Having read all the good reviews I feel we must have arrived when all the staff were tired out after Christmas. We had booked 2 rooms on a deal with Travelzoo. Parking facilities were excellent in well looked after grounds, with closer access for disabled guests. We were in the courtyard which was fine, but on arrival we were given our keys and that was it! My guests were both 85, and one is blind, so some help to find our rooms or carry our luggage would have been welcome, there was a young man and one I presume to be the manager on reception. The lighting on the route to the courtyard was poorly lit, with an uneven surface which again made it difficult for older people. The room temperature was tepid as was the hot water, but the rooms were very comfortable and very clean, with plenty of extra bedding if you needed it. Dinner was included that night and was average with limited choice and small portions. Breakfast on both days was good with plenty of cereals and toast to compliment a good full breakfast. The pre dinner canapés and Bucks Fizz, that were to supplement our meals, and included in the deal, did not appear! The decoration inside was tasteful and full of "old world" charm with good quality furnishings, a great deal of effort had gone into making the place festive. However, the staff, in general, were ambivalent bordering on disinterested - especially reception and management. Luckily we went in to settle our final account, as opposed to just letting them charge it, we found they were going to charge us for two night's meals for four people (approx £200) even though one night's was included and we ate out the other night! A shame really, a little more effort and attention to detail could have made this memorable and have resulted in a much better rating here
- Official Description (provided by the hotel):
- This grand Georgian Country House Hotel in Scarborough is set in acres of private grounds on the edge of the North York Moors National Park. Surrounded by woodland and overlooking its own tranquil lake, Hackness Grange Country House Hotel is a haven of peace and quiet. ... more less
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- Also Known As:
- Hackness Grange Hotel
- Hackness Grange Country House Hotel Scarborough