meat dishes, 1 fish dish with the normal veg, potatoes, rice, usually choice of 3 deserts. Light lunches/bar snacks/sandwiches were not available so if you didn’t want the 3 course meal for lunch then you starved. Room service consisted of whatever the restaurant menu was for that day. All the stews although tasty were full of bones so not suitable for kids.
Beach Towels - the hotels booklet claims that you get towel cards upon arrival – we didn’t but found that the towels were already in the room on arrival. They don’t tell you how or where to get them changed or the fact that on the last day you have to go and get your towel card or be charged as lost card fee. The towels can be changed each day at the canoe hut.
The hotel is full of mosquitos and sand flies which is not unusual however at no time did they spray the rooms or the communal areas needless to say we are all covered in bites.
The hotel is non-smoking, but they have generously allowed a small naughty corner for the smokers adjacent to the beach wall – the only drawback is that the beach is public and you are constantly asked for cigarettes from the locals walking past.
Beach Vendors - There is an old guy who has a stall on the beach who make the most amazing hand crafted leather goods including carvings and shoes to measure , please give him the time of day as he never pesters and his stuff is really good and inexpensive.
Tours - The hotel does not offer any tour booking service so you are reliant on your rep – as we never had one and despite the hotel stating that you should not use them, we ended up booking our trips through Frankie Leander he is a certified guide with full insurance cover, very professional, is a lot cheaper than what the travel company charges and will come by the hotel on the days of arrivals.
Location - The resort is located on the beach in Black Rock which is 8 miles from Scarborough with the nearest shop being over 2 miles away, there is an onsite shop next to reception open daily 10am – 7pm but it is very poorly stocked the most you can get is the odd bar of chocolate, cans of beer or bottles of coke.
Overall the hotel was okay but we found it to be very disorganised at the higher management level with very poor guest communication.
- Official Description (provided by the hotel):
- "best beach resort experience in Tobago" ... more less
- Reservation Options:
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- Also Known As:
- Turtle Beach By Rex Hotel Scarborough
- Turtle Beach Tobago
- Turtle Beach Rex Resorts
- Turtle Beach Hotel Tobago
- Turtle Beach By Rex Resorts Tobago/Plymouth