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Be Live Collection Palace de Muro
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Reviews (938)
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All reviewsstar hotelbeach chairspool areaclose walk to the beachbicycle rentaltasting foodside sea viewperfect optionper dayhotel lobby iscost eurbeautiful beachevening buffetexcellent hotelwelcome drinkrecommend this hotel to anyonespanish food
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137 - 142 of 938 reviews
Reviewed 23 September 2013

The hotel is made up of 4 main blocks, 2 of which where spanned with all the main public areas ie reception restaurants indoor facilities etc. The blocks surround a massive courtyard at the front of the hotel which is totally wasted! The pool area at the rear of the hotel was far too small and cramped. The rows of sunbeds were so close together you couldn't even walk through without going to the end of a row. They also had about 15 "Bali Beds" (like a 4 poster with net curtains and mattresses on) which took up about a quarter of the available pool space that no-one used as they were 20 euros per day - get rid of them!! The rooms were fine but not 5 star and if your in the front blocks its a real jaunt to the pool area. Food was usual buffet style - fine but not 5 star! 2 other restaurants you could use but you only got 20% discount on bill so if you have already paid for HB seemed mad to use them!

Room Tip: A Sea view should guarantee you a room in main part of the hotel
  • Stayed: September 2013, travelled with family
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1  Thank 123Smudge
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 12 September 2013

Checked in only to find requested room was not provided either a mix up by hotel or jet2..The reception and public areas are definitely 5 star rated they are stunning and well maintained. The room (3309) however was not 5 star but looked good on arrival only after being there a while do you realise it needs some maintenance and refurbishment to make it 5 star.The breakfast was excellent with great choice. The staff were all pleasant and friendly with a cheery Hola from most.The pool area and access to the stunning Beach are superb and the towel service is good.The room was attended to every day and the staff clearly care.Playa de Muro was a little quiet and most of the restaurants serve the same type of fayre and are much the same in my opinion.Stayed 10 nights September 2013

  • Stayed: September 2013, travelled as a couple
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1  Thank gramapp
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 16 August 2013

We stayed for 13 nights from 9 June 2013. Booked through Jet2 and paid extra for a deluxe side sea view requesting a high floor. Upon arrival we were shown to a room overlooking the service entrance on the first floor - no sign of the sea view! When we said this was not what we had booked we were told there were no other rooms, the hotel was full. Upon returning to the reception and insisting we were given the room we had paid for, we even had a form from Jet2 clearly stating deluxe sea view, we were told there had been an error between the computer and the agent!! However, we were then given the key to 2311 a deluxe side sea view. I have written to the Director but to date have not had a reply. In spite of this the hotel is beautiful and the staff are extremely efficient and friendly except for the person who checked us in.

  • Stayed: June 2013, travelled as a couple
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3  Thank Jean D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 9 August 2013

Negatives. We booked 2x standard rooms which were both tired and needed a refresh or refurbishment. One bathroom smelt of sewerage on arrival (which was sorted shortly after reporting). Only received turn down service on one night and occasionally towels were not changed. Only fridge available was the minibar. Room was of a low 4 star standard and definitely not 5 star.

Positives. Food was of a high standard and varied (buffet style) with numerous meat and fish dishes and show cooking; all sweets were home made. Pool was large with plenty of sun-beds well spaced and never too busy or noisy. Location was excellent with easy access to the beach. Although a little seaweed this didn't detract from the beautiful shallow clear sea. Staff were friendly and efficient.

  • Stayed: August 2013, travelled with family
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1  Thank Peter S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Andres Z, Director General at Be Live Collection Palace de Muro, responded to this reviewResponded 24 September 2013

Dear Peter S,

Thanks for spending your time letting us know your toughts about the Palace.

We are happy that you had, overall, a nice stay with us, and that you loved the location, the pool and the food.
We will take seriously your comments about the rooms.
Even if we do offer all 5* services in all our rooms, we will work on it to make it better and up to your needs.

Do not hesitate to contact us if you want to visit us again.

Best regards from Mallorca,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 August 2013

My husband, 10 month old baby and myself stayed in the hotel for a week from 27th July.
The entrance lobby is amazing and makes a great first impression. We arrived at 10.45pm, and was attended to instantly at reception. We were hungry and wanted room service, which we were rushed to choose there and then. Once settled in room our food arrived (spag Bol), it was freezing cold, we asked for it to be heated and it came back mildly warm!
Our room was above the refuse point/delivery area, we have a baby so didn't mind early vans but the room did smell of rubbish often. The room we were in was also quite small, made smaller by having a cot in the room. It was placed at end of bed which actually meant you couldn't get round to side of bed or to patio doors. A bit of furniture movement by ourselves and it was slightly improved.
The pool area is lovely and clean, the Bali beds are fantastic and the fantastic sandy beach is only a few steps from pool.
The staff were great, friendly, helpful and most spoke good English. The room was cleaned well each day and towels changed twice a day if you want.
The breakfast was amazing, there was so much food and evrthing you could possibly want to eat! Apart from room service we ate one other time at hotel and it was a nice meal.

Overall it was a great hotel, with a few tweaks it could be amazing. I would stay here again, but would ask for a sea view room.

  • Stayed: July 2013
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2  Thank Eilidh83
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Andres Z, Director General at Be Live Collection Palace de Muro, responded to this reviewResponded 24 September 2013

Dear Eilidh83,

Thank you for posting on tripadvisor your comments about the Be Live Grand Palace de Muro.
We are glad that you had a nice stay with us.
We will work on the "Room Service" problem you had so it won't happen again. We truly apologize about it.

We hope to see you soon again in our Hotel.

Best regards,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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