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“It was OK”
3 of 5 bubbles Review of Hotel Chichen Itza

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Hotel Chichen Itza
Ranked #1 of 3 Hotels in Piste
Zagreb, Croatia
Level Contributor
33 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
“It was OK”
3 of 5 bubbles Reviewed 22 October 2012

The hotel is nice, on the main street through Piste and relatively close to Chichen-Itza ruins.
Before coming to this one, we have seen a few from the ouside only and this is the only one that seemed acceptable.
The hotel is pricey but good for short stay. We stayed at the hotel for one night (breakfast not included). The room was very nice and the hotel has a pool.
The receptionists were not very helpful, I had to fight for their attention and the wi-fi was not working and they did not do anything about it.
The pool was nice and we actually took a swimm. All in all, great for a short stay and nothing else.

  • Stayed July 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Lana502
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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445 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (57)
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English first
manchester
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 20 October 2012

We had a super stay at this hotel. Luis, the manager, welcomed us enthusiastically and gave us the 3 bed room as we had our two daughters with us so they had a rare treat of a bed each. We had been travelling for a month already and were feeling rather jaded but Luis and his family were our salvation! We ate with them, they lent us their son's books and the kids played together.... The room and pool were lovely, we didn't have breakfast but Carlos cooked us great vegetarian food in the restaurant. Luis gave us a lift to Chitzen Itsa at 8am so we beat the crowds (definately worth doing) and also took us to the bus stop when we reluctantly left. Highly recommended!

Stayed October 2012, travelled with family
Helpful?
1 Thank peteandrach
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
chichenuxmal, Owner at Hotel Chichen Itza, responded to this review, 10 November 2012
We want you to be very happy to comeback!

It was our pleasure to serve you. We all want you to return soon!!
All of us at the Hotel Chichen Itza wish you safe travels.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Brussels, Belgium
Level Contributor
25 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
3 of 5 bubbles Reviewed 20 September 2012

it is quite expensive for mexican standards. entrance hall and bar are nice so is the garden and the pool. the rooms are nothing special. our bathroom was not very clean with hundreds of small dead insects. average hotel for a stay-over in order to be early at chichen itza - a bit too expensive for what you get.

  • Stayed August 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank floxer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
67 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
3 of 5 bubbles Reviewed 3 September 2012

This was a pleasant stay after an exhausting day at Chichen Itza. The room had air con and there were not many hotels to choose from in Piste. This was close by and great parking in the centre. It was near local restaurants (we turned left out of hotel and a very short walk on the right had dinner, we had the best guacamole of the trip here).

The pool was small but a welcome relief after the heat although was not the cleanest it did not bother us.

Overall good value for money and would stay here again...

Room Tip: Try and avoid the roadside as the traffic is higher in the early morning as the locals go to Chichen...
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  • Stayed June 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Eldodgemous
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
chichenuxmal, Owner at Hotel Chichen Itza, responded to this review, 4 September 2012
If we are a "Fine Hotel for the Money", why did you rate us "average" ?
We believe we give our clients exceptional value for the money. Where on earth do you get all we give for under $56.- USD ?
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Strafford, Missouri, United States
Level Contributor
27 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 bubbles Reviewed 5 August 2012

It was a good price and we picked it because of the American Name thinking it would be comparable to what we were use to. It was attractive made in the Mexican style stucco. There was a pool, dinning room and bar, all of theses close early. The room was old and smelled of mold. We told that breakfast was free so I ate only 1 roll and was charged 10 US dollars. Could be because of the language barrier. The town is very nice to experience, drive through. If you are traveling from Cancun, fill up there because there are no gas stations on the way. We ran out at the toll booth ( cost 27 US dollars) we asked the police where to get some gas so they syphon gas from an ambulance and charged us 20 US dollars then split it between them. Fun experience even though it was scarry thinking we would be stuck there without any help.

  • Stayed July 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Dora M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
chichenuxmal, Owner at Hotel Chichen Itza, responded to this review, 12 August 2012
We appreciate your comments very much. Yes, we give unusual value for what the hotel provides... takes you back to yesteryear to pay about $50.- USD for a room that today would cost over 70% more just about anywhere else. Thank you.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Austin, Texas
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed 25 July 2012

This perfect choice for a stay in the quaint yet busy pueblo of Piste. Piste is visited for one huge reason- the World Heritage site of Chichen Itza. The hotel, which is best known by the taxi drivers as "The Mission" (named after the hotel group), is a little shy of a mile away from the entrance of Chichen. The park entrance is not only the local artiseans square but also the towns' bus stop and currency exchange center.
The hotel staff stands out for their immaculate service and clean grounds. The ladies wear traditional "hipilies" or "ternos" which are the elegant white dresses with bright colored emboirdery flowers around the chest and neck pieces. The ladies and men can be easily spotted around the premises and ready to offer any assistance. For example, any time you need to setup a taxi or ask local questions the staff is more than happy to assist. The rooms are spacious, clean and affordable. They do just the job for an over night stay and early trek to Chichen but rest a sure if you are staying longer you won't regret staying here. The rooms facing the courtyard are the quietest and the best view from your front porch/patio rocker. The groundsman, Isidro is happy to help you gather fruit from the many fruit bearing trees in the garden. The restaurant is a happening spot in town and many of the tours and buses stop by for the lunch/dinner buffet. The food is that great and super fresh! And don't worry about the extra people the traffic is nearly unnoticed by the guests. Just know that you have prime location in this little town for the best sleep, eats and service. Not too mention the pool and the garden is a great way to soak in the sun and take a dip.

Room Tip: Rooms are quieter facing the courtyard than the street.
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  • Stayed July 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank LaceyandRodrigo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
chichenuxmal, Owner at Hotel Chichen Itza, responded to this review, 12 August 2012
Gracias!
We work hard at our gardens... and we are delighted you noticed!
We ook forward to your next visit. Until then, happy and safe travels.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Washington DC, District of Columbia
Level Contributor
19 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
5 of 5 bubbles Reviewed 15 July 2012

After flying into Cancun, we headed straight to the town of Piste so that we could get an early start the next day at Chichen Itza and surrounding places. The town of Piste is cute. The people there are friendly which is amazing due to the level of poverty there.

We pulled into the Best Western with six of us. Me, my wife, and four kids. The main lobby is open to the outside with a big atrium. There are hundreds of birds chirping in nearby trees which gave it a very tropical feel. Most of the staff spoke only a little english with the exception of Luiz who checked us in. With six of us, we had to unfortunately get two rooms which doubled the price ($90 per room with 2 breakfasts included). By the way be careful which rate you get. There are cheaper rooms there but from what I've heard they are very small with twin beds. Our rooms had two double beds in each with private baths. The overall room layouts were quite nice with terracotta tiling. A/C worked fine in each room. We heard other reviews complain about the noise but I guess we are used to white noise due to fans at our house so it didn't bother us (especially when the other option is no A/C).

Here are some other points:

- Pool. The Pool was clean and refreshing. The front desk supplied thick pool towels.

- Water. DON'T drink the water here. Actually anywhere in MX. The hotel supplies one small water bottle per room per day which isn't enough to survive on. See advice on Oxxo below.

- Bathroom. As expected, quite simple. The windows in the bathroom actually were manual wooden blinds with a screen so the bathroom stayed quite humid. We would advise closing the bathroom door while the air is on in the bedroom to keep the bedroom cool. Signs all over saying don't drink the water and also don't flush toilet paper. Water pressure in the shower was great!

- Quick Snacks. Just 100 feet from the hotel is an Oxxo store. Similar to a 7-11. They have chips, sandwiches, water, drinks, and beer. The drink section could have been right out of a 7-11 with gateraide, Arizona Tea, etc. And beer is cheap. Maybe $3 a six pack. We took a six pack back to the pool and drank it before it got cold. The other benefit of Oxxo is payment. They take credit cards because you should save all your pesos for other things...

- Town. Lots of simple, cute shops and restaurants just feet from the hotel. As you walk toward downtown (past the Oxxo), there are numerouse gift shops and food. Some food places are as simple as a grill cooking marinated chicken/onions. We ate our first night at La Reyes which has a buffet for $100 pesos (6 USD) per person. This included Mayan styled salsa and chips, pork, chicken, and dessert. Very good! The next day we ate a one of the grill places. $100 pesos for a full cooked chicken with rice and salsa. The place was open air and maybe only sat 10 people. Grandma was cooking at the grill and her family served us. Best food of our trip!

- Breakfast. Because we had breakfast included, we ate at the Best Western's main dining hall. This place must be able to seat 200 people. If you plan to get to Chichen Itza early, get there when the dining hall opens at 7am because the services flows at a slow pace (at least for an east coaster like me). They serve either a continental breakfast (fruit, bread) or american breakfast (plus eggs/pancakes). I wish they just had a buffet but overall the food was good. Not sure if it would have been worth paying for all six though.

- Chichen Itza. It opens at 8am so get up and eat breadfast early. Our plan was to go see things in the morning and get back to hotel before final checkout (noon). From the hotel, CI is only 10 minutes away so its very close! We got there by 8:10 and were the first car in the parking lot. Payment for CI can start off kind of confusing. You basically have to go through two different ticket booths (one for the park and one for the government) to finally get into the park. The total fee is around $100 pesos per person plus $20 pesos for parking. The park stays pretty quiet for the first hour or so then tour buses start arriving. There are vendor stands both inside and outside the park. Most were still setting up while we were there so they weren't really nagging us. We basically saw everything in just over 1.5 hours including the cenote onsite. Now off to IK Kil cenote!

- IK KIL Cenote. Probaby the highlight of our trip! Only another 5 minutes east of CI. They opened at 10am and we were again the first people parking in the lot. Payment was around $70 pesos per person. Past the vendor stands, there is a changing room where they wanted everyone to lock up there belongs (Lockers were available for a fee). Luckily the lockers were not open yet so they told us to just take all of our stuff down to the cenote. We stipped down to our bathing suits, showered (which is mandatory to wash off as many chemicals before swimming), and walked down 200 feet to get to the bottom. Other than two guys who worked there cleaning the cenote, we were the only people there for close to one hour! By the way, we "borrowed" towels from the Best Western which really helped out so that we didn't get our packed towels wet!

- Checkout. We got back to the Best Western, showered, packed our bags, and checked out by noon. Then off to Playa del carmen.

- Things we would have done different. Piste is such a cute town I think next time we would stay there at least two nights just to soak in more of the culture.

Room Tip: Rooms next to the pool are nice and are only steps from the pool.
See more room tips
  • Stayed July 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
6 Thank PatfromDC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
chichenuxmal, Owner at Hotel Chichen Itza, responded to this review, 12 August 2012
Thank you so much for sharing your wonderful comments with the world traveling community!
Come back soon! We would love to have you as our guest again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hotel Chichen Itza

Property: Hotel Chichen Itza
Address: Main Street Piste, Piste 97751, Mexico (Formerly Best Western)
Phone Number:
Region: Mexico > Yucatan Peninsula > Yucatan > Piste
Amenities:
Bar / Lounge Beverage Selection Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #1 of 3 Hotels in Piste
Price Range (Based on Average Rates): £
Hotel Class:3 star — Hotel Chichen Itza 3*
Number of rooms: 44
Official Description (provided by the hotel):
Great local ambiance with the comfort of being in the center of the town of Piste, less than one mile from the archaeological site of Chichen Itza. Recently renovated, the hotel features gracious rooms overlooking a tropical garden with pool, restaurant, bar, parking lot, sat tv, free internet for our guests. ... more   less 
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Also Known As:
Chichen Itza Hotel
Hotel Chichen Itza Piste, Mexico - Yucatan

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