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“Great value”
Review of HSM Lago Park

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HSM Lago Park
Ranked #16 of 30 Hotels in Playa de Muro
Reviewed 24 September 2011

We booked this as a last minute break and got a bargain.we were upgraded from a studio to an apartment in lago 2.I had been confused by the reference to 2 buildings on trip advisor but they are very close together.both have pools tho lago 2 Is smaller with no pool bar.plenty of sunbeds around both pools.apartments are basic but very clean with everything you need.air con works well.the beach is very close and lovely.a top tip is that everyone seems to leave their beach parasols etc behind - there was a collection by the pool at lago 2!make sure that you walk 500m down the road to the supermarket at euroski as the prices in the supermarkets in the hotel are 3 x the price.catch the bus into alcudia and go to the old town.it only costs 1.25 euros each way.in summary it really was a bargain break :)

  • Stayed: September 2011
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2  Thank kevsue
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
4409, Customer Service at HSM Lago Park, responded to this reviewResponded 27 September 2011

Dear Guests,

thank you for your nice comments. We are glad to know that you liked so much our hotel. We hope to see you again in Hoteles Saint Michel!

With kind regards,

Your
HSM
Customer Service

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341 - 347 of 611 reviews

Reviewed 21 September 2011

Great Hotel, Fantastic Location, I would definitely recommend this Hotel.The Hotel was spotless and all the staff were helpful and friendly. The pool area was clean and quiet and there was always sun beds available (we visited offpeak). The apartment is basic and again spotless and cleaned everyday except tuesday. The kitchen has everything you will need to cook on a 2 ring cooker, kettle, toaster and all utensils, crockery etc. The bedroom has twin beds with 2 other beds in the living room that turn into couches during the day and are very comfortable. This area of Muro, Alcudia is quiet at night and we always had a restful sleep. The location was perfect for us, the beach is beautiful white sand and shallow for children, its just a 2 min walk to the beach, across the road and down small side street and the lake was a 5 min walk in the other direction. The main street that the hotel is on, has a lot of spar shops, restaurants and burger King. walk 10 mins and there is a cheap local supermarket or 10 mins on the bus will take you to a lidl. Hidropark is also just a 10 min bus journey then 10 min walk. We loved the Chivas restaurant just across the road, friendly staff, very reasonable and delicious curry. Pago Pago in Alcudia is again reasonable and lovely pizza. For a more traditional feel of Majorca then a visit to Alcudia old town is a must, beautiful buildings and unique tapas eateries and a tourist market in the morning is all set within the medieval walled area of Alcudia. I was very happy with all aspects of this holiday and couldn't find fault. I would definitely recommend this Hotel and Location and hopefully we will return.

Room Tip: We stayed in Lago Park 1 which was clean and quiet and well equipped, room 316 overlooks side street...
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  • Stayed: September 2011, travelled with family
    • Value
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2  Thank lollmark
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
4409, HSM CUSTOMER SERVICE at HSM Lago Park, responded to this reviewResponded 29 September 2011

Dear Guests,

thank you for your nice comments and for share your expierences with us. We are glad to know that you liked so much our hotel . We hope to see you again in Hoteles Saint Michel!

With kind regards,

Your
HSM
Customer Service

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Reviewed 10 September 2011

Stayed here Sept 2011. What a lovely surprise. Apartments are clean and basic and just what we wanted, after all we were only sleeping here. Rooms cleaned 5 days a week with towel changes and beds made. Pool was cleaned every morning and was spotless. We stayed in Lago Park 2 which was quieter and therefore most mornings we had the pool to ourselves and in the afternoons there were only a handful of people using the pool. No problem getting a sunbed. Lago Park 1 is more popular as it has the bar and entertainment but therefore it was busier. 3 minute walk to one the best beaches I have ever been to. Clear, shallow sea which is ideal for children, clean sandy beach, lifeguards and a walk further up takes you to watersports. We found some fantastic places to eat, The Swan (English pub), Pizza restaurant on the roundabout, Dakota steak house, all offering reasonably priced good food. Easy to use bus service which we used to get to Palma, about an hour away. Local taxis up to the harbour and water park about 7 euros. We had a great holiday and would definately stay here again.

Room Tip: Lago Park 2 is quieter, Lago Park 1 is busier and noisier at night as it has all the entertainment.
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  • Stayed: September 2011, travelled with family
    • Value
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6  Thank Debs205
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
4409, hsm customer service at HSM Lago Park, responded to this reviewResponded 14 September 2011

Dear Guests,

Thank you for your nice comments. We are glad to know that you have spent a nice time in our hotel and that you liked the area. See you next time in Hoteles Saint Michel!

With kind regards,

Your
HSM Customer Service

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 August 2011

we booked this holiday pretty much last minute, but it provided everything we had hoped for. the apartment was clean and comfortable, dont expect luxury, the furniture is basic, and the kitchenette is limited.apartment very spacious though,ask for lago 1 if possible with pool veiw.lago 1s pool is better than lago 2, the staff are freindly helpful and polite, reception were really helpful. the pool is lovely and clean, the entire pool surroundings are mopped over early every morning. no problem getting sunbeds, none of this reserving beds at midnight with towels thankfully, lots of shady areas which is a relief from the hot sun. the pool bar serves a fair range of meals maybe slightly pricey, we booked half board and found the food to be very good, always a meat dish, a fish dish, pasta and sauces, pizza, salad bar, fruit bar, a range of puddings, all in all, pretty good, breakfasts were also good with plenty of fresh food to choose from,
location wise, couldnt fault it, easy 5 minute walk to the gorgeous beach, very safe swimming, you can walk out into sea a long way and still be in depth, 2 sunbeds and umbrella cost 8 euro per day so if your beach lovers factor that into your holiday budget.wateractivities on beach are banana boat and parasailing, pedaloes etc. quite expensive.entertainment limited and some nights better than others, always mini disco for the weenie ones!!all in all a very nice complex with nice food clean apaprtment nice staff close to a beautiful beach. enjoy!!!x

Room Tip: lago 1 level 3 pool view.
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  • Stayed: August 2011, travelled with family
    • Value
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6  Thank chrissyb_10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
4409, hsm customer service at HSM Lago Park, responded to this reviewResponded 1 September 2011

Dear Guests,

Thank you for you nice comments. We are glad to know that you liked our hotel and that you have spent a nice time with us. However, we will inform our quality department about all your suggestions. Hope to see you again in Hoteles Saint Michel.

With kind regards,

HSM
Customer Service

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Reviewed 22 August 2011

We always loved Alcudia but staying at HSM Lago Park made this holiday the best ever.The sign said 3 star but it was more like a 5 star.The central position made it ideal for trips to the beach and the many shops and restaurants.The staff at the lago park could not be more helpful even down to the provision of a kettle.Entertainment provided by the hotel was excellent .Various activities organised by Jasper both day and night made or holiday enjoyable. We would give the HSM Lago Park 10 out of 10 have nothing bad to say about it we will be back .
The Hutchinson family Carlow Ireland

Room Tip: 204 pool and street view very quiet
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  • Stayed: August 2011, travelled with family
    • Value
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7  Thank amyl1999
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 8 August 2011

As a family of 4 who just wandered into the travel agency and said, "book us somewhere to get out of this 'orrid weather" we could not have landed a better place to stay. Dont ecpect rawcuss nights out as everything close by closes around 11:00pm. This was a good thing for us with 2 children. The beach is great, just down the road and the traffic actually stops to let you cross!! The pools, 2 of which to chose from, are clean with plenty of room and shady if you want it. If you want lunch, ask for the snack menu at the Pizza place opposite on the corner with the maroon banner, 4 could eat a cooked lunch for Eu20. Evening dinner in the resturant was different every night which for a 10 day stay I was not expecting. Food was good too, kids actually ate fruit!! Well done HSM and thanks.

Room Tip: Lago Park building 2 I think is a lot quieter at night.
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  • Stayed: July 2011, travelled with family
    • Value
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8  Thank Iankatebenmol
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
4409, hsm customer servie at HSM Lago Park, responded to this reviewResponded 11 August 2011

Good afternoon,

Thank you for your nice comments. We are glad yo know that you liked our hotel and good location. It is nice to hear that you have spent a nice stay in family with us,(and that your children ate fruit :-)).

See you next time in Hoteles Saint Michel!

Your
HSM Customer Service

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Reviewed 2 August 2011

A really nice hotel....lovely staff and good food.The apartment was clean and spacious and the fact that we stayed in lago park 1 was better as we felt part of the atmosphere.
Would definetly stay again.
The only drawback was that i booked through an internet agent and the hotel was classed as half board; we proceeded to half board living as we didn't realsise that not the whole population was half board and the fact that our agent had not stated we weren't. The hotel are very trusting;no checks were completed until towards the end of our holiday and that was just one employee;so we had to pay extra, which if i'd known at the start i would have budgeted for. THE HOTEL NEEDS TO HAVE SOMEONE CHECKING AT THE ENTRANCE DURING EVERY SITTING, NOT JUST ONE EMPLOYEE,RANDOMLY....I BET A LOT OOF PEOPLE DIDN'T BOOK HALF BOARD AND HAD A BARGAIN OF A WEEK.

Room Tip: aprtment in building 1
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  • Stayed: July 2011, travelled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
2  Thank viren21
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
4409, hsm customer service at HSM Lago Park, responded to this reviewResponded 5 August 2011

Dear Guests,

Thank you for your nice comments. We are glad to know that you liked our hotel and that you have spent a nice stay with us. On the other hand, we have clasified this hotel as self catering with option to half board. I think there was an understanding with the agency you have booked. At the check in you recieve a card where is wrtiten the board that you have (or selff catering or half board). So that is the reason why you must have paid the half board, because you didn't reserve that, just the self catering. The agency has to inform you at the time you reserve, and the reception informs also given you the card for the restaurant.

Anyway, we are happy that you liked our hotel and hope to see tou next time in Hoteles Saint Michel.

Best regards,

HSM
Customer Service

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about HSM Lago Park

Address: Carrer Lola s/n, 07458 Playa de Muro, Majorca, Spain
Region: Spain > Balearic Islands > Majorca > Playa de Muro
Amenities:
Bar / Lounge Beach Beverage Selection Free Breakfast Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Kitchenette Restaurant Shuttle Bus service Swimming Pool
Hotel Style:
#13 Family Hotel in Playa de Muro
#13 On the Beach Hotel in Playa de Muro
#14 Romantic Hotel in Playa de Muro
Price Range: £26 - £148 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — HSM Lago Park 3*
Number of rooms: 135
Official Description (provided by the hotel):
IN GENERAL: The 3 key complex HSM Lago Park offers fully equipped studios and apartments, it is a perfect choice for couples and families with children looking for comfort and good service at a reasonable price. Family and customer oriented atmosphere, as well as its location in Playa de Muro very close o the beach, makes the complex even more popular among tourists. The hotel opens from May to October. LOCATION: The hotel HSM Lago Park is situated in Playa de Muro, only 150 m away from a beautiful and sandy beach, the longest one in Majorca. Playa de Muro is part of Alcudia Bay, 8,5 km long, that begins in C'an Picafort and ends in Puerto de Alcudia. It is situated in the north east of the island, 52 km from Palma de Mallorca and 58 km from the airport. It is one of the most attractive resorts of Majorca, with its extensive and calm beaches, a perfect place for families with small children. It offers idyllic naturals spots, such as Natural Park of Albufera. Being one of the most important resorts, Alcudia Bay offers uncountable attractions: shops, bars, restaurants, water park "Hidropark", possibility to practice sports outdoors, where water sports and cycling stand out among others. Many cyclists choose this area thanks to its incredibly attractive cycling routes that offer different levels and also spectacular views. Golf lovers can also enjoy their favourite sport, the golf course Golf Aucanada is situated only 8 km away and it is one of the most modern and impressive golf courses of Majorca. The hotel offers good connections with the most interesting attractions and the bus stop is only 50 m away. ROOMS: The hotel offers comfortable studios and apartments, decorated in a traditional majorcan way. All rooms (both studios and apartments) with bathroom, air conditioning or heating, safety deposit box (extra charge), telephone, WIFI (extra charge), satellite TV and balcony. Roomy apartments consist of a bedroom and a living room with equipped kitchen. Studios offer a living room combined with a kitchen, equally equipped as apartments, but without a separate bedroom and with a sofa bed. NEW 2014: Refurbished PREMIUM APARTMENTS, following the latest tendencies in decoration, offer fresher & modern look, as well as more comfort and quality to be able to make the most of the apartments. They offer microwave and flat screen TV. Bathroom, also refurbished, with a shower and hairdryer. GASTRONOMY: The hotel offers self catering, bed & breakfast or half board (breakfast & dinner). The restaurant with a wide selection of hot and cold dishes, big variety of desserts and fruit, all served in buffet. Thematic buffets. Drinks in half board are not included in the price (dinner). FACILITIES: The complex consists of 2 buildings, there is the reception and restaurant in the main one. In each building there is a swimming pool for adults, with a separate area for children, terrace with sunbeds and sunshades. Bar service at the pool.Indoor bar. Spacious and comfortable common areas, games room. CHILDREN: The hotel offers for children: swimming pool, playground and mini club. Also available baby cots and high chairs in the restaurant, at no extra cost. ADITIONAL SERVICES: 24/7 reception. WIFI in common areas (no extra charge), WIFI in hotel rooms (extra charge), Internet corner (extra charge). Rent a car and rent a bike. We accept the following credit cards: Master Card, Visa. SPORT AND ENTERTAINMENT: Daytime and evening entertainment, shows or live music various times per week. Billiards (extra cost) and table tennis in the complex. Possibility to practice sports in the area. From 2014 the hotel HSM Lago Park also offers services specialised in cycling tourism with a room for storage, maintenance and cleaning of bicycles, as well as the information of the cycling routes, rent a bike, etc. ... more   less 
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Also Known As:
Apartamentos Hsm Lago Park Hotel Playa De Muro
HSM Lago Park Playa De Muro, Majorca

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