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“Mixed”

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Hotel Restaurant des Deux Rocs
Ranked #1 of 1 Hotels in Seillans
Certificate of Excellence
Amsterdam, The Netherlands
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
“Mixed”
Reviewed 6 August 2014

The photos look very enticing and there were indeed many pleasurable parts to our two night stay but unfortunately the negatives outweighed the positives. We were nearing the end of our two week holiday in France, having stayed in a range of accommodation, supposedly culminating at the no.1 rating in Seillans. We were initially charmed by the pretty location and beautiful features inside the old building, as well as the smooth administration prior to arrival which had been very helpful. However, on the evening of our arrival, there was no hot water in our room. We tested the water repeatedly between 5pm and 9pm but we were not able to enjoy more than a tepid shower. After a hot day and long drive this was something of a letdown.

I had been downstairs to alert reception but it was already closed on the Sunday evening. The chef came out of the kitchen to kindly leave management a note for the next day. The receptionist Maria was very apologetic the following day and said that she had mentioned this to management already and that she would call them to advise them of the recurrence. Maria kindly helped us switch rooms and we had hot water for the next day. On the morning of departure we spoke to the manager with whom we were checking out. It would have been nicer if she had taken the initiative in apologizing for the water issues. She didn’t mention anything and when we explained what had happened and the answer was “What do you want me to do about it?” We hadn’t anticipated such a response!….and we were quite shocked by how defensive the reply continued to be…. “the hotel was full and there was a wedding.” So, with that, we were seemingly being told that when the hotel is full they cannot guarantee hot water and that our booking was less important that that of a wedding.

As the first room which we were in was 40 euros more than the second, we considered the 80 euro room with running hot water to be considerably better value! The bed was the same size and the room just a tiny bit smaller but the bathroom was much lighter and nicer (apart from the unusual and noisy saloon doors!). Describing the first room as a ‘large double’ seemed somewhat misleading.

We had other concerns too, mainly the noise – there is a saloon door splitting the bathroom from the main bedroom in a couple of the rooms in the hotel and the sound of these doors swinging reverberates to the other rooms close by. The noise insulation between the rooms and especially between the rooms and the corridors leaves a lot to be desired.

The food in the restaurant was delicious (some overcooked lamb aside) and the staff were generally very friendly. However we were overcharged on the bill on two accounts and when we suggested the correct bottle price of the wine we were assured that we were incorrect by the waitress. We checked the price and indeed we had been overcharged and we were refunded the difference.

Overall, the location of the hotel in a delightful part of a stunning village was superb, the hotel staff (excluding the management) were charming and friendly, while the interior design and cleanliness of the rooms and the hotel was a definite strength. Yet there were a few too many things amiss to leave us with a lasting impression of a great hotel: lack of warm water, some poor fittings in the rooms, the smallness of the ‘large double’ room, two animals (a bird and a gold fish) in the hotel reception kept in highly confined conditions (seeming rather cruel and in poor taste to us).

Room Tip: Check what is meant by "large double" and consider whether you want a door to the bathroom...
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  • Stayed August 2014, travelled as a couple
    • Value
    • Rooms
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Helpful?
4 Thank paddyb2000
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
margauxfrance, Propriétaire at Hotel Restaurant des Deux Rocs, responded to this review, 12 August 2014
Google Translation
Dear young people,

Thank you very much for your very very very long comment left for our beautiful English wedding on August 4. But please , read the review left on the same day than you… it could help to understand our answer.

I will not respond as long, but give our version so that everyone can understand your stay.

First of all, thank you for loving our beautiful village and our old country house! and our entire staff, except us ...

1 - Regarding the problem of hot water: I have to say, in fact, that you were the only room that was not part of the wedding at the hotel! and this is probably our mistake here!

How to understand that when 35 people gathered for a wedding, and that they eat together at the same time, they all went together for a walk and then come back together around 18:00 at the hotel for a shower and then dinner together and everything all at the same time….

I apologized, contrary to what you say, explaining that the situation is exceptional, this happened 2 or 3 times a year for weddings.

But I think you expected anything else than my excuses! reduction maybe ...

Anyway hot water was back to 21:00, we were on August 4 and it was 30 degrees outside ...

2nd - After the story of hot water, nothing was going the way you wanted: room too small, too noisy, bathroom door that you do not like, complicated restaurant ...

This hot water in summer in Provence has spoiled your stay and we are sorry!

And finally, what can you expected as an answer when you told us that we were very cruel for having a red fish in a jar and a little bird in a cage ... It's without any comment ...


Chers jeunes gens de Hollande,

Nous vous remercions vivement pour votre très très très long commentaire laissé pendant notre magnifique mariage anglais du 4 aout. D’ailleurs, le commentaire du même jour que vous laisse une autre image.

Je ne vais pas répondre de manière aussi longue, mais donner notre version afin que tout le monde puisse comprendre votre séjour.

Tout d'abord, nous vous remercions d'avoir aimé notre joli village et notre vieille bastide ! ainsi que tout notre personnel, sauf nous...

1er - Concernant ce problème d'eau chaude : je dois préciser en effet, que vous étiez l'unique chambre qui ne faisait pas partie du mariage à l'hôtel ! et c'est sans doute ici notre erreur !

Comment comprendre que lorsque 35 personnes sont réunies pour un mariage, et bien ils mangent au même moment ensemble, ils partent tous ensemble en balade et enfin reviennent tous ensemble vers 18h00 à l'hôtel pour prendre une douche et ensuite diner tous ensemble.

Je me suis excusée, contrairement à ce que vous dites, en vous expliquant que la situation est exceptionnelle, que cela se produisait 2 ou 3 fois par an pour des mariages.

Mais je pense que vous attendiez autre chose que des excuses ! une réduction peut être...

Malgré cela l'eau chaude était de retour vers 21h00, nous étions le 4 août et il faisait 30° dehors...

2ème - Après l’histoire de l’eau chaude, rien n’allait comme vous le vouliez : chambre trop petite, trop bruyante, porte de salle de bain qui ne vous plait pas, restaurant compliqué…

Cette eau chaude en plein été en Provence vous a gâchée votre séjour et nous en sommes désolés !

Et pour finir que répondre lorsque vous me dites en partant que nous sommes très cruels d’avoir un poisson dans un bocal et un petit oiseau dans une cage… C’est sans commentaires…
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197 reviews from our community

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Rating summary
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  • Sleep Quality
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Traveller tips help you choose the right room.   Room tips (21)
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English first
London, United Kingdom
Level 4 Contributor
36 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed 4 June 2014

This is a tricky one. The restaurant is ambitious and largely (but not wholly) succeeds, though its prices are also ambitious. The hotel and bedrooms are adequate but in need of updating: why a chair by the bed, not a table; why is the wall covering stained; why no proper mirror; why the uncomfortable (to walk on) floor coverings? And so it goes on. Less quirkyness, fewer artefacts, more comfort and convenience please. That said, the rooms are not expensive. I would not return.

  • Stayed June 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank jeflloyd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
margauxfrance, Propriétaire at Hotel Restaurant des Deux Rocs, responded to this review, 12 June 2014
Google Translation
Dear Mr. Lloyd,
What a surprise! Why do you always see the bad side of things?? you seemed so happy to be there from the beginning to the end of your stay. Why did you not tell us?

We will now describe your stay and your room so that clients can understand our surprise at your note.

First, I came with you to show you to your room and I asked if everything was ok and you said yes! You booked a small room at 80€, and you were upgraded to a larger room but you say nothing about that...

"Why a chair by the bed, not a table" There is indeed a chair on the left side of the bed for extra comfort and allow people to put their clothes on. There is a nightstand on the right side of the bed. In addition, there is a corner of the room, a large desk with a chair too.

"Why is the wall covering stained" There was a wall of Pierre Frey fabrics, but it is not to your taste, but it is high quality! "Why no proper mirror": There is a mirror on the desk and also on the door of the bathroom. "Why the uncomfortable (to walk on) floor coverings" for comfort and hygiene, the room is covered with coconut. But this does not seem to your taste.

The day after we spoke a lot with you and my wife when you leave and you seemed happy to stay; it would have been simpler and correct you tell us about your inconvenience and so we could do to make you stay enjoyable! This was not the case and we are sorry!

Monsieur Lloyd,
Quelle surprise! Pourquoi voyez-vous toujours le mauvais côté des choses? vous sembliez tellement heureux d'être là, du début de la fin de votre séjour. Pourquoi n'avez-vous rien dit?

Nous allons maintenant décrire votre séjour et votre chambre afin que les clients puissent comprendre notre surprise à votre note.

Tout d'abord, je suis avec vous pour vous montrer à votre chambre et j'ai demandé si tout allait bien et vous avez dit oui! Vous avez réservé une petite chambre à 80 €, et vous avez été surclassé pour une chambre plus grande, mais ça, vous ne le dites pas...

«Pourquoi une chaise près du lit, pas une table" Il est en effet une chaise sur le côté gauche du lit pour plus de confort et de permettre aux gens de mettre leurs vêtements. Il existe une table de chevet sur le côté droit du lit. En outre, il y aussi un grand bureau avec une chaise dans la chambre.
"Pourquoi le revêtement mural " Il y a du tissus Pierre Frey au mur, mais ce n'est pas à votre goût, mais il est de grande qualité! «Pourquoi pas de miroir ": Il est un miroir sur le bureau et sur la porte de la salle de bains. «Pourquoi les inconfortables revêtements de sol" pour le confort et l'hygiène, la salle est couvert de coco. Mais cela ne semble pas à votre goût.

Le lendemain, nous avons beaucoup parlé avec vous et mon épouse lors de votre départ et vous sembliez heureux de votre séjour; il aurait été plus simple de nous parler de votre gêne et que nous puissions faire que votre séjour soit agréable! Ce n'était pas le cas et nous sommes désolé!
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Boston, Massachusetts
Level 4 Contributor
45 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 29 May 2014

We returned to the Deux Rocs 20 years after first staying in Seillans and found the hotel as nice as we recalled. We asked for the yellow (now Mimosa) room overlooking the Font d'Amont and found it as we remembered -- with more modern plumbing. Although the view of the hills has been reduced due to the growth of the large Plane tree by the fountain, the hotel and the village retain their charm.

Room Tip: Opt for a room on a high floor overlooking the fountain.
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  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank GF02116
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, United Kingdom
Level 4 Contributor
26 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 89 helpful votes
Reviewed 3 May 2014 via mobile

We spent two restful nights at this lovely hotel. The room we had was comfortable and spacious. The hotel is full of artefacts making it really quirky. The staff are really helpful and friendly.

The breakfast buffet is excellent and well stocked with great produce.

We had dinner in the restaurant which was excellent. As the weather was not so good, we had to sit inside. It is the same room as breakfast is served in, but feels very different at night. So made it feel that we were in a different place, which was good.

Most diners get a view of the kitchen, which prepares spectacularly decorate food in what appears to be a very small kitchen.

I would stay again, and would recommend it to others without hesitation.

  • Stayed May 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank DJC1010
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Whitstable, United Kingdom
Level 3 Contributor
15 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 8 March 2014

Excellent period restaurant with exceptional food. Worth a detour. Very pleasing ambience. Excellent terrace in the summer, but a very good indoor dining experience in inclement weather. Booking essential in summer.

  • Stayed August 2013, travelled with family
    • Value
    • Location
    • Cleanliness
    • Service
Helpful?
Thank Nigel P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sydney Australia
Level 6 Contributor
144 reviews
112 hotel reviews
common_n_hotel_reviews_1bd8 168 helpful votes
Reviewed 4 November 2013 via mobile

We booked a room at the front (having seen warnings about some small rooms) and it was comfortable and a nice view. The hotel is well restored and the service very friendly. It is a good place to stay to see the quaint village.

As it was late in the season we had dinner inside rather than out. That was great as we could watch the unflappable chef and his assistant put the meals together from the open small kitchen. Our meal was excellent , we very much recommend it if you are in the area. All in all a great stay and very reasonably priced too.

Stayed November 2013, travelled as a couple
Helpful?
2 Thank vague travellers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Vienna, Austria
Level 2 Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 3 September 2013

The Provence as you imagine it. A nice little hotel next to a fountain where you get breakfast or enjoy the restaurant's great food in the evening. The room we had was quite small but this was compensated by the charme of the house.

  • Stayed June 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Peter M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel Restaurant des Deux Rocs

Property: Hotel Restaurant des Deux Rocs
Address: 1 place Font d'Amont, Seillans, France
Region: France > Provence-Alpes-Cote d'Azur > French Riviera - Cote d'Azur > Seillans
Amenities:
Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant
Hotel Style:
Ranked #1 of 1 Hotels in Seillans
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Hotel Restaurant des Deux Rocs 3*
Number of rooms: 14
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Also Known As:
Hotel Des Deux Rocs

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