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The Kandy House
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Reviews (663)
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All reviewsboutique hotelpersonal butlerfairy lightspaddy fieldscentral courtyardsri lankaprivate verandafour poster beddining terracebutler servicetropical gardencolonial mansionour honeymoontwo nightsinfinity poolset menuprivate home
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378 - 383 of 663 reviews
Reviewed 6 January 2014

Overall very good and we'd recommend it to anyone - it was a real tonic for us away from Kandy itself which I would miss on our next trip to Sri Lanka. Stayed here with the missus at Christmas 2013.
A few observations:
- Beautiful house, gardens and lovely atmosphere (has a wonderful, evocative smell pervading the house - cinnamon/spices)
- Great pool looking out over the rice paddies
- Superb shower!
- Nice, friendly staff - they need to work constantly on their trade but overall we liked them and felt well looked after
- Entertainment (mix of traditional and international live music) was good as were the champagne cocktails...
- Food was hit and miss - we were disappointed by the lack of Sri Lankan dishes - we wanted to see more! We stayed on Christmas Eve and Day where special menus were put in place which may explain this. They steered clear of the traditional western fare (turkey/stuffing etc) and the result was middling. A small point but the menus cost 3500 and 8000 rupees respectively, which, in a remote place with little other option was a bit of a jump from Eve to Day.
- We didn't get the room we booked and after a while, they blinked first and took 20% off our bill. all was handled well.
- Breakfast was OK - stick with the Sri Lankan hoppers; they were delicious. Toast is poor. Porridge was good!
If we ever returned to Kandy (unlikely), we would definitely stay here again...

  • Stayed: December 2013, travelled as a couple
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Thank WilliamMcCaw13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 December 2013

We had no idea that although we were paying US$350 per night that our room was dark and small.
The bathroom was divided by a curtain, which I could not believe.
The "lady manager" had the charm of a goldfish and even when I complained that there was not even a shower cap in the room, just smiled.
Our view was the dirty glass roof of another room below.
Breakfast was edible but nothing worth the room rate.
They were also the only hotel that could not make a decent pot of tea.
We had a look at other deluxe rooms in the hotel which was 100% better than our room and had a door to the bathroom and also a balcony.
Our room should be standard room and charged to reflect the short comings.
We said that we felt the room was not worth the money and was told that the description was in the website.
We had to have the lights on even at midday. The room had shutters but no window pane.
The set menu was the most expensive of all the hotels we stayed in while is a Sri Lanka.
The hotel is about 40 minutes away from the city so you could not go for a stroll after dinner.
It's going to be interesting see the response to the review as they did not encourage feed back.
Will I stay again, not sure.

Room Tip: Make sure you never get Lime butterfly room.
  • Stayed: December 2013, travelled as a couple
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6  Thank Zeenit
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ManorHouseConcepts, Owner at The Kandy House, responded to this reviewResponded 3 January 2014

It's plain wrong that the hotel does not encourage feedback,it's just very hard to understand what makes you say that.We always do,as reviews on tripadvisor and directly from so many guests over almost 10 years have testified.
It's hard to respond to all your individual very negative comments,as many of them differ from the experiences of other guests,including those who stayed in the same room,but suffice to say we are never complacent and digest all feedback seriously - obviously including yours which since your stay,given such a negative overall review, we have been discussing with other guests who stay in Lime Butterfly so they and we can compare their and your experiences.
The lady to whom you refer was actually from the office,not the manager(he talked with you during your stay),and was upset and largely speechless as result of the manner of your dialogue with her.
We have not raised the price of the rooms nor food in recent years and very consistently our counterpart travel agents and many guests tell us our pricing point is good and appropriate,and we regularly review our peer group and other hotels.
We are sorry that whatever your expectations on price,location,food,room or otherwise were not met by The Kandy House,and that you enjoyed the rest of your holiday in Sri Lanka.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 December 2013

Starting from the reservation to departure, everything was smooth and professional at The Kandy House... We stayed at Indian Admiral Room, shining clean,very helpful butler in service, detailed information upon arrival with smiling faces, nice amenities, very comfortable bed. The veranda was offering very silent
Breakfast was fine and dinners were delicious though on a set menu, they were kind enough to make amendments for us. Pool side is breathtaking...
So, if you are looking for a calm, soothing and classy stay, do not look any further, and stay at this oasis...

  • Stayed: December 2013, travelled with friends
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Thank Murat-Rudy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 December 2013

We arrived just before sunset and were pleased that our driver/guide knew the way because it was not easy to find. The approach to the house is lovely with a long veranda with arches running right round the house. Delicious welcoming drink and efficent friendly staff and we were settled into the Cornelian room. Rather old style furniture and a large bed with mosquito nets in one area and a large bathroom in the other. The bathroom which comprised bath, separate shower and toilet had a lockable door but curiously an open area under the ceiling connecting with the bedroom. I like some privacy in a bathroom so this set-up was not wholly to my liking. Our room was on the upper floor and is only one of 9 in total and was fine for a two stay. If you are staying longer you may want to consider the Ultra rooms as our room had limited area inside, however, you could use the loungers on the balcony veranda just outside or the comfortable seating downstairs.

We ate here both nights on the outside veranda 'restaurant' and the food was sublime. The menu is quite small but that was not an issue and we both found options to our liking. Good wines too and great cocktails before dinner. Given that we were out and about during the day we had limited opportunity to enjoy the pool or the gardens. We only discovered that we shared a veranda when we gatecrashed someone elses breakfast on the first morning! So we ordered breakfast on the veranda for the next day and it was a really lovely start to the day, beautifully set up. Overall the service and the staff were really excellent throughout.

The house is just a delight and the short stay felt like being in someone's own home rather than a hotel. We are going to come back to Kandy House someday.

Room Tip: Stay upstairs in a deluxe room or upgrade to an Ultra.
  • Stayed: November 2013, travelled as a couple
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Thank Peter B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 December 2013

Kandy house is a unique, tastefully restored boutique hotel. The best feature for me were the idyllic gardens and pool.The pool area is set in lush forest with views over paddy fields and was the perfect place to relax. It's magical at dinner, sitting next to the gardens with lights twinkling in the trees. The hotel seating areas are very pleasant for a pre/post dinner drink.

Food was excellent, among the best we had in Sri Lanka and the service was also first rate. Not great value though, food and drink prices are heavily marked up.

The room was slightly disappointing (Cornelian). It was comfortable and tastefully decorated but not up to the standard of other places we stayed in Sri Lanka despite being amongst the most expensive. It was small and quite dark (due to a roof over the veranda). The veranda is shared with another room and if you open the shutters it's not very secluded with staff and other guests walking right by the window. No tea/coffee making facility in the room, fridge or seating area (other than a small desk). Hot water didn't last long enough for 2 showers in succession on both nights of our stay.

There were other rooms empty that I looked into that looked much better (although probably at a higher rate). We weren't offered these despite being on honeymoon, but were offered a complimentary bottle of Cava.

Overall it's a great place to stay but there were a few niggles. Better than "average" but not quite "very good" bearing in mind the standard of other places on our trip.

Room Tip: Cornelian room didn't meet expectations compared to other luxury Sri Lankan hotels at similar (and lower) rates.
  • Stayed: December 2013, travelled as a couple
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2  Thank ejd1979
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ManorHouseConcepts, Owner at The Kandy House, responded to this reviewResponded 27 December 2013

Thank you very much for your comments,and we're pleased for you that the house,garden,pool,location,service,food quality and ambience all worked so well for you.
Regarding the value of the food and the room,expectations can occasionally differ,but it's probably important to point out we have not changed the price of either in recent years(and food costs in Sri Lanka have been rising strongly like so many other parts of the world) and that very consistently our counterpart travel agents and many guests tell us our pricing point is good and appropriate.None of the rooms have tea-making facilities nor fridges,we prefer our staff to be at your service for everything guests may need.The manager likes to offer honeymooners an upgrade when possible,but unfortunately on your arrival all our Ultra rooms were occupied(only vacant rooms were two twin rooms in the same category as yours) - it can sometimes be misleading,as during the day after a check-out and before the next same-day arrival,we often leave open the door to air the room as much as possible.Thank you for choosing to come to The Kandy House,we so hope your stay has become an enjoyable memory,and wishing you both a wonderful married life together.

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