The photos look very enticing and there were indeed many pleasurable parts to our two night stay but unfortunately the negatives outweighed the positives. We were nearing the end of our two week holiday in France, having stayed in a range of accommodation, supposedly culminating at the no.1 rating in Seillans. We were initially charmed by the pretty location and beautiful features inside the old building, as well as the smooth administration prior to arrival which had been very helpful. However, on the evening of our arrival, there was no hot water in our room. We tested the water repeatedly between 5pm and 9pm but we were not able to enjoy more than a tepid shower. After a hot day and long drive this was something of a letdown.
I had been downstairs to alert reception but it was already closed on the Sunday evening. The chef came out of the kitchen to kindly leave management a note for the next day. The receptionist Maria was very apologetic the following day and said that she had mentioned this to management already and that she would call them to advise them of the recurrence. Maria kindly helped us switch rooms and we had hot water for the next day. On the morning of departure we spoke to the manager with whom we were checking out. It would have been nicer if she had taken the initiative in apologizing for the water issues. She didn’t mention anything and when we explained what had happened and the answer was “What do you want me to do about it?” We hadn’t anticipated such a response!….and we were quite shocked by how defensive the reply continued to be…. “the hotel was full and there was a wedding.” So, with that, we were seemingly being told that when the hotel is full they cannot guarantee hot water and that our booking was less important that that of a wedding.
As the first room which we were in was 40 euros more than the second, we considered the 80 euro room with running hot water to be considerably better value! The bed was the same size and the room just a tiny bit smaller but the bathroom was much lighter and nicer (apart from the unusual and noisy saloon doors!). Describing the first room as a ‘large double’ seemed somewhat misleading.
We had other concerns too, mainly the noise – there is a saloon door splitting the bathroom from the main bedroom in a couple of the rooms in the hotel and the sound of these doors swinging reverberates to the other rooms close by. The noise insulation between the rooms and especially between the rooms and the corridors leaves a lot to be desired.
The food in the restaurant was delicious (some overcooked lamb aside) and the staff were generally very friendly. However we were overcharged on the bill on two accounts and when we suggested the correct bottle price of the wine we were assured that we were incorrect by the waitress. We checked the price and indeed we had been overcharged and we were refunded the difference.
Overall, the location of the hotel in a delightful part of a stunning village was superb, the hotel staff (excluding the management) were charming and friendly, while the interior design and cleanliness of the rooms and the hotel was a definite strength. Yet there were a few too many things amiss to leave us with a lasting impression of a great hotel: lack of warm water, some poor fittings in the rooms, the smallness of the ‘large double’ room, two animals (a bird and a gold fish) in the hotel reception kept in highly confined conditions (seeming rather cruel and in poor taste to us).
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- Also Known As:
- Hotel Des Deux Rocs