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HSM Lago Park
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Reviews (655)
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All reviewsself cateringbeautiful beachbike stationhalf boardair conapartment was cleanbudget hotelcooking facilitiesan upgradenice sizeacross the roadbars and restaurantsevery nightspecial thanksmin walka lovely stayrifle shooting
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388 - 393 of 655 reviews
Reviewed 2 August 2011

A really nice hotel....lovely staff and good food.The apartment was clean and spacious and the fact that we stayed in lago park 1 was better as we felt part of the atmosphere.
Would definetly stay again.
The only drawback was that i booked through an internet agent and the hotel was classed as half board; we proceeded to half board living as we didn't realsise that not the whole population was half board and the fact that our agent had not stated we weren't. The hotel are very trusting;no checks were completed until towards the end of our holiday and that was just one employee;so we had to pay extra, which if i'd known at the start i would have budgeted for. THE HOTEL NEEDS TO HAVE SOMEONE CHECKING AT THE ENTRANCE DURING EVERY SITTING, NOT JUST ONE EMPLOYEE,RANDOMLY....I BET A LOT OOF PEOPLE DIDN'T BOOK HALF BOARD AND HAD A BARGAIN OF A WEEK.

Room Tip: aprtment in building 1
  • Stayed: July 2011, travelled with family
    • Value
    • Sleep Quality
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2  Thank viren21
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
4409, hsm customer service at HSM Lago Park, responded to this reviewResponded 5 August 2011

Dear Guests,

Thank you for your nice comments. We are glad to know that you liked our hotel and that you have spent a nice stay with us. On the other hand, we have clasified this hotel as self catering with option to half board. I think there was an understanding with the agency you have booked. At the check in you recieve a card where is wrtiten the board that you have (or selff catering or half board). So that is the reason why you must have paid the half board, because you didn't reserve that, just the self catering. The agency has to inform you at the time you reserve, and the reception informs also given you the card for the restaurant.

Anyway, we are happy that you liked our hotel and hope to see tou next time in Hoteles Saint Michel.

Best regards,

HSM
Customer Service

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 July 2011

We visited this hotel at the beginning of June this year and I was a bit apprehensive as some of the more recent reviews had been not great. We arrived at 1am and were quickly checked in by an older gentleman who also sold us a couple of bottle of water as we were dehydrated after travelling (very expensive!). Our room was far better than I had expected, I had expected a studio and we received a 1 bedroom which was very spacious for the two of us and clean with ample kitchen equipment though we could have done with a toaster or an oven but we made do by mainly eating out. There is a supermarket (Eroski) about 10 mins up the main road on foot in the direction of Alcudia which is very well priced especially compared to the local shops which are pretty pricey.
The restaurants are fairly expensive but you can get an omelette and chips for under a fiver and the english bar called The Swan do well priced meals and after dinner entertainment (mainly bingo and animal shows!).

The sea is just beautiful; clear and you can walk out very far without the water reaching much above your waist. The beach is about 100 metres away so if you forget anything back at the apartment it;s not far to go back.

On our second day we took a bus into Palma which I think was under a tenner each return. This was worthwhile as you get to see another part of the island and Palma is very different to where we were staying but also full of history and you can get lost in the old town area.

We also went to Alcudia market which happens on a sunday, this is like every other market but you get to take in a bit of the old town at the same time. We visited the Hydro Park which was worthwhile even though it rained :( it's quite expensive so you should try and make a whole day of it. The taxi people are a bit dodgy as well - I think we paid 3/4 euros to get there and about 8 to get back and the driver took us a really long way back.

Overall it was a great holiday and I would go back and stay at the same hotel, the onsite staff are all very lovely and helpful. Finally they kindly allow you a complimentary shower if your pick up time is considerably later than your check out time (we had to check out at 12 and were getting picked up at 8) which we were very grateful for.

  • Stayed: June 2011, travelled as a couple
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4  Thank ppsophie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 July 2011

I stayed in HSM Lago Park II with my husband and if we returned we would make sure we stayed in the main block(HSM Lago Park I) as we did feel out of it and we went to the enterainment in the evenings,we could have just walked in off the street as nobody knew who we were,in contrast with guests from HSM Lago Park I.The entertainment was geared towards the German and Scandinavian guests.The apartments are basic but clean and well serviced.We only really saw the housekeepers and they did a very good job and were polite.These apartments are in an ideal location and within a few minutes of the beautiful sandy beach.Just beware of pickpockets at the bustops,they are very organised and make the most of the crowds waiting for the bus.The busses are frequent,cheap and busy.We went the length and breadth of the islandon these busses,give the Inca market a try.They sell fantastic Senogalese leather bags and original Mallorcan food.However if you want to stay near your apartments,you wont be stuck for restaurants ,cafe's shops as there is plenty going on and you know you are going back to a safe apartment to sleep. Enjoy!

  • Stayed: June 2011, travelled as a couple
    • Value
    • Sleep Quality
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2  Thank Carla186466
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
4409, HSM Customer Service at HSM Lago Park, responded to this reviewResponded 6 July 2011

Dear Carla,
Thank you for your nice comment. We are glad to know that you liked so much your stay our Hotel. See you next time in HSM Lago Park 1!

Your
HSM Customer Service

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Reviewed 2 July 2011

Have just returned from a weeks stay at the HSM Lago Park and wished we had booked for longer and cannot wait to go back for 2 weeks next year. We arrived at nearly midnight and was greeted by friendly reception which opens 24 hours a day. We got to our room and was impressed with the size although basic was clean for what we paid was very happy the only downfall withthe room is only 2 rings on hob and no grill or oven and we went self catering but we ate ceral and made baguettes at lunch so was fine got a kettle and toaster. Got free air con so was lovely and cool at night, even the sofa beds were comfy :) Poool area was great and never had trouble getting a bed even after lunch my to sons ages 2 & 4 had a fab time at the pool. the local area is fairly quiet but there are a good selection of resurants and shops although found spar shops expensive and did the 10 min walk to the eroski shop much much cheaper. Beach 2 min walk and what a beach lovely and there is a great bar called the swan were food is cheap but nice :) At night we walked into alucudia took us 30 mins and ther eare much more resturants/ shops and one night got a taxi to port pf Alcudia for around 6 euros All in all loved the hotel and area and wanting to return next year

  • Stayed: June 2011, travelled with family
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1  Thank beckyfletcher1980
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
4409, HSM Customer Service at HSM Lago Park, responded to this reviewResponded 6 July 2011

Dear Becky,
Thank you for your nice comment. We are happy to know that you liked so much our Hotel specialized in families, and that your children have had so much fun. Hope to see you next year in Lago Park !
Your
HSM Customer Service

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 July 2011

My boyfriend and I spent ages looking for the right hotel for us. As a young couple, we wanted a good location, close to the beach and nightlife. The hotel is a 2 minute walk from the beautiful beach of Playa De Muro, and only a 5 euro taxi from the main pubs and clubs of Alcudia. There are a few pubs surrounding the hotel, namely an Irish bar called The Posh Paddy, which had a nice friendly atmosphere.

We were half board, and situated in Lago Park 2, which we had read was not as nice as Lago Park 1. However, our apartment was very clean and spacious. The only downfall of Lago Park 2 is the balcony views aren't as nice as those in Lago Park 1, and we felt slightly separated from the rest of the hotel.

The food in the hotel was excellent, and we often found ourselves going up for more. Every evening there was pizza, chips, a fresh salad bar, a fish dish, a meat dish, spaghetti bolognese and plenty more. There was also a number of desserts to chose from.

We would have rated the hotel a 5/5 had it not been for the poor entertainment. The entertainment was definitely not suited for adults, and finished at 10:30pm at the latest. So if you are looking for a lively atmosphere at night, this hotel is maybe not for you.

Overall, we had a very pleasant stay...great food, location and room. We would definitely consider staying here again.

  • Stayed: June 2011, travelled as a couple
    • Value
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3  Thank mad_90
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
4409, HSM Customer Service at HSM Lago Park, responded to this reviewResponded 6 July 2011

Good afternoon,
Thank you for your nice comment. We are happy to know that you liked our Hotel and we hope to see you again in Hoteles Saint Michel!
Your
HSM Customer Service

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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