We visited for three days with our college-aged daughter in early May 2010. I had read all the reviews and had high expectations. Leslie greeted us like long-lost family, got us situated in our rooms, offered a glass of wine and suggested dinner in the hotel. It is a small, intimate dining room and the staff, led by Leslie, was perfection. If you haven't read about the "slow food" movement in Piedmonte then just go to Castello di Sinio and experience it. The meal was spectacular, the wine sublime and the pace and presentation makes you feel like the most important guest in the history of the hotel.
The dining experience was among the best we've experienced in our travels around the globe - brilliant food for every course served with a patient, engaging way - you never wait, you never are hurried, it all arrives when you're ready for it and everything is unbelieveably good.
The rooms are spacious, comfortable, well appointed and a very good value. No matter where you turn you feel the innkeeper's attention to comfort, luxury and style. You should disregard the very few stuffy, negative reviews. This place is heaven, the staff serves your every whim and they absolutely LOVE hosting you and your guests.
We had some time with Denise early in our visit and found her to be all the great things that have been said here already. She made a dinner recommendation that perfectly fit our plans for the evening and ensured we would be treated like family at that location as well.
Upon our return from dinner we had a tourist's nightmare experience - something out of an "ugly American" movie - and completely put Denise in an inconvenient bind - in the middle of the night. Her reaction? Coming right to our rescue without blinking!
Needless to say we were a bit embarassed to talk to her in the bright light of the morning. We still had some things to work out from our calamity the night before and she took the resolution of our problem on as a personal mission - never wavering in her goal to make sure we remained comfortable, happy and relishing our time in Sinio. It would take another 100 pages to fully explain what she did for us but it was far, far, far beyond the call of duty and certainly much more than any guest of any hotel to expect.
After solving our problem after several hours of hard work on our behalf, Denise didn't blink once before embarking with us, her crazy guests, for a pre-arranged private cooking class in the Castello's kitchen.
The following many hours were a life experience - something the three of us will never forget - and left us with one of our life's most memorable meals, in a most memorable hotel, with what is now a most memorable friend for life - Denise.
After this dinner and a perfect night's sleep, we sadly had to check out and depart. Our earlier problem was fixed enough for us to leave but Denise still had several things to sort out for us over the coming days/weeks after our departure. It was an unfair burden to leave on an innkeeper who had treated us far better than we deserved.
I asked her as we left, "How are we going to handle this issue, what should we do?"
Denise replied, "You are going to leave here, go home and remember what a wonderful time you had in Sinio. I'm going to take care of the problem and you shouldn't ever think about it again."
I know now that this issue didn't go away easily. She did have to deal with it for several weeks (I should admit it had to do with a rental car problem). We've corresponded several times since and every time she said, "It never was a problem."
We met every staff member during our visit. Each and every one of them was exemplary in their service and friendliness.
Yes, we had a unique experience and certainly received over-the-top service and accomodation.
But the Hotel Castello di Sinio is a unique place. Denise has created a world-class hotel in one of the world's most historic regions. Her inn is a credit to her village and country. It will not stay so undiscovered for very much longer.
If I had only three words?
You must go.
- Official Description (provided by the hotel):
- A luxurious restored medieval castle at the epicenter of the foremost wine and gastronomic area in the world. Elegantly decorated with exquisite antiques and rich fabrics, all rooms offer modern amenities including satellite TV, Internet, air conditioning, large bathrooms, and attentive service. Luxuriate in the pool, gardens, and sauna. Unwind in the stylish common areas where you'll find tranquil outdoor seating in summer and cozy fireplaces in cool weather. Modern comfort and old traditions united. ... more less
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